Hospitality Daily Podcast

Booking.com is one of the most powerful companies in hospitality today, and the story of how it got started and grew has lessons for all of us - wherever we are in the hospitality and travel ecosystem. Lou Zameryka was an early employee and eventual Director of Global Accounts for the company, where he led the efforts to engage with the world's biggest hotel brands. In this episode, he shares the fascinating story of Booking's growth and evolution. You'll hear about the company's origins and learn how it capitalized on the opportunity it saw and navigated the challenges of rapid growth. Lou shares his experiences from the early decisions that shaped Booking's path to developing its distinctive culture of experimentation and data-centric decision-making.  You'll hear about the importance of identifying and leveraging tailwinds in business, creating win-win situations in negotiations, and fostering a productive and innovative company culture. This episode provides a behind-the-scenes look at this success story and offers valuable lessons in strategy, relationship building, and leadership that can be applied across any hospitality business.Listen to Lou on the DEI Advisors PodcastListen to Lou on the Travel Leader PodcastListen to our other episode with Lou: Unlocking Human Potential: The Power of "Healthspan" in HospitalityFollow Lou here on LinkedIn A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Would you like to set up your new team members for success from the very start? In this episode, Joanna Dodaro Johansen, head of people experience for citizenM hotels in the US, explains how she thinks about this and does this with her teams.Follow Joanna on LinkedInLearn more about citizenM hotels careersListen to our other episode with Joanna: Leading People Experience at citizenM Hotels A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Today, we're learning from Bill Walshe, the former CEO of Viceroy Hotel Group, who today is helping others in hospitality as a board member, strategic advisor, and keynote speaker. In this episode, you'll learn about the word that defines luxury and hospitality for people today...and the three factors that will affect the success of any hospitality experience today.Follow Bill on LinkedInVisit Bill's websiteWatch Bill's Ted talk: A Roadmap of Pride A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, we're learning from Matt Mering, the Executive Vice President of Hospitality at Waterton. Matt shares the origins and development of Outbound Hotels, a nature and adventure-focused lifestyle portfolio. We explore the investment opportunities in the hospitality industry and how Waterton's experience in multifamily real estate has positioned them well to invest in hospitality. Tune in to learn more about the intersection of investment and outdoor-focused hospitality and travel. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Kevin Osterhaus, the President of Graduate Hotels, explains the Graduate Academy program, a best-in-class offering that allows team members to pursue undergraduate degrees paid for by Graduate Hotels. Kevin shares examples of team members pursuing university certifications related to their roles within the organization, highlighting the company's commitment to employee education. Tune in to learn about the investments Graduate Hotels has made in education and the positive impact it has had on both people and the business. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Joanna Dodaro Johansen, head of people experience for citizenM hotels in the US, shares how they create a great employee experience at one of the most innovative hotel brands in the world. Joanna discusses their approach to recruiting, hiring, and daily practices that encourage a culture of celebrating individuality. She emphasizes the importance of employee experience in shaping the guest experience and the success of the business.Watch the video: Let your talents travelFollow Joanna on LinkedInLearn more about citizenM hotels careers A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Anthony Melchiorri discusses the state of the hotel industry and the interconnected relationships between owners, real estate investors, brands, and management companies. He emphasizes the challenges faced by the industry, such as rising costs and the importance of working together, along with the need to balance profit-making with preserving the soul of the industry. Anthony highlights the significance of strong relationships between these stakeholders and the impact they will have on the future of the industry. Finally, he addresses the absence of senior leadership in the brands and the changes needed in the ecosystem. Listen to gain insights on the current state and potential future of the hotel industry!Learn more about AnthonyLearn more about Anthony's book, Show UpFollow Anthony on LinkedInFollow Anthony on YouTubeListen to Anthony's podcast with Glenn Haussman, No VacancyThanks to Willis and the team at The Algonquin Hotel for hosting us for this conversation. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, we're learning from Mint House CEO Christian Lee about the story behind their tech-forward hospitality company, whose board and investors include former chief executives from Four Seasons, Disney, Club Med, Starwood Hotels, St. Regis Hotels, JBG Smith, and Travelocity.Christian shares his unique global perspective and how it has shaped his career in hospitality. You'll hear what sets Mint House apart, the trends they are tracking, and the creative approaches they are taking to build their brand. If you're interested in hospitality trends, business strategy, or innovative approaches to building a new brand, this is a must-listen episode. Disclosure: Mint House hosted me in New York for one night as I created this story A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

If you care about hospitality, why should you care about finance and Wall Street? To answer that question, I went to Wall Street in New York and met with Trica Jean-Baptiste, Founder and CEO of Morgensheer Hospitality, who has a fascinating career that started in hospitality, PR, and media and has evolved into her current work as a capital connector - someone at the heart of the investment world in hospitality today. In this conversation, you'll learn about how Trica built and evolved her career in hospitality, and we also talk about the world of finance in hospitality and why all of us should learn about it.Learn more about Morgensheer HospitalityFollow Trica on LinkedInBuy Trica's book: Operation Reset: A Guide to Reinvent Your Career in Any Economy A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Tanner Cummings is creating a "deconstructed resort" based on an old Celtic concept of "thin places" - the notion of heaven meeting earth. In this episode, you'll learn how he and his wife Melissa drew from their background of ministry and caring for others into the opportunity they had to create a radically different kind of hospitality business in northern Georgia. You'll learn how they also draw from their career experiences in technology and e-commerce to build this business, how they think about design, and what's been helpful from a personal development standpoint. Learn more about the Thin Spaces Hotel CompanyLearn about the Cypress Micro ResortFollow the Cypress Resort on InstagramFollow Tanner on InstagramFollow Tanner on LinkedIn A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands