The Resilient Journey

In this episode, Erik Endress, CEO of On Scene Technologies and seasoned first responder, shares his unique insights on business continuity. He highlights the often-overlooked need for effective communication in emergencies. Erik emphasizes the importance of the Run, Hide, Fight strategy and how to ensure personnel safety during evacuations. The discussion also dives into the challenges first responders face in hybrid work environments and the critical role of established plans for navigating workplace emergencies.

In episode 99 of this podcast, Mark Armour joined us to talk about Adaptive Business Continuity. During our conversation Mark said that he doesn’t like the BIA, plans or documentation. Well…..today’s guest has a different point of view. Hello everyone and welcome to episode 143 of the Resilient Journey podcast, presented by the Resilience Think Tank. This week we are going to Newfoundland as we’re joined by Garth Tucker, a Director of Business Continuity with over 20 years of experience. In addition to talking about getting Screeched In, Come From Aways and cod kissing, Garth explains that without BIA data, we can’t do effective plans. And without plans, people panic. He provides us with tips and tricks for a better BIA – including how to improve your process, what data to collect and how to effectively use that data.

Chloe Demrovsky, a leading figure in the resilience industry, shares her insights on integrating soft skills like active listening with business functions such as sales and customer service. She discusses the increasing importance of resilience as disruptions continue to arise in 2024. Chloe emphasizes the need for clear, approachable messaging to secure executive buy-in, and highlights how collaboration across departments can enhance organizational resilience. Her perspective on fostering meaningful connections through effective communication adds depth to the conversation.

In last week’s episode, we began a conversation with John Ashford about the uncertainty that elections all over the world are going to have on business. John told us that what he’s seeing in 2024 reminds him more of what life looked like in the 1930s. Hello everyone and welcome to episode 141 of the Resilient Journey podcast, presented by the Resilience Think Tank. This is part two of a special conversation about business resilience during political uncertainty. We are joined once again by John Ashford, Chairman and CEO of The Hawthorn Group who tells Mark what he thinks the implications are of the November US election – including impacts on green energy, infrastructure, and supply chains. John gives advice to businesses and reminds us that in chaos there is opportunity. John explains that risk assessment and risk management will be more important in the next six to twelve months than ever.   Be sure to follow The Resilient Journey!  We sure do appreciate it! Learn more about the Resilience Think Tank here. Want to learn more about Mark? Click here or on LinkedIn or Twitter. Special thanks to Bensound for the music.

They say that politics is something you should never discuss in polite conversation. But the truth of this episode is that business hates uncertainty and if we’re going to have a real view of risk and resilience in 2024, this is a conversation we must have. Hello everyone and welcome to episode 140 of the Resilient Journey podcast, presented by the Resilience Think Tank. This week we are joined by John Ashford, Chairman and CEO of The Hawthorn Group who says that there are three specific types of threats business face today: Shooting wars, non-shooting wars and the domestic crises making cities unsustainable for business. On top of our day-to-day focus, much of the world is heading for elections as people will head to the polls in the US, UK, and France and leadership is either new or in jeopardy in the Netherlands, Germany and Canada. This is part 1 of a special two-part episode.   Be sure to follow The Resilient Journey!  We sure do appreciate it! Learn more about the Resilience Think Tank here. Want to learn more about Mark? Click here or on LinkedIn or Twitter. Special thanks to Bensound for the music.  

In last week’s episode Mike Janko told us that every journey needs a roadmap. This week’s guest went on a 4 day hike. She had a roadmap, a guide and a chef and still struggled. But the outcome is a treasure for all of us to hear. Hello everyone and welcome to episode 139 of the Resilient Journey podcast, presented by the Resilience Think Tank. This week we are joined by Melissa Muñiz who shares her lessons about personal and community resilience based on her personal journey in Machu Picchu. Melissa ties her 4 day hike along the Inca trail to her own personal resilience and shares lessons we can apply to our resilience programs.  She and Mark talk about the need for adaptability and how a diverse point of view can help you navigate to a better position. Melissa also shares inspirational stories of community resilience which are lessons for all of us. Listen and find out – did Mark really climb Pike’s Peak?   Be sure to follow The Resilient Journey!  We sure do appreciate it! Learn more about the Resilience Think Tank here. Want to learn more about Mark? Click here or on LinkedIn or Twitter. Special thanks to Bensound for the music.  

Bestselling author and Goodyear Director of Global Business Continuity, Mike Janko, joins the podcast to discuss the importance of benchmarking resilience with a program scorecard. He emphasizes the phrase 'Lead, Follow, and Guide the Way' as a key to success in building resilience. The episode also touches on risk-based decision making, resilient leadership, and the significance of collaboration and teamwork.

Join James Green, a professional baseball analyst and resilience expert, as he discusses the correlation between baseball and resilience. Topics include analytics, self-care, incorporation of Negro League stats, and a lively debate on World Series predictions. This episode uniquely connects baseball with the resilience industry, offering insights on career peak reflections and personal growth.

This week we are putting a bow on our conversation about demonstrating and articulating value. You may be doing all the right things, but if you aren’t reporting it properly you might be doing yourself a disservice. Hello everyone and welcome to episode 136 of the Resilient Journey podcast, presented by the Resilience Think Tank. This week we are joined by friend of the podcast Steve Strout, a long-time C Suite Executive and Board Member. Steve gives us the inside scoop on what Boards and executives are looking for. Simply put – he tells us how to present your program. Steve tells Mark we need to start with “Why” and learn how to tell an effective story – but he adds, be careful what you say. And, there’s a crucial takeaway…a “nugget” that you won’t want to miss that will make sure your reporting always resonates with the board.     Be sure to follow The Resilient Journey!  We sure do appreciate it! Learn more about the Resilience Think Tank here. Want to learn more about Mark? Click here or on LinkedIn or Twitter. Special thanks to Bensound for the music.

This week we want to do something a little different. If you’ve been paying attention, you’ll know that – over the past few we have been talking about the need for a new approach to business continuity. Many still struggle to show the value of their program. But why? Hello everyone and welcome to episode 135 of the Resilient Journey podcast, presented by the Resilience Think Tank. In this post-pandemic world, where seemingly every C Suite and Board on the planet has an increased view of the need for resilience, and in a year when risks and threats abound – everywhere from climate change, cyber and supply chain risks to severe weather and geopolitical unrest – it makes us wonder – what are we as resilience professionals not doing enough of to show our executive teams that we add value? The answer? It’s time for Instantaneous Improvement.