APQC Podcasts

Employee actions can create big cyber security problems, but if employers aren’t careful, they can also create cyber risks for their employees. In this podcast, Mercy Harper talks with APQC’s John Tesmer about the people side of cybersecurity. Subscribe to us on iTunes or wherever you get your podcasts!

If you’re on the finance team, you can’t afford not to think about cyber risk. In this podcast, Mercy Harper talks with APQC’s John Tesmer about the relationship between cybersecurity and internal controls, and which controls organizations should put in place to minimize and mitigate cyber risk.  Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's Process & Knowledge Management Conference! 

Technologies have the potential to help organizations save time, delight their end users, and improve their process and knowledge management programs.In this podcast, APQC’s Holly Lyke-Ho-Gland and Lauren Trees talk with Margo Rose and David Meza about technologies and methodologies that support their process and knowledge efforts. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's Process & Knowledge Management Conference! 

Process frameworks help organizations fast track their process work or create alignment between stakeholders, as well as create clarity and standardization In this podcast APQC’s Mellissa Creppel and Holly Lyke-Ho-Gland discuss APQC’s Process Classification Framework (PCF) and dive into some of the fundamentals of what is the PCF, what makes it unique, and how to apply it in their organizations. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's Process & Knowledge Management Conference! 

Process performance encompasses the measurement, monitoring, and controlling of processes. Which is often easier said than done. In this video APQC's Holly Lyke-Ho-Gland, Jeff Varney, and Jonathan Kraft discuss the purpose, challenges, and tips for better process performance. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's Process & Knowledge Management Conference! 

Data is key to understanding how a process is performing, but it can lead organizations astray if they use it incorrectly. In this podcast, Mercy Harper talks with APQC’s John Tesmer and Holly Lyke-Ho-Gland about the traps organizations fall into with process performance data and why organizations should think holistically about process and data for machine learning.   Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's Process & Knowledge Management Conference! 

Whether we’re in the office or working from home, we’re all surrounded by smart devices. In this podcast, Mercy Harper talks with APQC’s executive director of IT John Tesmer to learn about the serious risks these devices pose and how organizations can engage employees in mitigating them.  Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's Process & Knowledge Management Conference! 

Design thinking allows organizations to create better solutions and ways of working by asking the right questions, brainstorming answers, and testing and iterating the ideas that emerge. In this podcast, APQC’s Lauren Trees talks to design thinking expert Dan Kraemer about creative applications of design thinking, stumbling blocks to avoid, and why design thinking is the right solution to help us “navigate the now.” Dan is Co-Founder and Co-CEO of global design and innovation consultancy IA Collaborative, where he leads organizational design. He’s also an international speaker and adjunct professor at Kellogg School of Management, Northwestern University, where he focuses on growth strategy and innovation. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's Process & Knowledge Management Conference! 

Developing a knowledge or process management program is never easy, but a time-tested framework can help you reach your goals faster and avoid common mistakes. In this podcast, APQC’s Lauren Trees and Holly Lyke-Ho-Gland talk with Allison Wilkins, CJ Nusom, and Jose Castro about the impetus behind setting up process and KM programs and the tools they used to ensure success. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's Process & Knowledge Management Conference! 

In this episode of APQC's Podcasts, Holly Lyke-Ho-Gland, Process and Performance Principle Research Lead, talks to Diego Alvarado host of the 'Hablemos de Procesos' podcast about the importance and challenges of doing benchmarking well. You can watch the 'Hablemos de Procesos' podcast on YouTube  Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's Process & Knowledge Management Conference!