Hospitality Daily Podcast

In this episode, David Arraya delves into the transformative power of hospitality in all areas of our lives.Listen now to learn:How hospitality can serve as a fundamental human connection that transcends environments across cultures.The concept of "conscious hospitality" and how it can be applied in everyday interactions.Strategies for incorporating hospitality principles into personal relationships, family dynamics, and community engagement.Real-life examples of how hospitality skills can help navigate challenging situations by fostering understanding and communication.Tune in to be inspired and discover how you can infuse hospitality into every aspect of your life, creating more meaningful connections and a more caring world.Follow David on LinkedInListen to David's podcast, The Conscious Hospitality Podcast on Apple Podcasts or Spotify A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, we're joined by Nikki Glass, a trailblazing General Manager at Kimpton Hotels, to explore the transformative power of mentorship in hospitality. Nikki shares her insights on how mentorship can not only fast-track your career but also creates opportunities for others.Listeners will learn about:The importance of both formal and informal mentorship in leadership development.Nikki's approach to fostering organic mentorship relationships and her open-door policy.The creation and impact of a paid internship program at Kimpton Hotels designed to nurture the next generation of hospitality professionals.Strategies for effective mentorship, including job shadowing, skill-building exercises, and the significance of personalized guidance.The role of mentorship in empowering women in hospitality, especially in leadership positions.Whether you're a seasoned hotelier or just starting out, this episode is packed with valuable takeaways on leveraging mentorship for growth for you and your teams. Tune in to get motivated to make a difference in your career and the lives of those around you. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Peter Mack, the founder and CEO of Collective Retreats and The Conservatory Collective, shares his journey from creating unforgettable experiences at Tough Mudder to innovating in the hospitality industry by connecting guests with nature through luxury retreats.You'll learn about:Innovation in Experience Design: Discover how Peter's background in designing challenging obstacle courses at Tough Mudder influenced his approach to creating unique hospitality experiences that connect people with nature.Nature-Based Hospitality Opportunities: Explore the booming field of outdoor hospitality and learn about the opportunities it presents for investors, developers, and operators.The Collective Retreats Model: Get insights into how Collective Retreats offers luxury accommodations that are designed with nature, providing guests with a sense of escape and connection to their surroundings.Culinary Programs: Understand the importance of food in enhancing the guest experience and how Collective Retreats integrates local produce and foraging opportunities into their culinary offerings.The Conservatory Collective: Learn about the new sister brand to Collective Retreats, which manages a collection of nature-based stays and experiences and how it supports like-minded properties with sales, marketing, and technology services.B Corp Certification: Find out what it means to be a B Corp in the hospitality industry and why Collective Retreats has chosen this path to ensure its mission aligns with environmental and social responsibility.Hiring the Right People: Hear Peter's philosophy on hiring 'lightning rods' or catalysts in the community and the importance of building a team that embodies a life in service to others.The Future of Hospitality: Get Peter's take on the critical turning point the hospitality industry is facing and how connecting with nature can lead to a better industry and happier guests.This episode is packed with practical examples and case studies that will ignite your passion for the potential of nature-based hospitality. Tune in to learn how Collective Retreats is shaping the future of nature-based hospitality.Follow Collective Retreats on Instagram, A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Jeff Tisdall, Chief Business Officer at Accor One Living and the company's Global Head of Mixed Use, joins us to share the opportunities and challenges in hospitality-branded residences and mixed-use developments.Listeners will learn about:The expanding market for hospitality services beyond traditional hotels and how it's reshaping the industry.The concept of hospitality-branded residences and the unique approach Accor takes to innovate in this space.The direct and indirect benefits of integrating hospitality into residential living, from design to long-term operations.The economic advantages for developers and hotel investors in creating mixed-use properties with branded residences.The importance of balancing privacy and exclusivity with access to hotel amenities for residence owners.Real-world examples of successful Accor One Living projects and their impact on brand building and community engagement.The role of Accor One Living in providing turnkey solutions to partners and the significance of their 360-degree support throughout a development's lifecycle.Whether you're a developer, investor, or simply passionate about the future of hospitality, this episode is packed with valuable insights and inspiring stories that will ignite your enthusiasm for what's possible. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Alex Walterspiel, Co-President and Chief Operating Officer of Sensei, shares what it takes to provide exceptional hospitality focused on wellness to the most discerning guests in the world.Listeners will learn about:The Founding of Sensei: Discover the origins of Sensei, co-founded by Larry Ellison and Dr. David Agus, and their mission to impact the world by preventing illness and improving health.Customized Guest Experiences: Understand how Sensei tailors each guest's stay to their personal intentions, whether it's for a relaxing vacation or a transformative two-month sabbatical.The Pre-Arrival Process: Gain insight into the pre-arrival questionnaire and subsequent conversations that help craft a unique itinerary for each guest.The Role of Sensei Guides: Learn about the highly educated professionals specializing in exercise physiology, mindset, or nutrition and how they collaborate with guests to achieve their wellness goals.The Sensei Way: Explore the evidence-led approach to well-being, focusing on the three interconnected paths of Move, Nourish, and Rest - and how they adapt to each individual's life journey.The Impact of the Pandemic: Reflect on how the pandemic has shifted the focus towards health and wellness and how people are re-evaluating their approach to life and self-care.The Hospitality Experience at Sensei: Discover how the hospitality aspect at Sensei is designed to support and enhance the wellness experience without overshadowing it.Tune in for a deep dive into the future of wellness-focused hospitality and how Sensei is setting a new standard for the industry. Whether you're a hospitality professional or simply interested in wellness and self-improvement, this episode is sure to provide valuable insights and inspiration. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Ben Wolff is the co-founder and developer of Onera (IG: @StayOnera), a luxury treehouse resort in the Texas Hill Country. His experiential hospitality firm, Oasi, develops and manages a portfolio of landscape resorts, boutique hotels, and luxury retreats.In this episode, he shares what he sees holding innovation back in hospitality, how investment is changing in our industry, how shifts in booking behavior are guiding his marketing, strategies for operational efficiency, and trends in demand that he's building for and investing in.Follow @TheRealModernTraveler on Instagram for more from Ben A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, we're joined by David Arraya, an international hotelier, globe trotter, coach, and speaker. Listen now to learn about:Navigating Career Ambitions: The delicate balance between ambition and patience, and how to manage the consequences of career decisions.Building and Maintaining Relationships: Gain insights into the importance of keeping in touch with colleagues and handling professional transitions with grace.Overcoming Distractions: Discover strategies to combat the addictive nature of technology and maintain focus in a world full of digital distractions.Generational Differences: Explore the impact of generational shifts on the workplace, from Baby Boomers to Gen Alpha, and how these changes affect teamwork and leadership.Conscious Leadership: Learn about the concept of conscious leadership and hospitality and how being present and aware can transform your personal and professional life.Daily Rituals for Success: Uncover the power of daily rituals and intentionality to stay grounded and focused amidst life's chaos.The Future of Teamwork: Get a sneak peek into David's upcoming book, "The Future of Teamwork," and understand the evolving dynamics of attachment, collaboration, and co-creation in modern organizations.Tune in for a transformative conversation that will inspire you to lead with intention, embrace presence, and foster a more human-centered approach in your career and life. Follow David on LinkedInListen to David's podcast, The Conscious Hospitality Podcast on Apple Podcasts or Spotify A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Do you want to sleep better - and help your guests sleep better? I'm hearing more and more people talking about this now, and hospitality providers are in the perfect position to help people sleep better - but you have to approach this the right way. That's why I'm excited to have JD Velilla (IG: @AskTheSleepNerd), the founder of Designing Sleep, joining us today. He specializes in creating great sleep experiences, and in this episode, you'll learn how to sleep better yourself and help those you serve sleep better. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Today, we're in Palm Springs, California, at the Saguaro Hotel to learn from its GM, Celeste Brackley. I heard about this property from speaking with their creative director, Stefan Merriweather, and this property really stands out to me as a guest. There is something fun, playful, and unfussy that feels really refreshing in a world of concepts that often take themselves too seriously. In this episode, you'll hear Celeste talk about Palm Springs, their unique approach to hospitality, and how she leads her teams here. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Scot Turner is the Founder & Managing Director of Auden Hospitality. With over two decades of experience working with prestigious brands and culinary icons (including Dorchester Collection, Alain Ducasse, Intercontinental Hotels, Conrad Hotels, Dominique Ansel, Frederic Vardon, and Harrods) he joins us today to share actionable insights for hospitality providers looking to elevate their food and beverage programs. Listen now to learn:Common Pitfalls: Learn where many hoteliers go wrong with their F&B offerings and how to avoid them.Excellence in F&B: Uncover what truly exceptional F&B looks like and the mindset shift required to achieve it.Revenue Growth: Explore how a thriving F&B service can not only become a revenue center but also drive room sales and overall hotel profitability.Local Community Engagement: Gain strategies for making your hotel restaurant a neighborhood favorite, ensuring a steady flow of local patrons.Digital Innovation: Find out how to enhance the guest experience and boost revenue with digital tools.Maximizing Space: Get inspired by creative ways to transform underutilized hotel spaces into revenue-generating or experiential hotspots.Whether you're a seasoned hotelier or new to the industry, this episode offers valuable lessons on creating a vibrant, profitable F&B environment that guests and locals will love. Related post: 3 opportunities for hoteliers with F&B A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands