The Home Service Expert Podcast Investing in Employee Training to Deliver Top Customer Experience
Mar 25, 2022
Shaun Weiss, head coach at Business Development Resources and a Top 40 Under 40 honoree, dives into the transformative power of employee training in the home service industry. He highlights how structured environments boost productivity and retention. The conversation includes innovative compensation strategies tailored to attract talent and the importance of establishing strong customer relationships through effective communication. Additionally, Shaun discusses the significance of a positive mindset and mentorship in achieving success in this competitive landscape.
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Compensation Should Be Strategic
- Pay competitively and add benefits like PTO to retain staff amid inflation.
- Offer graduated commissions and spiffs tied to product margin and add-ons to motivate sales teams.
Hire Potential, Train Skills
- Hire for attitude and aptitude, then train technical skills in-house.
- Build a training facility and promote it to attract candidates and speed up onboarding.
Buying Old Doors For Hands-On Training
- Tommy used radio ads to promote A1 Garage Door University and offered up to $1,000 to buy old doors for training.
- He uses broken doors in a lab to train technicians intensively off customers' homes.
