Hospitality Daily Podcast

Dan Rosenbaum is Vice President of Global Marketing at San Francisco Travel, and in this episode of San Francisco Sundays, you'll hear about how he got started in this, what drew him to this work, and how AI is helping him today. Regardless of where you work, there are lessons here for becoming a better communicator and champion of the places we're in - because, after all, that's the foundation of everything we do in hospitality. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Ed Skapinok, Chief Commercial Officer at Appellation, has joined us before to talk about culinary-forward luxury hospitality - and I've shared how their "Crafted" program felt as a guest. In this episode, we explore this program redefining hospitality in Northern California.Listeners will learn about:The Philosophy of Place: Discover how Appellation's brand ethos, "place defines us," is brought to life through its Crafted program, emphasizing the importance of local culture and environment in hospitality.Immersive Learning: Gain insights into how Appellation employs an immersive learning expert to create unique experiences that connect hotel guests with local artisans and makers.Community Engagement: Understand the strategies behind engaging not only hotel guests but also the local community through informal classes and ticketed events.The Crafted Program: Learn about the Crafted program's role in hotel pre-launch activities, its impact on brand presence, and how it serves as a feedback mechanism for resonating with local audiences.Business Acumen: Ed shares the business side of these experiences, discussing yield management and how to create an active, energetic public space that benefits both the hotel and its guests.Creating Connections: Find out how Appellation's approach to crafting local experiences fosters meaningful interactions between visitors and locals, enhancing the overall destination experience. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Ed Skapinok, Chief Commercial Officer at Appellation, has joined us before to talk about culinary-forward luxury hospitality and reimagining hospitality through technology. In this episode, we explore the rapid developments and strategic decisions shaping Appellation into a standout name in the hospitality industry.Listeners will gain insights into:Appellation's Expansion: Learn about the brand's growth through new construction and acquisitions.Technology and Personalization: Discover how Appellation is leveraging technology to enhance guest experiences and how their new website will serve as a dynamic interface for personalization.Commercial Strategy: Understand the role of commercial strategy in overseeing sales, marketing, revenue, and technology - and how it's evolving to empower staff to deliver exceptional service.Cohesion in Tech Stack: Find out about Appellation's approach to reducing the number of technology systems used, increasing efficiency, improving staff experience and guest service.Talent Acquisition and Roles: Hear about the new roles and titles at Appellation, such as the Director of Commerce, and how they're attracting top talent.Guest Experience: Get a glimpse into how Appellation is personalizing the guest journey from the moment they interact with the brand online.AI and Data Activation: Learn about AI's potential in hospitality to uncover new guest preferences and create tailored experiences.Whether you're a hospitality professional or enthusiast, this episode offers a wealth of knowledge on innovation, strategy, and the future of guest experiences.  A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

With extensive experience in strategic and creative marketing, Maurice Ajanaku specializes in crafting compelling brand narratives and executing innovative strategies that resonate. In this episode, we explore the essence of what makes a strong brand and how it transcends beyond mere logos to encompass every aspect of your hospitality business. What You'll Learn:The True Meaning of Branding: Discover why branding is more than just a logo and how it represents the personality and values of your business.Creating Emotional Connections: Learn how to make your brand resonate on a personal level and foster emotional connections with customers.The Power of Human Touch: Understand the importance of humanizing your product and the way you communicate with your audience.Case Study Insights: Gain knowledge from the "Citizens of the Bowery" campaign and how citizenM successfully integrated into a local community by highlighting its residents.Service Culture in Hospitality: Maurice discusses the significance of service culture and how it's essential for a memorable guest experience.Listening vs. Interviewing: Learn the subtle art of listening to your customers and employees to understand and improve your brand experience. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Dina Belon is President at Staypineapple Hotels. In this episode, she shares her insights and experiences on how Staypineapple is updating and improving its technology to empower its teams and enhance guest experiences.You will learn about:The Importance of Technology in Guest Services: Discover why Staypineapple is committed to a tech-forward approach behind the scenes while maintaining personal guest interactions.Selecting the Right Tech Stack: Understand the rigorous selection process Staypineapple used to choose their new PMS (Mews), CRM (Thynk), and housekeeping optimization tool (Optii).Guest-Centric Approach: Learn how Staypineapple places the guest at the center of their operations and how their technology choices reflect this philosophy.Implementation Strategies: Gain insights into the challenges and best practices of implementing new technology systems across multiple hotel properties.Feedback and Adaptation: Hear how Staypineapple values frontline team feedback in their tech implementation and the importance of adapting based on real-world usage.No time to listen? Get the top insights and practical takeaways here by email.Whether you're a hospitality professional, tech enthusiast, or just curious about the intersection of service and technology, this episode offers a wealth of knowledge on how to upgrade and implement new systems in a guest-centric business successfully.  A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Ashish Verma is Senior Vice President of the Luxury Division at the Unbound Collection by Hyatt. In this episode, you'll hear the practical steps his team takes to ensure each guest receives a personalized and exceptional experience.Listeners will learn about:The importance of a tailored guest experience in luxury hospitality.The role of a Guest Experiences Manager (GEM) in coordinating and synchronizing the efforts of various departments.The meticulous process of guest arrival, from personalized handwritten notes to the careful selection of amenities.Strategies for gathering guest information pre-arrival without being obtrusive, using email and phone calls with emotional intelligence.The significance of internal coordination and communication among team members in providing seamless service.No time to listen? Get the top insights and practical takeaways here by email.Tune in to discover how The Chatwal, voted the #1 hotel in New York City by Condé Nast Traveler, sets the standard for luxury stays and how you can apply these principles to elevate your own hospitality services. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Ashish Verma is Senior Vice President of the Luxury Division at the Unbound Collection by Hyatt. In this episode, he shares what truly defines luxury in the hospitality industry.Listeners will learn:The Essence of Luxury: Understand the importance of creating exceptional and personalized experiences for guests that go beyond the conventional definitions.Rejecting Mediocrity: Hear the significance of not settling for mediocrity, both professionally and personally, and the potential we have to achieve excellence.The Power of Preparation and Care: Gain insights into the meticulous planning and genuine care that go into crafting a luxury experience.Inspiring Excellence in Teams: Learn about Ashish's leadership philosophy, which drives him to enable and inspire his team to deliver their best. This philosophy aligns with Hyatt Hotels' credo of caring for people so they can be their best.Tune in to this inspiring episode to reconnect with the passion that drives the hospitality industry and to understand how luxury can be a transformative force for both guests and service providers. Whether you're in the hospitality business or simply a connoisseur of exceptional experiences, this conversation will leave you with a fresh perspective on luxury and the pursuit of excellence. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Ashish Verma is Senior Vice President of the Luxury Division at the Unbound Collection by Hyatt. In this episode, you will gain valuable knowledge from Ashish's extensive experience in the hospitality industry, learning about the key influences and lessons that have shaped his successful career.Listeners will discover:The importance of cultural roots in hospitality and how Indian traditions have influenced Ashish's approach to guest service.The significance of attention to detail and focus on quality he learned from his early days at Oberoi Hotels.The transition from working in India to international experiences in Europe and the United States, and how these diverse cultural exposures have enriched his leadership style.The blend of quality, people-centric leadership, and results-driven strategies that Ashish has embraced throughout his career.Insights into the transition from operational roles to corporate leadership and the skills required to excel at higher levels of management.The role of culture in creating an environment where team members from diverse backgrounds can excel and feel a sense of belonging and purpose.Strategies for hiring, integrating, and consistently engaging with team members to reinforce a culture of excellence and integrity.Tune in to this episode of Hospitality Daily to learn from a seasoned leader about building a career in hospitality, leading with a focus on quality, and fostering a culture that drives success.  A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this week's episode of San Francisco Sundays, we're talking with Dina Belon, President at Staypineapple Hotels, whose property here is a TripAdvisor Traveler's Choice award winner for San Francisco. Listen to hear the story of how they began working with this property, improved it, and used the hotel to welcome people to our beautiful city. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Dina Belon is President at Staypineapple Hotels. In this episode, she shares her perspective on the importance of being an active participant in the hospitality industry and how it can advance your business and the sector as a whole.Listeners will learn about:The significance of engaging with the broader hospitality industry and the benefits it brings to individual businesses.The unique approach of Staypineapple Hotels to the boutique hotel model and how it contrasts with branded hotels.Dina's personal mission to propel the hospitality industry forward and her strategies for doing so.An overview of the American Hotel and Lodging Association (AHLA) and the resources it offers, especially for independent and boutique hotel owners.The AHLA Foundation's initiatives, including the ForWard Conference in Chicago, aimed at mentoring and educating women leaders in hospitality.Staypineapple's impressive diversity statistics and the culture that fosters inclusivity and opportunity for all employees.The newly formed Independent and Boutique Hotel Committee at AHLA and how it seeks to amplify the voice of independent operators within the industry.Whether you're a hospitality professional looking to expand your network, a boutique hotel owner seeking resources and support, or someone passionate about diversity and inclusion in the workplace, this episode is packed with actionable insights and inspiration.  A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands