The Home Service Expert Podcast Focusing on Standard Operating Procedures And KPIs To Boost Business Efficiency
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Jan 20, 2023 Discover the power of standard operating procedures and project management tools to enhance business efficiency. Learn how effective upselling techniques during service calls can drive growth in the home service sector. Explore innovative ways to engage with the community and leverage personal storytelling for marketing success. Gain insights into tackling the challenges of rebranding and establishing key performance indicators to optimize performance. Plus, find out how gamification can boost customer reviews and employee engagement for a thriving business.
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Meaningful Review Rewards
- Motivate your technicians to get reviews by offering meaningful rewards, like group experiences.
- Explain the purpose behind the request and connect it to a personal benefit for the technician.
Holiday Party Planning
- Consider holiday parties after peak season to avoid venue booking issues and accommodate busy schedules.
- Explore barter organizations like iTechs to exchange services for gift cards or other party necessities.
Scaling Process Documentation
- Use project management tools like Asana or Monday.com to document and track SOPs.
- Hire tech-savvy employees or provide assistants to those less familiar with technology to avoid wasted time.
