The Home Service Expert Podcast
Tommy Mello: $200 Million Founder|Forbes, Inc., Entrepreneur Columnist
The Home Service Expert podcast is the No. 1 podcast for ambitious home service entrepreneurs, whether they are in plumbing, HVAC or another niche. In this show, Tommy Mello, a $200M business founder, will talk with the best entrepreneurs and experts in the home service industry and beyond, to share insights that have made them successful: from the newest marketing tools to the best scaling strategies. Previous podcast guests include Terry Nicholson (former national trainer of NYSE-listed home services company), Craig Smith (President of HomeAdvisor, a home services marketplace valued at $2B+), Cameron Herold (former COO of three $100M+ companies), etc.
Episodes
Mentioned books
Mar 3, 2023 • 47min
Increasing Key Relationship Value by Mastering the Power of Gratitude
John Ruhlin is the co-founder of the Ruhlin group, and is the world's leading authority for maximizing customer loyalty through radical generosity. An entrepreneur and international keynote speaker, he is also the author of Giftology: The Art and Science of Using Gifts to Cut Through the Noise, Increase Referrals, and Strengthen Retention. In this episode, we talked about company culture, human resource management, franchising, relationship building…
Feb 24, 2023 • 1h 6min
Getting Smart With Your Marketing to Stay Ahead in A Highly Competitive Market
Tommy Mello is the author of Home Service Millionaire and the founder of A1 Garage Doors, a $150 million-plus home service business with over 500 employees in 16 states. Through HomeServiceMillionaire.com and the Home Service Expert podcast, Tommy shares his experience and insights to help fellow entrepreneurs scale their businesses. In this special episode of the Home Service Expert podcast, Tommy answers your biggest questions about marketing, pricing, operations, business growth and strategy...
6 snips
Feb 17, 2023 • 56min
The A Method for Hiring and Developing A Winning Team
In this discussion, Geoff Smart, Chairman and Founder of ghSMART, shares his expertise in hiring and developing winning teams. He highlights the significance of setting quantifiable goals for effective team management. Geoff emphasizes the need for a strong company culture and the importance of hiring self-motivated individuals. He also delves into strategies for talent development, succession planning, and the crucial balance between personal fulfillment and professional success. Geoff wraps up with book recommendations that inspire entrepreneurial growth.
Feb 10, 2023 • 1h 9min
Chet Holmes' 12 Key Strategies To Turbocharge Your Business
Amanda Holmes is the CEO of Chet Holmes International which has worked with over 25,000 businesses worldwide. At age 24, she inherited her father's multi-million dollar enterprise, which specializes in helping companies double their sales. In this episode, we talked about The Dream 100 strategy, leadership, sales, marketing, business growth...
Feb 3, 2023 • 1h 12min
The 4 Core Principles of Leadership to Create Stellar Business Growth
Ken Haines was appointed CEO of the Wrench Group in 2016, transitioning from his role as the owner and CEO of Coolray, which he held since 2003. Ken brings with him 44 years of experience in the home services industry. Since becoming CEO of Wrench Group, Ken's leadership has guided the company to become one of the largest, non-franchised home services companies in the United States, growing the organization from $165 million to $1 billion in 6 years. In this episode, we talked about mergers and acquisitions, business growth, leadership, marketing, equity...
Jan 27, 2023 • 1h 3min
Managing Your Brand's Online Reputation the Right Way
Mark Spencer is the Chief Operating Officer and Co-founder of Consumer Fusion. He has been in the reputation management space for the past 10 years. His key mission is improving and protecting Consumer Fusion's clients' online reputation, and working with good companies that want to look great, not bad companies that want to look good. In this episode, we talked about branding, marketing, reputation monitoring, review removal and generation...
13 snips
Jan 20, 2023 • 54min
Focusing on Standard Operating Procedures And KPIs To Boost Business Efficiency
Discover the power of standard operating procedures and project management tools to enhance business efficiency. Learn how effective upselling techniques during service calls can drive growth in the home service sector. Explore innovative ways to engage with the community and leverage personal storytelling for marketing success. Gain insights into tackling the challenges of rebranding and establishing key performance indicators to optimize performance. Plus, find out how gamification can boost customer reviews and employee engagement for a thriving business.
Jan 13, 2023 • 52min
Disruptive Marketing Strategies to Win Your Customers' Attention
Anna Tutckaia is the Head of Marketing at ManyChat, the world's leading chat marketing platform that helps businesses across 190 countries engage and support billions of customers in real-time and at scale. She is also the Co-Founder at Scalefully, a marketing agency focused on customer acquisition for software and eCommerce brands. In this episode, we talked about demand generation, mobile marketing, influencer campaigns, web analytics, and chat automation...
Jan 6, 2023 • 1h 11min
Getting In Front Of Leads That Are Ready To Do Business
Doriane Mouret is the VP of Marketing at Jobox, a software company that provides home service marketplaces with an AI infrastructure to directly connect their customers with home service pros. As an experienced leader and entrepreneur, Doriane understands the challenges that come with starting and managing your own business. Today, Doriane helps home service pros overcome the challenges they face when scaling their business and building their careers by embracing technology. In this episode, we talked about social media, digital marketing, influencer marketing, market research, and AI...
5 snips
Dec 30, 2022 • 1h 9min
How To Get Clients To Sell Themselves On Your Brand Before They Even Call You
Dan Antonelli is the President and Chief Creative Officer of KickCharge Creative, an award-winning New Jersey-based branding agency that specializes in helping home service businesses redefine themselves and stand out with disruptive brands. With more than 2,000 home service brands under his belt, Dan and his team have overseen the branding of more home service businesses than any other brand agency in the world. In this episode, we talked about branding, digital marketing, graphic design, market research, trademarking and copyright…
