How Upselling is Key To Delighting Guests And Making More Money - Josiah Mackenzie [Guest Experience Research Series]

This is part of my research series with Sojern on guest experience today. Download our special report here: Unlocking Revenue - How Hoteliers Build Profitable Guest Relationships

In this episode, I share what our research showed about upselling and its role in making guests happier - and boosting profits. 

More resources:

• Why Guest Relationships Are The Key to Unlocking Revenue Today - Josiah Mackenzie
• Opportunities in Building Guest Relationships Today - Baskar Manivannan, Sojern

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands