Knowledge Cast by Enterprise Knowledge

Patrick Cleary, director of knowledge management, discusses the evolution and importance of knowledge management, the multifaceted nature of the field, and effective gathering of KM requirements and selecting the right systems.

Stacey Young, Agency Knowledge Management and Organizational Learning Officer at USAID, discusses her role in transforming USAID into a more effective learning organization. She shares her career journey, the importance of leveraging past knowledge in KM, and the excitement surrounding KM amid new technologies and the pandemic. The podcast also covers measuring success in knowledge management, team size and structure, and working with implementing partners.

Bill Kaplan, founder of Working KnowledgeCSP, discusses the definition and evolution of knowledge management. He highlights the power of verbs in enabling continuous improvement in organizations. Kaplan shares his personal story of starting in knowledge management and offers advice for those interested in the field. He explores the advancements in knowledge management, emphasizing the importance of a holistic approach and integrating it into workflow.

Lynda King, Director of Knowledge Management at ServiceNow, brings over 20 years of expertise in enhancing global support operations. She delves into the vital role of knowledge management in transforming businesses and shares her journey in adapting to technological advancements. Lynda emphasizes motivating team members for knowledge sharing and simplifying documentation processes through automation. She also discusses the integration of knowledge management into daily operations at ServiceNow, fostering better communication and customer trust.