Tom is a no-nonsense, straight-talking veteran of the sales and marketing industry with 30 years of experience. He’s the author of The Invisible Sale and is known for his love of stiff drinks, good debates, and his dedication to helping agencies grow strategically by turning conversations into customers.

Richard Jaggs is the founder and managing director of Resolution Design, a creative marketing agency based in the southwest of England. Established in 2007, Resolution Design has grown to specialize in helping small and medium-sized businesses transform their marketing efforts. Richard is also the founder of subzapp, a web-based product designed to help agencies manage and scale client subscriptions.

Andy Crestodina is the Co-founder and CMO of Orbit Media, an award-winning digital agency based in Chicago. With 24 years of experience, Andy has guided over 1,000 businesses. He’s authored "Content Chemistry: The Illustrated Handbook for Content Marketing" and has written hundreds of articles on content strategy, SEO, GA for AI, and visitor psychology.

In this discussion, Juliana Marulanda, a seasoned expert with 19 years in sectors from Wall Street to startups, shares her insights on scaling digital agencies. She highlights the importance of setting professional standards and adaptable strategies for growth. Juliana delves into the critical relationship between finance and operations, providing valuable tips for enhancing profitability. She also addresses the hiring challenges agencies face and advocates for structured recruitment methods. With her expertise, Juliana empowers agency owners to create systems that free up time and boost efficiency.

Zaid Ammari is a leading expert on data-driven digital marketing focusing on analytics and actionable insights from data. He is the founder of PPC Masterminds and helps businesses build and run profitable data-driven digital campaigns.

Jon MacDonald is the founder of The Good, a digital experience optimization firm that has achieved results for some of the largest online brands including Adobe, Nike, Xerox, The Economist, and much more. He's the author of three books on digital journey optimization and a frequent keynote speaker. He has been invited to share his expertise on important stages like Google, and Autodesk. He knows how to get website visitors to take action.

Cameron Herold is the mastermind behind the exponential growth of hundreds of companies. He has been an entrepreneur since his teens, with 14 employees by the time he was 21. By age 35, he had helped build two $100M+ businesses. By 42, he had grown 1-800-GOT-JUNK from $2 million to $106 million in just six years. He has authored four acclaimed books and is a renowned speaker.

Rand is the co-founder and CEO of the audience research software startup Spark Toro, He has dedicated his professional life to helping people do better marketing through his writing, videos, speaking, and his book Lost and Founder.

She is the co-founder of Workday Ninja, an operations and growth strategy expert specializing in AI and automation to enhance client efficiency. Her entrepreneurial success includes scaling her first business, a hybrid agency and software company, to eight figures and successfully selling it in 2018. She has been featured in Entrepreneur, HuffPost, and South by Southwest. As a three-time published author, she now advises agencies on optimizing operations through project management tools like Asana, ClickUp, and Monday, and on automating workflows.

For the past two decades, she has been helping people see the future. She's an expert on digital transformation, leadership, customer experience, and the future of work. She is the author of six books, including The New York Times best seller, opened leadership and co-author of the critically acclaimed book, groundswell her latest book is The Best Seller the disruption mindset. She is the founder and senior fellow at altimeter, a disruptive analyst firm acquired in 2015, by profit, she has been named one of most creative people in business by Fast Company, and she's a graduate of Harvard College and Harvard Business School.