The Home Service Expert Podcast
Tommy Mello: $200 Million Founder|Forbes, Inc., Entrepreneur Columnist
The Home Service Expert podcast is the No. 1 podcast for ambitious home service entrepreneurs, whether they are in plumbing, HVAC or another niche. In this show, Tommy Mello, a $200M business founder, will talk with the best entrepreneurs and experts in the home service industry and beyond, to share insights that have made them successful: from the newest marketing tools to the best scaling strategies. Previous podcast guests include Terry Nicholson (former national trainer of NYSE-listed home services company), Craig Smith (President of HomeAdvisor, a home services marketplace valued at $2B+), Cameron Herold (former COO of three $100M+ companies), etc.
Episodes
Mentioned books
5 snips
May 12, 2023 • 1h 21min
Q&A with Tommy - Dialing In on Your Standard Operating Procedures to Set Up Your Business to Scale
Discover the pivotal role of standard operating procedures (SOPs) in scaling a business and fostering independence among teams. Explore effective marketing strategies and performance incentives that drive sales in the home service industry. Learn the importance of leadership and strong company culture for sustainable growth. Dive into essential elements like planning, budgeting, and employee training to build a robust foundation. Plus, gain insights into navigating business acquisitions and enhancing team effectiveness with upcoming resources.
May 5, 2023 • 1h 2min
Effective Customer Relationship Management Strategies to Scale Your Home Service Business
Anthony Cafagna is the founder and CEO of All City Plumbing, a highly rated plumbing company established in 2009 during the Great Recession. Based in Rancho Cucamonga, Anthony ensures that his business is up to date with the latest technology and equipment to solve plumbing problems as safely and efficiently as possible. Through his successful leadership in tough economic times, All City Plumbing now has approximately 90 employees, 80 vans and generates over $20 million in annual revenue. In this episode, we talked about pricing strategies, practice groups, CRM strategies...
Apr 28, 2023 • 60min
Q&A with Tommy - Implementing Checks and Balances To Set Your Business Up For Long-Term Success
Tommy Mello reveals effective sales enhancement strategies, emphasizing the power of genuine connections and storytelling. He dives into checks and balances, highlighting the importance of organizational efficiency and customer satisfaction. The podcast also discusses collaborative employee roles and innovative marketing tactics for sustained success. Personal experiences with ADD shed light on communication challenges, and insights on content creation stress the value of organization and team dynamics, paving the way for business growth.
Apr 21, 2023 • 1h 19min
Learn From The Sales King How to Turn Your Technicians Into Sales Machines
Andy Elliot is the CEO and Co-founder of The Elliot Group, the fastest growing automotive sales training company and virtual training program in the world which currently trains 185,000 salespeople across the globe. He also runs the largest car sales training channel on Youtube while hosting a live automotive sales seminar called "The Master Closer Seminar" based in Scottsdale, Arizona. In this episode, we talked about sales training, recruitment strategies, leadership mindsets…
Apr 14, 2023 • 58min
Adopting a Growth Mindset to Turn Your Business Vision Into a Reality
David Neagle is the founder and President of Life is Now Inc., a multimillion-dollar global coaching company that helps thousands of entrepreneurs, experts, and self-employed professionals gain the confidence and find the right mindset to expand their business. David has been in the coaching and mentorship industry for 20 years and has expanded to more than 30 countries. He also hosts "The Successful Mind Podcast," and is the best-selling author of "The Millions Within: How to Manifest Exactly What You Want and Have an EPIC Life!" In this episode, we talked about business growth strategies, visionary leadership, personal growth…
Apr 7, 2023 • 57min
Leveraging AI to Supercharge Your Company's Marketing
Jason Shandy is the Director of Digital Marketing for Southern Air LLC, a company that aided in building his extensive background on digital marketing for large private equity-backed home service conglomerates. Over the years, he has demonstrated high level expertise on Search Engine Marketing in a variety of verticals across multiple markets. Johnny Wenzel is a marketing consultant at ServiceTitan, who's passionate about saving contractors money on ads and helping them win. In this episode, we talked about artificial intelligence, digital marketing, search engine optimization…
Mar 31, 2023 • 52min
The 5 Languages of Appreciation to Build A High-Performing Team
Dr. Paul White is an experienced psychologist & speaker, and co-author of the book "The 5 Languages of Appreciation in the Workplace''. Dr. White has taught around the world, and his expertise has been requested by major organizations such as Microsoft, NASA, the CDC, and more. Based on extensive research, he has developed practical ways for leaders and employees to communicate authentic appreciation. In this episode, we talked about employee appreciation, business strategies for lower staff turnover, more positive work environments…
Mar 24, 2023 • 59min
Delivering Outstanding Customer Service to Attract Better Quality Leads
Charlie Felker is the co-founder of Free-2-Grow, a company that provides back-office support to service-based companies, allowing the owners and operators to focus on their customers and growing their businesses. Free-2-Grow offers its customers the services of a full-time office manager at half of what it would cost to hire someone full-time and provides team support with its cross-trained staff. In this episode, we talked about entrepreneurship, customer service, leadership, management…
4 snips
Mar 17, 2023 • 1h 20min
Q&A with Tommy - Focusing on the Right Metrics to Quickly Grow Your Company
Discover how focusing on the right metrics can propel your business growth. Learn the importance of data accuracy and networking inspired by successful entrepreneurs. Gain insights from an industry event on hard work and the balance between business and family. Explore effective hiring practices and how technology enhances customer interactions. Uncover strategies for HVAC contractors to break the $5 million barrier, emphasizing service agreements and personnel training. Lastly, hear about the value of shared knowledge and strategic acquisitions for revenue growth.
Mar 10, 2023 • 1h 9min
Ensuring Your Company's Longevity and Success with the Right Leadership Mindset
Darius Lyvers began his career at F.H. Furr Plumbing Heating Air Conditioning & Electrical, Inc. in 2001 as a sales consultant. As a sales consultant, Darius was known for setting and breaking sales records. Due to his success in the field, Darius was promoted to the role of Sales Manager in 2010. In 2016, Darius was promoted to the position of Chief Operating Officer, where he oversees all aspects of the F.H. Furr business operations. As COO, Darius has grown the company's revenue from $37 million in 2016 to more than $90 million in 2021. In this episode, we talked about growth, mergers and acquisitions, sales, training…
