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Knowledge Cast by Enterprise Knowledge
Bill Kaplan - Founder/CEO of Working KnowledgeCSP
Sep 17, 2020
Bill Kaplan, founder of Working KnowledgeCSP, discusses the definition and evolution of knowledge management. He highlights the power of verbs in enabling continuous improvement in organizations. Kaplan shares his personal story of starting in knowledge management and offers advice for those interested in the field. He explores the advancements in knowledge management, emphasizing the importance of a holistic approach and integrating it into workflow.
18:46
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Quick takeaways
- Knowledge Management encompasses more than just knowledge sharing, now including data science, AI, records management, and library science.
- Knowledge consists of information (explicit) and experience (tacit), and leveraging both enhances an organization's ability to adapt and operate faster than change.
Deep dives
The Evolution of Knowledge Management
Knowledge Management (KM) has evolved over time and encompasses more than just knowledge sharing and collaboration. It now includes data science, artificial intelligence, records management, and library science. KM is about understanding how knowledge is used and flows within an organization. It is the ability to capture, adapt, transfer, and reuse knowledge to continuously improve an organization's performance.
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