Breaking down communications siloes and creating harmony in estate management with Luxury Lifestyle Logistics Founder Jen Laurence
Dec 19, 2023
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Expert Jen Laurence, with 23 years in estate management, talks about breaking communication siloes and creating harmony in household management. Topics include building better communication systems, identifying siloes, and navigating change in the private service industry.
Effective communication and emotional intelligence are crucial in estate management, emphasizing the need to break down siloes and implement systems to keep everyone on the same page.
Continuous professional development through formal education and hands-on experience are essential for estate management consultants, highlighting the value of specialized training and expertise.
Deep dives
Communication and Emotional Intelligence in Effective State Management
In the podcast episode, Jen Lawrence discusses the importance of communication and emotional intelligence in estate management. She highlights the significance of understanding the complexities of the work environment and emphasizes that having a high level of emotional intelligence is key to success. By breaking down silos and building better systems of communication, everyone in the household can stay on the same page. Jen's extensive experience in estate management showcases the critical role of effective communication and emotional intelligence in navigating change.
Professional Development and Education in Estate Management
Jen Lawrence shares her journey into estate management, starting at a young age and undergoing specialized education and training. From attending Butler school to acquiring a master's degree in hospitality with a focus on estate management communications, Jen emphasizes the importance of continuous professional development. Her background highlights the value of formal education and hands-on experience in shaping her expertise as an estate management consultant.
Challenges and Solutions in Estate Management
One of the key challenges in estate management is the need to anticipate the principal's needs, a task often perceived as a superpower. Jen discusses the unrealistic expectation of anticipating needs without clear communication. She emphasizes the importance of clear communication, standard operating procedures, and monthly meetings to ensure everyone is on the same page. Jen's insights shed light on the importance of setting structured processes and fostering effective communication in estate management.
Navigating Change and Professional Growth in Estate Management
In addressing the changing landscape of the private service industry, Jen emphasizes the need for estate managers to adapt and grow professionally. With a saturated job market and evolving hiring trends, she advises estate managers to make strategic career decisions and avoid settling for roles that may not align with their long-term goals. Jen also highlights the importance of cultural fit and personalized hiring processes for estate owners and placement agencies. Her advice underscores the significance of strategic career planning and mindful hiring practices in navigating change and professional growth in estate management.
Jen Laurence is an expert in helping households improve their communications and create harmony.
She's spent the past 23 years in estate management, and as the owner of Luxury Lifestyle Logistics, she works with principals and the private service professionals who support them for a week at a time. Her goal: to break down siloes and implement systems that keep everyone on the same page.
In this episode of the Easemakers Podcast, Jen shares her advice for private service professionals who want to build better systems of communication, her tips for identifying siloes, and her approach to helping households navigate change.
Subscribe to the Easemakers Podcast to hear from more experts in the private service industry, and join the Easemakers community to talk to other estate managers and PSPs on a regular basis. Enjoying the Easemakers Podcast? Leave us a rating and a review telling us about your favorite episodes and what you want to learn next!
The Easemakers Podcast is presented by Nines, modern household management software and services built for private service professionals and the households the support.
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