Knowledge Cast by Enterprise Knowledge

Bill Kaplan - Founder/CEO of Working KnowledgeCSP

Sep 17, 2020

18:46

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Bill Kaplan, founder of Working KnowledgeCSP, discusses the definition and evolution of knowledge management. He highlights the power of verbs in enabling continuous improvement in organizations. Kaplan shares his personal story of starting in knowledge management and offers advice for those interested in the field. He explores the advancements in knowledge management, emphasizing the importance of a holistic approach and integrating it into workflow.

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Quick takeaways

Knowledge Management encompasses more than just knowledge sharing, now including data science, AI, records management, and library science.

Knowledge consists of information (explicit) and experience (tacit), and leveraging both enhances an organization's ability to adapt and operate faster than change.

Deep dives

The Evolution of Knowledge Management

Knowledge Management (KM) has evolved over time and encompasses more than just knowledge sharing and collaboration. It now includes data science, artificial intelligence, records management, and library science. KM is about understanding how knowledge is used and flows within an organization. It is the ability to capture, adapt, transfer, and reuse knowledge to continuously improve an organization's performance.

Introduction

2min

The Power of Verbs and Different Types of Knowledge in Organizations

2min

Forms of Knowledge and Starting in Knowledge Management

7min

Advancements and Holistic Approach in Knowledge Management

6min

Integrating Knowledge Management into Workflow

2min

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Bill Kaplan, the founder of Working KnowledgeCSP.

Bill Kaplan is recognized as one of the early thought leaders and knowledge management consultants in the application of Knowledge Management (KM) in the government sector and a long time practitioner in the private sector. Bill Kaplan has been consulting on the leadership and practical application of Knowledge Management as a business discipline to address business operations and workforce performance challenges since the 1990s.

Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization.

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