Hospitality Daily Podcast

In this episode, we learn from Julienne Smith, Chief Development Officer, Americas, at IHG.You'll gain a deeper understanding of a Chief Development Officer's crucial role in fostering relationships with franchise partners and driving the growth of hotel brands. You'll discover the intricate connection between real estate and hospitality and why understanding this relationship is essential for anyone passionate about the industry. Julienne sheds light on the challenges and opportunities the current real estate market presents, including the impact of high interest rates and the strategic shift towards conversions and adaptive reuse in hotel development.You will also learn about the importance of keeping hotels fresh and the delicate balance between satisfying consumer expectations and achieving a return on investment. Julienne discusses the evolution of property improvement plans and the focus on technology to enhance both guest and associate experiences.This episode also touches on the broader implications of diversity, equity, and inclusion within the hospitality industry. Julienne highlights initiatives like the Ascend program that aim to mentor and sponsor individuals, particularly people of color, to create a more inclusive and representative environment.Whether you're a hospitality professional, an investor, or simply intrigued by the behind-the-scenes of hotel development, this episode offers valuable perspectives and actionable advice to help you navigate and succeed in the hospitality landscape today.Follow Julienne on LinkedIn hereLearn more about IHG development A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, we learn from Jorgan von Stiening, President of Palisociety, about scaling a business while maintaining the soul of hospitality. We cover:The unique business model that combines a powerful corporate engine with the charm of small hotels.Strategies for structuring a hospitality company to optimize performance and retain top talent.The delicate balance between corporate oversight and local autonomy in hotel management.The creation and importance of brand standards, even in properties with distinct personalities.The philosophy behind Palisociety's attention to detail and how it's reflected in their customer experience.The challenges and successes of scaling a proprietor-driven brand without losing its essence.The company culture that fosters employee growth, satisfaction, and long-term retention.Whether you're a hospitality professional, an entrepreneur, or simply intrigued by the business of delighting guests, this episode offers valuable lessons on growing a brand without compromising on the details that make it special. Tune in to discover how Palisociety has mastered the art of scaling hospitality with heart. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

This episode is sponsored by Pure WellnessIn this episode, we're learning from Haley Payne and Zach Webster from Pure Wellness about the booming trend of wellness in the hospitality industry. You'll hear how wellness has become a key decision-making factor for travelers and how hoteliers can capitalize on this trend to provide better guest experiences and boost their revenue in doing so.Learn more about Pure WellnessFollow Pure Wellness on LinkedInFollow Haley Payne on LinkedInFollow Zach Webster on LinkedInA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

What does it take to reach the top of executive leadership in hospitality - and then use that position to create opportunities for those you work with? Today, Dorothy Dowling joins us. She is a trailblazer and industry legend who spent 17 years at BWH Hotel Group - most recently as Chief Marketing Officer - and is now Managing Director at Horwath.In this episode, you will learn the importance of continuous learning and adaptability in this rapidly evolving business,  the power of building and nurturing professional relationships, and how a growth mindset can redefine - and accelerate - your leadership journey. Dorothy shares her unique approach to mentorship, networking, and balancing a demanding career and a fulfilling personal life. Follow Dorothy on LinkedIn hereListen to our other episode: Challenges and Opportunities with Hotel Brands Today: What I Saw As CMO of Best Western With 18 BrandsWatch our entire conversation on YouTube here A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Today, we're joined by Geoff Freeman, President and CEO of the U.S. Travel Association.In this episode, you'll gain a deeper understanding of the current state of travel, the challenges faced by the industry - and the critical role travel plays in our economy, community, and personally. Geoff shares his insights on why travel should never be taken for granted, the unintentional harm caused by policymakers, and the need for improved travel infrastructure and policies.You'll learn: The economic and social benefits of travel (including beyond the financial impact). The creation and impact of Brand USA in promoting international travel to the U.S. The importance of making travel easier and more accessible, including the development of the TSA PreCheck program. Strategies for the hospitality community to advocate for better travel experiences and policies.Tune in to discover how you can contribute to the growth and improvement of the travel industry, ensuring a more connected and hospitable world for all.Learn more about the U.S. Travel AssociationLearn more about Geoff FreemanFollow Geoff on LinkedIn A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Stuart Greif, Chief Strategy, Innovation, and Operating Officer at Forbes Travel Guide, discusses defining and measuring quality in hospitality. The podcast explores rating diverse hotels, the importance of exceptional guest experiences, and balancing service with customer expectations. It also emphasizes creating memorable arrival experiences and using technology to enhance the front desk.

Join us as we dive into the inspiring story of Saira Hospitality, a nonprofit organization revolutionizing the way hospitality businesses engage with people and local communities to build careers and thrive together.In this episode, we're talking with Harsha L'Acqua, Founder of Saira Hospitality, to explore the pivotal moments that sparked the creation of a new form of education, bridging the gap between underprivileged communities and the world of hospitality.Listeners will learn about: The origin story of Saira Hospitality and Harsha's personal experiences that led to its inception. The challenges and triumphs of setting up a nonprofit aimed at training individuals from disadvantaged backgrounds for careers in hospitality. The innovative approach to hospitality education, including pop-up and permanent schools around the world. How Saira Hospitality collaborates with hospitality companies to provide not just skills, but confidence and job placements for graduates. The evolution of the organization's business model from a permanent school concept to a collective model funded by multiple hotels.  Insights into the hospitality industry's talent acquisition challenges, especially in remote locations, and how Saira is addressing these issues. Harsha's perspective on hospitality education, the importance of practical skills over academic knowledge, and the creation of a curriculum based on industry needs. The distinction between service and servitude in hospitality, and how Saira is redefining this narrative to attract more people to the industry. The proactive strategies used by Saira Hospitality to showcase the industry's potential and to encourage individuals to consider a career in hospitality.Whether you're a hospitality professional, an educator, or someone passionate about social impact, this episode offers a wealth of knowledge and inspiration. Discover how Saira Hospitality is not only changing the face of hospitality education but also empowering lives and communities through service. Links:Follow Harsha on LinkedInLearn more about Saira HospitalityDonate to Saira HospitalityListen to our previous episode: Giving Tuesday Bonus: From Mother Teresa to Creating Opportunities Through Hospitality - Harsha L'Acqua, Saira Hospitality A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, we speak with Alastair Thomann, CEO of Generator and Freehand Hotels, about the innovative strategies that have propelled their properties to success in the competitive hospitality landscape. You're going to learn about:The unique positioning of Generator and Freehand brands in the market and how they cater to different age demographics with a focus on social experiences.The pivotal role of food and beverage in creating memorable guest experiences and driving significant non-room revenue.The importance of third-party partnerships in enhancing the quality and profitability of F&B offerings.Alastair's journey from traditional luxury hotels to leading a hostel brand and the financial opportunities he discovered in the hostel business model.The technological advancements and operational efficiencies that have streamlined Generator's services and enabled rapid expansion.The art of balancing a diverse range of guest offerings, from $25 beds to $1,000 suites, and the concept of room type optimization.The counterintuitive approach to digital nomads and maximizing revenue per square meter in public spaces.The concept of gamification in hospitality spaces to enhance guest engagement and increase profitability.Alastair's perspective on the future of hospitality and the lasting impact of the pandemic on travel values.Whether you're a hospitality professional looking to innovate in your field or simply curious about the behind-the-scenes of a successful hospitality brand, this episode offers valuable insights into creating experiences that delight guests while maximizing returns for investors. Tune in for an inspiring look at the future of the industry through the lens of a visionary leader.Follow Alastair on LinkedInLearn more about GeneratorLearn more about Freehand A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Join us on a fascinating journey with Ben Uyeda, an architect turned internet sensation, as he shares his unconventional path from academia to becoming a social media powerhouse with millions of followers. In this episode, Ben dives deep into his transition from teaching sustainable design at Cornell to founding a successful architecture firm and a tech company that revolutionized home design distribution. Discover how Ben leveraged his design expertise and passion for content creation to build a unique brand in the hospitality industry.Listeners will learn about the intricacies of developing a hotel brand that aligns with the modern traveler's desire for authentic, one-of-a-kind experiences. Ben discusses the challenges and strategies behind financing and constructing a hotel, the importance of nature in hospitality, and how to create a service model that resonates with today's guests. He also shares his innovative approach to hotel amenities, from crafting the perfect coffee experience to reimagining the hotel gym.Tune in to gain insights into how Ben's creative vision and entrepreneurial spirit are setting the stage for a new era in hospitality, and how he's using social media to not only market his projects but to engage with his audience in a meaningful way. Whether you're an aspiring entrepreneur, a design enthusiast, or just curious about the future of travel and hospitality, this episode is packed with inspiration and practical advice.Visit Ben's websiteFollow Ben on InstagramFollow Ben on YouTubeLearn more about ResetTravel Weekly: Reset hotel brand will debut near Joshua Tree National Park A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Gilda Perez-Alvarado is the CEO of Orient Express and Group Chief Strategy Officer at Accor. In this episode, she shares career and leadership advice on everything from why you should learn about real estate to why being a global citizen is important to time management to lessons from parenting and creating more inclusive work environments. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands