As a Director of Properties in the Bay Area, Jeffrey Konen has helped a number of families navigate the challenges of scaling their household operations after a wealth event.In this episode of the Easemakers Podcast, Jeffrey shares what it's like to work with a high-growth family office, covering everything from questions to ask in an interview to how to keep morale up on your team. Tune in to hear Jeffrey's tips for private service professionals in a rapidly changing and growing environment, the questions he always asks principals, and his advice for setting up systems that set everyone in the household up for success.Subscribe to the Easemakers Podcast to hear from more experts in the private service industry, and join the Easemakers community to talk to other estate managers and PSPs on a regular basis.  Enjoying the Easemakers Podcast? Leave us a rating and a review telling us about your favorite episodes and what you want to learn next!The Easemakers Podcast is presented by Nines, modern household management software and services built for private service professionals and the households the support.

Today, Phoebe Maddrell is a freelance lifestyle manager and estate consultant based in the UK, but she's worked in just about every kind of environment you can imagine — from guest homes to superyachts and estates.Over the years, she's honed her ability to create effective systems for communication, helping households operate seamlessly and create a historical record that keeps things running smoothly for years to come.Tune in to hear Phoebe's tips for communicating with your team, meeting people where they are, and taking the time to document everything you're doing to save your team (and your future self) time in the long run.Subscribe to the Easemakers Podcast to hear from more experts in the private service industry, and join the Easemakers community to talk to other estate managers and PSPs on a regular basis.  Enjoying the Easemakers Podcast? Leave us a rating and a review telling us about your favorite episodes and what you want to learn next!The Easemakers Podcast is presented by Nines, modern household management software and services built for private service professionals and the households the support.

This month marks the beginning of hurricane season. How do you make sure a property — and all of the fine art, antiques, and other valuable assets within it — are safe from risk?In this conversation, we talk with Tom Burns, Chief Operating Officer at Fortress — the Boston and Miami-based storage and preservation company that specializes in fine art, antiques, and more. Tom shares best practices for preparing for hurricane season, tips for unexpected worst-case scenarios, and advice for any estate manager responsible for preserving a private collection.Subscribe to the Easemakers Podcast to hear from more experts in the private service industry, and join the Easemakers community to talk to other estate managers and PSPs on a regular basis.  Enjoying the Easemakers Podcast? Leave us a rating and a review telling us about your favorite episodes and what you want to learn next!The Easemakers Podcast is presented by Nines, modern household management software and services built for private service professionals and the households the support.

Tony Gebely spent a decade running information technology for the ultra-high net worth membership organization Family Office Exchange. He became the team’s subject matter expert on cybersecurity, and started meeting with members about security measures. Soon, he realized that many of them shared a common problem: they wanted to reduce their vulnerabilities, but no one knew where to start.Today, as the founder and CEO of Annapurna Cybersecurity, he helps families audit their vulnerabilities and set up critical infrastructure to protect against cyber incidents. His goal is to provide families with comprehensive cybersecurity solutions, and in a new episode of the Easemakers Podcast, he’s sharing what he’s learned along the way.Tune in to hear critical steps to protect a household from cybersecurity threats, why it's important to have a strategy that covers every aspect of the household, and Tony's advice for educating everyone from the family to the household staff about best practices to protect against phishing and other common cyber threats. Subscribe to the Easemakers Podcast to hear from more experts in the private service industry, and join the Easemakers community to talk to other estate managers and PSPs on a regular basis.  Enjoying the Easemakers Podcast? Leave us a rating and a review telling us about your favorite episodes and what you want to learn next!The Easemakers Podcast is presented by Nines, modern household management software and services built for private service professionals and the households the support.

How do you move a priceless chandelier? What should you know before moving internationally? Do you really need to inventory a home when you're moving?Every move is challenging, but high end relocation is even more complex. As a move concierge and relocation specialist and the Founder of Bond and Des Voeux, Eve Ward has seen it all — and in this episode of the Easemakers Podcast, she's sharing her tips for anyone managing a complex move.Tune in to hear Eve's tips for estate managers on everything from inventory and communication to working with vendors. Subscribe to the Easemakers Podcast to hear from more experts in the private service industry, and join the Easemakers community to talk to other estate managers and PSPs on a regular basis.  Enjoying the Easemakers Podcast? Leave us a rating and a review telling us about your favorite episodes and what you want to learn next!The Easemakers Podcast is presented by Nines, modern household management software and services built for private service professionals and the households the support.

Naomi Sosnovsky always knew she wanted to work in private service — specifically, with people who have a passion for collecting. She's studied art history, archaeology, and fashion, and she's worked in museums and on red carpets, all to give her a deeper understanding of the world's most beautiful objects and the people who collect them. Now, in a new episode of the Easemakers Podcast, Naomi shares what she's learned about both collections and collectors. She covers common mistakes principals and private service professionals make caring for jewelry and couture, her advice for PSPs tasked with handling their principals' prized possessions, and why she's dedicated her career to this unique aspect of private service. Subscribe to the Easemakers Podcast to hear from more experts in the private service industry, and join the Easemakers community to talk to other estate managers and PSPs on a regular basis.  Enjoying the Easemakers Podcast? Leave us a rating and a review telling us about your favorite episodes and what you want to learn next!The Easemakers Podcast is presented by Nines, modern household management software and services built for private service professionals and the households the support.

Rose Jolis' career in private service has taken her all over the world. She  started out as a chef, and after cooking and catering on land with Martha Stewart, she spent 27 years on private yachts. She fell in love with creating unforgettable trips — and now, serves as a Charter Broker with Denison Yachting. In this episode of the Easemakers Podcast, Rose shares her tips for any private service professionals tasked with planning a yacht vacation, as well as stories and insights from her life at sea.  Find Rose on LinkedIn and at denisonyachtsales.com, and check out bonus resources from this conversation in the Easemakers community.Subscribe to the Easemakers Podcast to hear from more experts in the private service industry, and join the Easemakers community to talk to other estate managers and PSPs on a regular basis.  Enjoying the Easemakers Podcast? Leave us a rating and a review telling us about your favorite episodes and what you want to learn next!The Easemakers Podcast is presented by Nines, modern household management software and services built for private service professionals and the households the support.

In a high net worth household, security is a top priority. If you support a celebrity, a dignitary, or a well-known corporate executive, you may be highly familiar with VIP protection and security services or work alongside a secret service or executive protection agent. But even households without a dedicated private security team need to get ahead of vulnerabilities and ensure they’re taking proactive security measures.This week on the Easemakers Podcast, Estate Manager and Executive Protection Specialist Scott Sanders shares how private service professionals can take basics steps to ensure their own preparedness and protect the wellbeing of everyone in the household.During our conversation, Scott shares tips on building a relationship with law enforcement and other local authorities, executive protection training, and how to reduce personal risk — from having a basic skill set in first aid to improving residential security and sending security advances when you’re traveling.Subscribe to the Easemakers Podcast to hear from more experts in the private service industry, and join the Easemakers community to talk to other estate managers and PSPs on a regular basis.  Enjoying the Easemakers Podcast? Leave us a rating and a review telling us about your favorite episodes and what you want to learn next!The Easemakers Podcast is presented by Nines, modern household management software and services built for private service professionals and the households the support.

Whether you're asking for a raise or negotiating your salary for a new role, navigating money conversations in private service is challenging.As the Founder and CEO of Personal Touch Career Services, Career Coach Donna Shannon has supported countless private service professionals through the job search process with writing services and coaching, and she's passionate about helping PSPs land the salary they deserve.This week on the Easemakers Podcast, Donna shares how to advocate for a 20% pay increase, the #1 thing holding private service professionals back, and the #1 thing you can do to go into salary negotiations with confidence. Subscribe to the Easemakers Podcast to hear from more experts in the private service industry, and join the Easemakers community to talk to other estate managers and PSPs on a regular basis.  Enjoying the Easemakers Podcast? Leave us a rating and a review telling us about your favorite episodes and what you want to learn next!The Easemakers Podcast is presented by Nines, modern household management software and services built for private service professionals and the households the support.

Rey Flemings, Co-Founder & CEO of Myria, discusses what principals really want: unique experiences, home ambiance, and exclusive experiences. Kindness is a core value for Myria, and recognizing respectful principals is crucial. They also talk about surprising challenges in the luxury service industry, changing trends in luxury consumption, and the importance of philanthropy and reputation in the private service profession.