Hospitality Daily Podcast

In this episode, Matthias Huettebraeuker, an independent hospitality strategist with experience at citizenM and Design Hotels, shares how we can break free from outdated thinking, embrace innovation, and create hotels and hospitality businesses that people love.(01:27) The shift in the hospitality industry 20 years ago(02:09) Importance of community (03:13) The need to rethink and innovate(03:42) Knowing your "why" (05:08) Developing a niche and "personality"(06:06) Bold hospitality(08:46) Importance of storytelling in hospitality(09:38) Claus Sendlinger's new development(10:00) Cultural relevance and resonance(11:04) Physical and social aspects of hotel experiences(12:08) Asking the right questions(12:39) User stories and use cases(13:00) Serving local communities(13:43) Expanding beyond traditional hotel services(14:52) Iterative development in hospitality(15:09) Pop-up hotel example in Munich(17:08) Structuring real estate for flexibility(18:09) "Stage for life" concept(18:51) Learning from citizemM(20:32) Power of asking the right questions(21:03) Cross-fertilization concept(21:55) Learning from the automotive industry(23:12) Rethinking hospitality and real estate(25:08) Growth potential for big hotel groups(26:11) Being an "everyday brand"(27:55) Recognition vs. reward in hospitality(28:05) Conclusion and where to learn more about Matthias A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Josiah Mackenzie dives into the evolving landscape of hospitality as we look toward 2025. He highlights how personal and community ties can be strengthened through hospitality, unlocking new growth opportunities. The discussion also touches on the exciting role of artificial intelligence, shaping the future of the industry. Engaging listeners, he encourages feedback and collaboration to enhance the hospitality experience, making it both personal and innovative.

Listen to Hospitality Daily founder and host Josiah Mackenzie share highlights and lessons learned in 2024, plus what he's excited by for 2025.Highlights:(1:37) Chip Conley(3:56) Kristie Goshow at KSL(5:04) Inn at Newport Ranch(6:11) Palisades Hospitality(7:22) Katina and Kyle Connaughton at SingleThread(9:39) Bashar Wali (episode one and two)(10:40) Dina Belon & Staypineapple(13:06) Horst Schulze(15:07) Nancy Mendelson + Emily Kanders Goldfischer (hertelier) collaboration(16:44) Hospitality Daily on LinkedInLessons:(17:54) #1 lesson for me(18:50) Video(20:27) Audio(21:56) Research(22:05) Research with Sojern on guest experienceLooking ahead:(23:23) Zach Demuth on hotel industry trends(23:46) More voices(24:32) Technology(24:59) My guide to hotel tech(26:10) Independent hospitality(26:40) Rob Blood at Lark(27:23) Events + Indie Lodging Congress A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Zach Demuth, the Global Head of Hotels Research at JLL, shares why the hospitality industry is at a pivotal juncture and what it means for you.See insights and research from JLL here A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Guillaume Benezech, Senior Director of Global Brand Management and Marketing for The Ritz-Carlton and Ritz-Carlton Reserve, shares his observations and insights on the state of hospitality work and the importance of emotional skills, empowerment, and career development.Listen to our other episodes: What I've Learned Building a Career in Luxury Hotel LeadershipThe Evolution of Luxury Hospitality From Comfort to Connection A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Guillaume Benezech, Senior Director of Global Brand Management and Marketing for The Ritz-Carlton and Ritz-Carlton Reserve, shares his insights into the evolution of luxury hospitality and the importance of emotional connections, sustainability, and innovation.Listen to our other episode: What I've Learned Building a Career in Luxury Hotel Leadership A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Guillaume Benezech, Senior Director of Global Brand Management and Marketing for The Ritz-Carlton and Ritz-Carlton Reserve, shares his journey in luxury hospitality, career transitions, and the mentorship experiences that shaped his leadership style.  A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Mary Alice Palmer is the Global Creative Director and Founding Partner of ROAM Interior Design, and in this episode, shares insights on the power of design in providing hospitality and how she approaches creating memorable and emotional guest experiences.Listeners will learn:Mary Alice's definition of the essence of hospitality and what it means to create a warm, welcoming environment.How her background in set design and luxury leather goods influences her work in hospitality design.The process of working with clients to develop unique and compelling design concepts.The importance of storytelling and cinematic experiences in hospitality design.Specific examples of how these principles were applied in projects like The Ritz-Carlton, Portland, and Auberge Resorts.The role of local artisans and craftsmen in creating authentic and unique hospitality experiences.Insights into designing for ultra-high-net-worth individuals, as seen in the Amaala Yacht Club project in Saudi Arabia.The potential impact of AI and technology on the future of hospitality design.The growing importance of wellness and medical wellness in luxury hospitality.Follow ROAM on Instagram and LinkedIn A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this replay from an earlier conversation, Bill Walshe, a global hospitality leader and the former CEO of The Viceroy Hotel Group, shares a tradition he developed that we all can learn from.Listen to my earlier episodes with Bill: What Guests Are Looking For In Luxury and Hospitality TodayHow "Prideology" Helped Me Inspire My Teams as CEOCreating A Culture of Belonging To Enable Consistent Individuality A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this replay from an earlier conversation, Bill Walshe, a global hospitality leader and the former CEO of The Viceroy Hotel Group, shares thoughts about the power of generosity in hospitality.Listen to my earlier episodes with Bill: What Guests Are Looking For In Luxury and Hospitality TodayHow "Prideology" Helped Me Inspire My Teams as CEOCreating A Culture of Belonging To Enable Consistent Individuality A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands