The Home Service Expert Podcast
Focusing on Standard Operating Procedures And KPIs To Boost Business Efficiency
Jan 20, 2023
Discover the power of standard operating procedures and project management tools to enhance business efficiency. Learn how effective upselling techniques during service calls can drive growth in the home service sector. Explore innovative ways to engage with the community and leverage personal storytelling for marketing success. Gain insights into tackling the challenges of rebranding and establishing key performance indicators to optimize performance. Plus, find out how gamification can boost customer reviews and employee engagement for a thriving business.
54:04
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Quick takeaways
- Fostering employee morale through meaningful customer review requests significantly enhances team engagement and productivity in a service business.
- Planning team gatherings for post-peak periods, like January, improves employee participation and strengthens community connections within the workforce.
Deep dives
The Importance of Meaningful Reviews
Requesting reviews from customers should be accompanied by a solid reason and a personal touch. By sharing meaningful stories, customers are more likely to leave a review that helps a technician or a team's morale. For example, highlighting a contest where a team member wants to win a prize, like a bottle of wine, can motivate customers to respond positively. Contextual requests resonate better when customers understand the significance behind their feedback.
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