Hospitality Daily Podcast

In this episode, we learn from Terri Haack, Senior Vice President at Lowe, former President of the Terranea Resort, and a trailblazer in the hospitality industry. Terri's career has been marked by resilience, strategic leadership, and a deep commitment to community and service. Her insights are a masterclass in leadership.Listeners will learn about:Authentic Leadership: Discover the importance of staying true to oneself and the impact of authenticity on leadership effectiveness.Servant Leadership: Explore the servant leader mentality and how focusing on the success of others can lead to your own.Overcoming Adversity: Gain inspiration from Terri's experiences of steering through economic downturns and operational crises with grace and tenacity.Community Engagement: Understand the significance of community involvement and how it can shape the success of a business.Career Progression: Delve into the non-linear nature of career growth and how to navigate pivotal moments that define one's professional life.Industry Evolution: Reflect on the progress made in gender equality within hospitality and the ongoing efforts to break through the glass ceiling.Staying Relevant: Learn the skills necessary in today's fast-paced hospitality industry and how to continuously adapt and grow.The Power of Pace: Uncover the importance of setting the pace in the industry and maintaining the energy to drive forward.Whether you're a seasoned professional or an aspiring leader, this episode will give you the wisdom and encouragement needed to excel and make a lasting impact. Tune in to be motivated by Terri's story of leadership, perseverance, and dedication to elevating those around her. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

On this week's episode of San Francisco Sundays we're learning from Jen Darwin, the founder of The Village Postnatal Retreat Center - a sanctuary for new parents to rest, recover, and bond with their newborns while receiving professional support.In this conversation, you'll discover:The Inspiration Behind the Retreat: Learn about Jen's journey from a labor and delivery nurse to creating a unique space that bridges the gap between hospital discharge and the realities of new parenthood.The Guest Experience: Explore the thoughtful amenities and services designed to cater to the physical, emotional, and educational needs of postpartum parents.Adapting to Feedback: Hear how guest feedback has shaped the retreat's offerings, including the surprising ways second and third-time parents benefit from the services.The Vision for Postpartum Care: Hear Jen's mission to shift the cultural narrative around postpartum care in the United States, emphasizing the necessity and normalcy of seeking support.Whether you're a hospitality enthusiast, a new or expecting parent, or simply interested in innovative approaches to caring for others, this episode offers a fresh perspective on how hospitality can extend beyond traditional settings to support some of life's most significant moments. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Chris Silcock, President of Global Brands and Commercial Services at Hilton, shares his advice on rest and taking breaks - something he has learned is foundational in providing hospitality. You may also enjoy: Career Lessons in Leadership - Chris Silcock, HiltonHow We Build Strong Brands - Chris Silcock, Hilton A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Rupesh "Rup" Patel shares his story from the early days of his family's first motel to becoming a renowned hospitality owner, operator, and now, a DJ.How He Got Started: The story of entering the hospitality industry with no prior knowledge and the challenges of operating their first 50-room motel in South Florida.Transition from Reluctance to Passion: Hear about Rupesh's initial reluctance about the hotel business when he was young and how his perspective shifted after joining the family business.The Power of Networking: Learn how Rupesh leveraged his LinkedIn connections to transition from owning and operating motels and hotels to fulfilling his dream of becoming a DJ, performing at top venues worldwide.Balancing Business with Passion: How Rupesh managed to find the freedom of time to pursue his love for music while growing a successful hospitality portfolio.Informed by Hospitality: Get a sneak peek into Rupesh's upcoming DJ performance at the AAHOA conference and how his hospitality background influences his approach to creating memorable experiences through music.Community and Teamwork: Understand the importance of community and teamwork in both the hospitality industry and in pursuing personal passions, as emphasized by Rupesh's collaborative efforts.Whether you're a hospitality professional, an aspiring entrepreneur, or someone looking to balance career with personal passions, this episode offers valuable lessons on growth, networking, and the pursuit of dreams. Rupesh's story is a testament to the power of hard work, community building, and never giving up on what you love.  A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode we explore the innovative strategies of one of the most exciting new hospitality brands, Appellation, and its unique approach to community building through creative events.Listeners will learn about:Appellation's Community Focus: Discover how Appellation is integrating local makers and artisans into the guest experience with immersive learning events.Event Insights: Hear Josiah's thoughts from his participation in an Appellation gardening event this week.Leadership Involvement: Understand the importance of senior executive engagement in community events.Local Partnerships: Explore the benefits of partnering with local experts to provide authentic and educational experiences for guests and community members alike.Creating Fun: Learn how Appellation ensures their events are not only informative but also enjoyable, and how this approach can be applied to your own events.Whether you're a hospitality professional looking to reconnect with your passion for the industry or someone interested in the latest trends in guest experiences, this episode is packed with inspiration and practical takeaways. Check out the accompanying photos and video on the Hospitality Daily LinkedIn page and YouTube channel to see more!You may also enjoy: Culinary-Forward Luxury Hospitality - Ed Skapinok, Appellation A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Scot Turner is the Founder & Managing Director of Auden Hospitality. With over two decades of experience working with prestigious brands and culinary icons (including Dorchester Collection, Alain Ducasse, Intercontinental Hotels, Conrad Hotels, Dominique Ansel, Frederic Vardon, and Harrods) he joins us today to share his process of developing new hospitality concepts that not only capture attention now but also stand the test of time.Listeners will learn about:The importance of understanding and integrating into the local market to ensure a concept's success.Strategies for identifying and addressing the specific needs and pain points of customers in a given area.The innovative approach of offering unique selling points (USPs), such as the example of a London bakery specializing in breads from around the world.Crafting a compelling story and emotional connection to engage and hook customers.The significance of clarity in concept messaging and the "six-year-old test."Creating memorable moments within the customer experience that encourage social media sharing and repeat visits.The pitfalls of following design and architecture trends and the value of authenticity and relevance to the location.Whether you're a seasoned hospitality professional or just starting out, this episode is packed with actionable insights to help you build a concept that resonates with customers and thrives over time. You may also enjoy our other episode with Scot: F&B: Top Mistakes & Biggest Opportunities A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Susie Arnett is the Director of Wellness Programming at Six Senses Hotels, Resorts & Spas, and in this episode talks through concepts she outlined in her article "Ways to Cultivate Psychological Ownership in Your Guests," sharing how to make guests not just like, but truly love their stay.Listeners will learn:The Unlikely Strategy for Guest Engagement: Discover how adding an element of effort and co-creation can create a stronger bond between guests and their experiences.Personalization and Ownership: Understand the power of allowing guests to craft and design their own stays, leading to a deeper sense of satisfaction.Balancing Service and Involvement: Explore the delicate balance in luxury hospitality between providing service and involving guests in their own experience.Psychological Ownership: Learn how personalization can lead to guests treating the property better and feeling a stronger connection to the place.Community and Evangelism: Find out how creating a sense of community can turn guests into evangelists for your brand, especially when they feel it has contributed to their personal growth.For more insights and to learn from Susie's expertise on guest experience design, check out this episode: From MTV Producer to Leading Wellness Programming: Lessons and Observations for Hospitality A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Chris Silcock, President of Global Brands and Commercial Services at Hilton, shares his perspective on what it takes to create a strong, differentiated brand in today's competitive hospitality landscape.Listeners will learn about:The key elements that define a strong hospitality brand.How Hilton approaches brand differentiation to meet customer and owner expectations.The crucial role of technology in enhancing the guest experience.Strategies for engaging with different generations of travelers, including the upcoming Gen Alpha.The importance of a reliable and friendly stay across all hospitality brands.Insights into Hilton's unique brand pillars: product, service and culture, and technology.The development and benefits of the Hilton for Business program for small to medium-sized businesses.Chris's vision for maintaining the unique Hilton experience across its brands.Whether you're a hospitality professional looking to elevate your brand or simply curious about the industry's latest trends, this episode offers valuable insights. Resources:Hilton Research: What Millennials, Gen Z, Gen X and Baby Boomers Tell Us About Travel in the Year AheadThe Inside Story of How Hilton Built Hampton Inn’s “Hamptonality” Culture - Eleanor Erickson & Phil Cordell A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Chris Silcock, President of Global Brands and Commercial Services at Hilton, shares what he has learned in his journey to overseeing Hilton's 22 brands and the company's pivotal commercial functions, including customer engagement, technology, sales, marketing, and revenue management.Listen now to hear about:Career Progression: How Chris's diverse roles within the hospitality industry, from waiter to president, equipped him with the necessary skills and understanding to make impactful decisions and lead effectively at the highest levels.Leadership Advice: The advice that has shaped Chris's approach to leadership, including the importance of focusing on the job at hand rather than the next career move, and the benefits of playing the long game in an industry and company you love.Skill Development: The critical skills to cultivate as you ascend the leadership ladder, such as listening intently, critical thinking, and the art of questioning to add value across various functions.Revenue Management: Insights into how revenue management serves as a foundational element in understanding customer demand, segmentation, and the business model of hotels, which is crucial for delivering returns and fostering growth.People Management: Chris's perspective on the transition from leading a team in a familiar field to managing functions outside of one's expertise, and the significance of building and leading large organizations.Whether you're a hospitality professional aiming for the C-suite or someone passionate about the industry, this episode is packed with actionable advice and inspiring stories to help you reach your goals and lead with excellence. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode of "San Francisco Sundays," we revisit the iconic Hyatt Regency and delve into the exciting reactivation of its legendary rooftop venue with General Manager Matt Humphrey.  Listeners will learn about:The transformation of the Hyatt Regency's rooftop from a revolving restaurant to a profitable Regency Club.The innovative strategies used to drive profits through upsells and exclusive access for frequent customers.The inspiring story of a long-time engineer's wish to see the restaurant revolve again, leading to the revival of the space.The technical and construction challenges overcome to make the space functional and profitable.The financial success of the Regency Club and the anticipated increase in revenue with the reintroduction of the revolving feature.The potential for new opportunities, such as day passes and late-night events, to attract guests and enhance their experience.You may also enjoy: How We Creatively Welcome Events & Group Business To Delight Guests (And Drive Revenue) - Matt Humphreys, Hyatt A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands