Hospitality Daily Podcast

Today, McKinsey & Company published an insightful, research-driven report on the state of tourism and hospitality. In this episode, we'll learn about the trends, market changes, and opportunities you need to know as a hospitality provider from Jasperina de Vries, one of the authors of this report.To learn more, join the McKinsey Live event on this June 13th: Faces, places, and trends: The state of tourism & hospitality A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, we're learning from Jeff Wielgopolan, a hospitality expert who has led learning and training for Forbes Travel Guide and is currently responsible for creating and maintaining the guest experience at Meadowood Napa Valley. Jeff shares his insights on what it takes to provide world-class hospitality and the importance of attention to detail.Listeners will learn about:World-Class Hospitality: Learn the secrets behind providing exceptional service that makes guests feel special and valued.Training and Development: Discover how to train staff to think and act like luxury guests, even if they have never experienced luxury themselves.The Power of Language: Understand the impact of using the right words and greetings to create a positive guest experience.Anticipatory Service: Find out how to anticipate guest needs and make their experience effortless and memorable.Attention to Detail: Hear a humbling story that underscores the importance of paying attention to every detail, no matter how small."Plus One" Philosophy: Learn how adding one extra element to your service can make a significant difference.Growth That Affects All Areas of Life: Explore how skills learned in hospitality can be applied to your personal life, making you a better friend, partner, and neighbor.Join us as we delve into the nuances of luxury hospitality and discover actionable tips that you can implement in your own work and life. Whether you're a seasoned professional or new to the industry, this episode offers valuable insights that will elevate your approach to hospitality. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, we are joined by Dipesh Gupta, a hotel owner and operator at Shashi Group who has integrated cutting-edge technology into the guest experience, creating a truly personalized and innovative stay. (Which was profiled in a recent article from the Wall Street Journal, "Make Yourself at Home in the Hotel of the Future.")What You'll Learn:Lessons from His Career Journey: Discover how Dipesh went from an engineer in financial services and AI to a successful hotel investor and operator in Silicon Valley.Technology and Disruption: Understand why the hospitality industry is ripe for disruption and how technology can bridge the gap between current offerings and customer expectations.Customer-Centric Innovation: Explore how focusing on the customer can lead to significant innovations, from digital keys to hyper-personalized guest experiences.AI in Hospitality: Get insights into how AI can empower hotel staff to offer meaningful, personalized interactions with guests."Living Room in a Box" Concept: Hear Dipesh's vision of bringing your living room to your hotel room, complete with personalized settings for temperature, lighting, and entertainment.Future Trends: Hear predictions about the future of the hospitality industry, including the role of technology, sustainability, and multi-dimensional lifestyle offerings. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Greg Früchtenicht is the Chief Operating Officer at Saira Hospitality, and in this episode, he shares what he's learned about evaluating culture in hospitality organizations - and the big problem automation poses in the hiring process. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode we meet Joan Hull and John Phillips, the proprietors of The Parsonage, a charming urban inn located in the heart of San Francisco. This conversation is a treat as Joan and John share their journey of transforming a historic 1883 Victorian house into a beloved landmark.Listen now to learn about:The Essence of Hospitality: Discover how Joan and John embody the spirit of warm, gracious hosts and what it means to provide hospitality not just as a business, but as a way of life.Creating a Unique Guest Experience: Learn about the importance of empathy in innkeeping, the significance of a round breakfast table, and how to make guests feel pampered and at ease.Balancing Privacy and Openness: Understand the delicate balance of maintaining privacy while being open and welcoming to guests in a shared living space.The Power of Personal Touch: Hear stories of how personalized hospitality can change guests' perceptions and create memorable experiences.Running a Bed and Breakfast: Gain insights into the practical aspects of running a small inn, from cooking breakfast to cleaning bathrooms, and the importance of enjoying the work you do.Community and Civility: Reflect on the importance of civility, respect, and active participation in your neighborhood to create a better community. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Szilvia Olah, an expert in employee experience design, shares insights on onboarding best practices, daily employee engagement, exit strategies, and using feedback effectively in the hospitality industry. Discover how to create motivating environments and manage performance through daily actions, rather than annual reviews.

In this episode, we're joined by Tommy Ostrom, Chief of Staff, and Stephan Bogardus, Corporate Director of Culinary Operations at Graduate Hotels, to discuss their collaboration with the LeBron James Family Foundation in Akron, Ohio.Listeners will learn about:The inception and development of the House Three Thirty training camp program.How Graduate Hotels and the LeBron James Family Foundation aligned their missions to create impactful community initiatives.The structure and curriculum of the seven-day intensive hospitality training program.The challenges and successes of training individuals in both front-of-house and back-of-house roles.The importance of empathy, compassion, and emotional intelligence in hospitality.Real-life success stories of program participants who have thrived in their new roles.Insights into the broader implications of hospitality skills in addressing societal issues like mental health and loneliness.Tune in to discover how hospitality can be a powerful tool for community building and personal growth, and get inspired by the incredible work being done by Graduate Hotels and the LeBron James Family Foundation. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

The American Hotel and Lodging Association supports hospitality providers in so many ways from education to policy work. In this episode, Kevin Carey, AHLA’s interim president & CEO, joins us to talk about two core areas they're focused on now:Green Key Global: sustainability certification to help hoteliers cater to the quickly growing number of travelers (and businesses) that prioritize thisThe Hospitality Show: to connect industry participants and help everyone do well togetherAlso, be sure to check out new research they've commissioned about travel trends for this summer. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

How do you stand out in a world full of technology, endless content, and busy schedules? Hospitality is key, especially through events. Events offer a big opportunity for every hospitality provider. In this episode, we're learning from Gianna Gaudini, a top event producer and strategist. She’ll share her journey in the events industry, the opportunities events bring, and how hoteliers can work effectively with event planners.See Giana's book: The Art of Event Planning: Pro Tips from an Industry InsiderChapters:1:12: Gianna’s career journey in events9:47: Why events are so important now12:47: Important elements of powerful events15:49: How hoteliers can be good hosts19:46: Pro tips on being an effective events professional23:34: Prioritizing investments to be a compelling host venue26:22: Touchpoints that matter most A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Blackberry Farm was recently named the #1 hotel in America for food and drink by Food and Wine magazine. Previously, Andy Chabot explained how they've achieved this, and then how they hire and train their teams. In this episode, Andy shares how they gather and incorporate feedback from both staff and guests to constantly improve. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands