

Hospitality Daily Podcast
Josiah Mackenzie
Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.
Episodes
Mentioned books

Apr 10, 2024 • 21min
How I Use LinkedIn to Grow in Hospitality Today - Don Barnett, LondonHouse Chicago
Don Barnett is the Director of Sales and Marketing at LondonHouse Chicago. In this episode, we explore LinkedIn's untapped potential for hospitality professionals.Listeners will learn:The Power of LinkedIn: Discover why LinkedIn is an underutilized platform in the hospitality industry and how it can be a game-changer for your business and personal brand.Content Creation Tips: Gain insights into creating engaging and 'edutaining' content that resonates with your audience and helps you stay top of mind.Overcoming Judgment: Understand the 'eye roll threshold' and how to push past the fear of being judged by peers when posting on social media.Algorithm Anxieties: Find out why you shouldn't let algorithm changes discourage you and how to maintain a consistent presence on LinkedIn.Personal Branding: Learn the importance of building a personal brand and how it can lead to meaningful connections and opportunities within the industry.The Art of Giving: Hear Don's philosophy on the power of giving value to others and how it can lead to success in business and personal growth.Creative Influence: Get inspired by examples of how creativity and a willingness to help others can make you an influential figure in the hospitality space.Tune in to this enlightening conversation and walk away with actionable strategies to enhance your digital presence and drive your hospitality career forward. Whether you're a seasoned hotelier or just starting out, this episode is packed with valuable insights that will inspire you to embrace LinkedIn and other digital channels for professional success. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Apr 9, 2024 • 31min
How I Led our Hotel to #1 on TripAdvisor & Condé Nast's Hot List - Jennifer Curtin, The Beatrice
Jennifer Curtin is the General Manager of The Beatrice hotel in Providence, Rhode Island. Discover the innovative strategies and thoughtful leadership that propelled The Beatrice to the top of TripAdvisor's rankings for Providence and earned it a spot among the best hotels in the Northeast, according to Condé Nast Traveler.Listeners will learn about:The importance of prioritizing team care to enhance guest experiences.Jennifer's unique approach to hiring and nurturing talent within the hospitality industry.The role of communication in building a cohesive and motivated team.Creative amenities that set the Beatrice Hotel apart and how partnerships with brands like Dyson and Therabody enhance the guest experience.The significance of community relationships and how they contribute to the success of a hotel.Jennifer's vision for the future of the Beatrice Hotel.Tune in to gain valuable insights into the world of luxury hospitality management and leave with actionable ideas to elevate your own hospitality business. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Apr 8, 2024 • 25min
How Contrarian Thinking Helps Us Create the Best of the Best - Homi Vazifdar, The Canyon Group
Homi Vazifdar is the founder and Chairman of The Canyon Group, a vertically integrated investment company focused on the acquisition or development of ultra-luxurious and best-in-class resorts in unique destinations around the world, including Amangiri, the #1 resort in the United States. In this episode, you'll hear about his unique approach to the ultra-luxury hospitality sector and how contrarian thinking has led to unprecedented success.What You'll Learn:Contrarian Thinking: Discover how going against the grain and focusing on operations over finance can lead to success in the hospitality industry.Building Ultra-Luxury Resorts: Gain insights into the challenges and triumphs of creating some of the world's most exclusive resorts.Thinking Bigger: Learn how to push the boundaries of what's possible in hospitality and stay ahead of the curve.Reinvention and Creativity: Explore how to continuously reinvent your business and tackle new creative challenges to stay relevant.Friendship and Relationships: Understand the importance of building genuine relationships and friendships in the business world.Mentorship: Hear Homi's take on mentoring the next generation and what advice he would give to his younger self.Tune in to this episode of Hospitality Daily for a masterclass in hospitality from one of the industry's most innovative leaders. Whether you're a seasoned professional or just starting out, Homi's wisdom is sure to inspire and motivate you to reach new heights in your career. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Apr 8, 2024 • 5min
How to Set Up Your Hospitality Career for Success - Homi Vazifdar, The Canyon Group
Homi Vazifdar is the founder and Chairman of The Canyon Group, a vertically integrated investment company focused on the acquisition or development of ultra-luxurious and best-in-class resorts in unique destinations around the world, including Amangiri, the #1 resort in the United States. In this episode, you'll hear his advice for building a career in hospitality today. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Apr 8, 2024 • 11min
From the Bay Area to Building The Best - Homi Vazifdar, The Canyon Group [San Francisco Sundays]
Homi Vazifdar and his teams at The Canyon Group have created some of the best ultra-luxury resorts in the world - including Amangiri, the #1 resort in the United States.In this episode of San Francisco Sundays, you'll hear how the Bay Area shaped his life and work, starting out with his first hospitality business: a restaurant just across the Golden Gate Bridge in Marin County.Listeners will learn about:Homi's Inspiration: Discover what drew Homi to America and how the cultural revolution of the 60s influenced his outlook on life and business.The Magic of Northern California: Understand the unique aspects of the Bay Area that fostered Homi's growth and his embrace of the entrepreneurial spirit.First Steps in Hospitality: Hear the story of Homi's first hospitality business, a restaurant in Marin County, and the lessons he learned from its successes and failures. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Apr 6, 2024 • 15min
Hospitality Daily: The Backstory & Innovation Today - Josiah Mackenzie & David Arraya
This episode is an excerpt from Josiah Mackenzie's episode with David Arraya on the Conscious Hospitality Podcast (YouTube, Apple Podcasts, Spotify). It explores the origins of Hospitality Daily and trends and opportunities in hospitality today. Listen now to hear about:The personal and professional inspirations behind Hospitality Daily.The evolution of hospitality and the role of technology in shaping its future.The importance of staying connected to the core reasons for working in hospitality.The rise of creativity and innovation within the industry.The global impact of the expanding middle class and the generational shift towards valuing experiences over material possessions.The latest trends in wellness hospitality, from high-end bespoke experiences to the simple joy of disconnection.The concept of traveling with purpose and how hospitality providers can cater to the diverse goals of their guests.Tune in to discover how creativity, experiences, and a conscious approach to travel are redefining the hospitality industry and creating a world of new possibilities. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Apr 5, 2024 • 21min
How We Created The Hottest Beach Club Brand in the World - Lucia Penrod, Nikki Beach
In this episode, Lucia Penrod, CEO of the iconic luxury beach club brand Nikki Beach, joins us to share the company's moving origin story—how it was born from a family tragedy and transformed into a global symbol of celebration and joy. What You'll Learn:The beginnings of Nikki Beach and how the brand honors the memory of Nicole ("Nikki"), Lucia's late stepdaughter.The importance of listening to guests and how their feedback has shaped the growth of Nikki Beach.The key to organic expansion and the decision-making process behind entering new markets like Saint-Tropez and Dubai.The unique approach Nikki Beach takes to create a welcoming and inclusive atmosphere for all guests, including celebrities.The six pillars of Nikki Beach's marketing strategy: music, dining, entertainment, fashion, film, and art, and how they contribute to the guest experience.The challenges and rewards of curating a diverse and engaging entertainment program, including discovering and nurturing new talent.Lucia's vision for the future of Nikki Beach and the hospitality industry, with plans to spread the celebration of life concept even further.Tune in to discover how Nikki Beach continues to redefine the day club experience and why creating lasting memories for guests is at the heart of everything they do. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Apr 4, 2024 • 29min
How We Produce The Best Events in Hospitality - Meg Gutowski, The Independent Lodging Congress
In this episode we're learning from Meg Gutowski, the Events and Operations Senior Director at the Independent Lodging Congress (ILC). With a wealth of experience in producing top-tier events, Meg shares her insights into what it takes to create gatherings that are not only memorable but also foster genuine connections.Listeners will learn about:The Creative Process: Discover how Meg and her team at ILC blend meticulous planning with spontaneity to curate unique event experiences.Venue Selection: Understand the importance of choosing the right venue and how it can significantly impact the success of an event.Engaging Formats: Explore the various interactive and engaging formats used by ILC to keep attendees interested and involved, from fashion contests to hot wing challenges.Fostering Relaxation: Gain insights into how ILC encourages a relaxed atmosphere that allows industry executives to let their guard down and truly engage.Collaboration and Partnerships: Learn about the collaborative efforts with advisory boards, local businesses, and venues that contribute to the richness of ILC events.Upcoming Events: Get a sneak peek into the exciting upcoming events planned by ILC, including the venues and cities they will be showcasing. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Apr 3, 2024 • 37min
The Keys to Understanding Opportunities Through Research To Create Fresh Hospitality Experiences - Margot Stern, The Hopewell
Do you want to learn about emerging market trends in order to serve people and innovate through hospitality? Today, we're learning how Margot Stern does this. She went from managing a $450 million dollar consumer products portfolio for Mattel and Disney to becoming a hospitality strategist and advisor to now building The Hopewell, her new conservation-minded hospitality experience in an old country manor north of Philadelphia. I want you to listen to Margot to hear what it can look like to connect the dots of your life and career story to create something new and exciting in hospitality today. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Apr 2, 2024 • 13min
How I Use AI As CEO of a Hospitality Company And A Technology Company - Karl Scarlett
In this episode, Karl Scarlett, CEO of both a technology development and strategy consulting firm (NetAesthetics) and a hospitality property management company (Great Dwellings). Karl shares his unique perspective at the intersection of technology and hospitality, revealing the potential and pitfalls of AI today.Listeners will gain valuable insights into:The surprising outcomes of a pilot AI program in guest service and why it didn't meet expectations.Karl's perspective on the biggest opportunities for AI in hospitality and how it can enhance the guest experience.Personal productivity tips from a CEO's standpoint on how AI assists in managing multiple companies.Karl's specific approach to writing AI prompts to maximize the value of AI tools like ChatGTP.Tune in to discover how AI can transform the hospitality industry, the importance of the human touch, and how to effectively integrate technology with genuine customer care. Whether you're a hospitality professional or a tech enthusiast, this episode is packed with practical advice and forward-thinking strategies. Don't miss out on the chance to learn from a pioneer in the field and take your hospitality game to the next level with AI. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands