Hospitality Daily Podcast

A little while back, Netflix ran a competition to improve its algorithms — the technology that suggests new movies and TV shows it thinks you'll like. Everyone expected the top data scientists to dominate the Netflix challenge. But they didn't... In this episode, we learn from Michel Jensen Session about the surprising lessons behind the Netflix challenge, the importance of diversity, understanding cultural differences, and the significance of conversations for successful leadership in hospitality.Michelle brings a wealth of strategic planning, leadership, and stakeholder engagement expertise. If you're inspired by our discussion and see potential synergies, Michelle welcomes you to connect on LinkedIn and explore collaborative opportunities. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, we learn from Stacia Harvey-Randall, the Director of Human Resources at the Whitley Hotel (an HEI Hotels property) and the co-founder of Black Women in Hospitality. Stacia empowers those around her by helping them see opportunities in hospitality and overcome barriers. We discuss self-care and mental health in hospitality and the importance of this in leadership.Follow Stacia on LinkedInLearn more about Black Women in HospitalityFollow Black Women in Hospitality on LinkedIn A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, we learn from two hospitality leaders, Eleanor Erickson and Phil Cordell, about the importance of culture in creating a thriving hospitality business and how they did that at Hampton Inn - a Hilton brand. Eleanor, a former general manager with Hampton Inn, shares her career journey early in the discussion, and then Phil - Hilton's global head of lifestyle brands and new brand development - joins the conversation to discuss the key elements of creating a culture that drives business success. This episode is a masterclass in building a strong hospitality culture filled with insightful advice and plenty of laughter. Tune in and get inspired to empower your people and achieve your goals in the hospitality industry.Follow Phil on LinkedInFollow Eleanor on LinkedInVisit Eleanor's websiteListen to our other episodes with EleanorListen to our other episodes on people and culture A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Calvin Tilokee has fascinated me for years. He's been named a top influencer in hospitality, the mastermind behind the Instagram comedy account @revparblems, followed by tens of thousands of people who enjoy the memes and hilarious videos he creates that often go viral. But that's just one side of his life. Calvin is also an experienced revenue leader for hospitality companies in major markets like New York and just recently cofounded a new strategic advisory firm, Lighthouse. In this episode, you'll learn about the challenge he saw that led him to start this company - and some eye-opening insights about what might be holding your company back from providing the innovative hospitality it could be.Follow Calvin on LinkedInLearn more about LighthouseAlly of the Month: Calvin Tilokee (hertelier) A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Lark Hotels is an award-winning boutique hotel management and development company, and in this episode, we hear from their founders - partners in life and in business - Meg Kennedy and Rob Blood - about their fascinating story of getting started in hospitality, the career opportunities this industry provides, expressing creativity through hospitality - and much more. Follow Meg on LinkedInFollow Rob on LinkedInLark Hotels websiteFollow Lark Hotels on Instagram A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Do you want to attract talented people, and not only keep them in your organization but keep them happy and effective in delighting your guests and customers? Our guest today, Bill Walshe, is a global hospitality leader and the former CEO of The Viceroy Hotel Group. Today, he’s helping others in hospitality as a board member and strategic advisor - and in this episode, you’ll learn why belonging is the key to success today, and how you can transform your culture to create an environment where everyone feels like they can truly belong.Follow Bill on LinkedInVisit Bill's websiteWatch Bill's Ted talk: A Roadmap of Pride A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Are you looking to exceed your guests' expectations and create unforgettable experiences through hospitality? What if you could do this in a way that not only improves the lives of the people you’re serving but makes your own life better and creates opportunities for you and those working with you? If you want to know the answers to these questions, stick around, because today we’re getting a masterclass from Josh Liebman on what he calls “The Hospitality Mentality” - which is also the name of his book that is coming out soon. Josh is a seasoned hospitality professional with a background that includes working for renowned theme parks such as Disney and Universal, as well as consulting for many of the world's leading hospitality brands, including Ritz Carlton, Four Seasons, Waldorf Astoria, and many more. In this episode, we dive into what the Hospitality Mentality means, including practical strategies for anticipating guest needs, personalizing guest experiences, turning complaints and criticism into opportunities for growth - and how to maintain your energy and enthusiasm through it all. If you're ready to take your hospitality business and career to the next level, you’re going to love this.Learn more about The Hospitality MentalityOrder The Hospitality Mentality on AmazonFollow Josh on LinkedIn A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Michael Pace is the general manager of the iconic InterContinental Mark Hopkins Hotel in San Francisco. In this episode, you'll learn about what he calls "passion-driven management."Follow Michael on LinkedInLearn more about the InterContinental Mark HopkinsListen to our other episodes with Michael:Engaging The Next Generation of Hospitality TalentImmerse In Brand History and Culture To Guide It Forward From Porsches to Bee Colonies: Partnerships for Sustainability and FunEarth Day special with Michael Pace: Creating "EarthCare" at Kimpton Hotels (and lessons in scaling sustainability) A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Zoku Director of Concept and Brand, Veerle Donders, shares her definition of culture - and how it can be shaped through stories.Listen to our other episodes with VeerleFollow Veerle on LinkedInLearn more about Zoku A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In our recent episode with Mariana Safer and Sara O'Brien, something that came up was "energy management" for ourselves. This is so important to our work as hospitality providers that I wanted to share it with you as a separate episode. Listen in to learn what this means for you - and the people you lead. Follow Mariana on LinkedInFollow Sara on LinkedInVisit Sara's websiteListen to Sara's podcast: Lead Easy A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands