Hospitality Daily Podcast

A new opening sets the tone for a hotel's success for years to come - so what does it take to do it right?I can't think of someone better to answer this question than Jorge Treviño, who, in his first role dedicated to this, opened up 44 hotels for Kimpton - before opening countless others as executive vice president at Two Roads Hospitality, and his most recent role as Senior Vice President of Openings and Operations for Hyatt. In this episode, we cover everything from what's at stake during the opening to what he learned about opening hotels for Bill Kimpton to best practices anyone can use during this process. Even if you're not opening a new property now, I learned a ton about providing hospitality well in this episode that I think you'll enjoy.Follow Jorge on LinkedIn A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Melissa Maher, Founder and CEO of Pinnacle Enterprises Group, shares her insights on what it takes to be a successful leader today - drawing from her experience as Expedia's former Chief Marketing Officer. Follow Melissa on LinkedInLearn more about Pinnacle Enterprises Group A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Fernando Vives, Chief Commercial Officer at NH Hotel Group, discusses the evolution of revenue management from the earliest days to the opportunity today, something he calls "bionic revenue strategy" - which is all about combining the best of human intuition with the power of artificial intelligence. Listen to learn how this approach is revolutionizing pricing strategy in hospitality and increasing customer satisfaction by creating a more personalized guest experience.Follow Fernando on LinkedInLearn more about NH Hotel Group A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, we're learning from Ira Vouk, a former hotel operator and technology company founder turned industry advisor and educator. Ira's viral illustration of the hotel tech stack gained widespread attention recently, and today she breaks down the key components and their connections - as well as gives her advice for shopping for technology and where technology is headed.See Ira's illustration of the hotel tech stack hereFollow Ira on LinkedInVisit Ira's website A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Zach Busekrus has one of the best hospitality podcasts I've come across: Behind the Stays. As its name suggests, he gets the backstory of some of the coolest people in hospitality and does a deep dive into how they built what they built. That's why I was thrilled and honored when he reached out and asked to do a story on Hospitality Daily - the inside story of everything that led up to it, the opportunity I see here for all of us, and where we're going. I've never shared this much detail on all the stuff behind the scenes. Zach graciously allowed me to share our conversation here on the Hospitality Daily Podcast in this episode. Enjoy!Listen to the original episode on Behind The StaysLearn more about Behind The StaysVisit the Behind The Stays YouTube channelFollow Zach Busekrus on LinkedIn A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Margaret Lefton, Creative Director at Yours Truly, shares the importance of deep, meaningful conversations - a foundation of hospitality - and how you can create environments that are conducive to this. Follow Margaret on LinkedInListen to our other episodes with Margaret: How We Turned Our Hotel Into a Community HotspotHow I Stay Creative And Fight Burnout A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

How can you turn your hotel into a community hub that drives business from both locals and people visiting your city?In this episode, you'll hear from Margaret Lefton, Creative Director at Yours Truly, a hotel in Washington, DC, about the practical ways they did this.Follow Yours Truly on InstagramFollow Margaret on LinkedInListen to our other episode with Margaret: How I Stay Creative And Fight Burnout A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Eli Sokol, Vice President of Development and Investment at citizenM Hotels, shares the unique business model of citizenM and how they maintain momentum while staying innovative. From their "asset-heavy" approach to working with companies like Meta, to technology and urbanism, Eli shares insights on what growth in hospitality can look like in a rapidly changing world.Follow Eli on LinkedInLearn more about citizenM A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, we learn from Michelle Duffy, the general manager of the Best Western Novato Oaks Inn. Michelle shares her secrets to winning the prestigious M.K. Guertin Award 14 years in a row, making her hotel the only Best Western out of over 2,000 to achieve this feat.  Learn how Michelle's strategies and dedication have led to exceptional guest satisfaction ratings, employee retention, and business success. Follow Michelle on LinkedInLearn more about Best Western Novato Oaks InnLearn more about Reneson Hotels (the owner/operator of the Best Western Novato Oaks Inn) A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Dr. William Murray, an associate professor in the School of Hospitality, Food, and Tourism at the University of Guelph, shares his experience as a "Thinker in Residence" for one of Canada's most innovative hotel brands. We hear his observations and insights on culture, service, and providing remarkable hospitality. About William (0:59)The "Thinker in Residence" program (2:47)Access that enables this (5:21)What he is hearing and learning (8:35)How to study culture (17:06)If you'd like to hear more from William:Listen to his podcastFollow him on LinkedInListen to our other episodes on culture here. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands