[Un]Churned – The No. 1 Podcast for Customer Retention
Gainsight
Retention is the new growth & AI is rewriting the rules. Hosted by Josh Schachter, SVP of Atlas at Gainsight, [Un]Churned—the No. 1 podcast for retention and Customer Success leaders—features real talk with the sharpest minds in the Customer Success space. We dig into how teams are scaling smarter, activating AI agents, and redesigning the customer journey for lasting impact.
If you're experimenting with automation, questioning the traditional post-sales model, or trying to drive more value with less headcount, you're in the right place. AI won’t fix churn, but these conversations might.
If you're experimenting with automation, questioning the traditional post-sales model, or trying to drive more value with less headcount, you're in the right place. AI won’t fix churn, but these conversations might.
Top mentioned books
Here are the most frequently recommended books on the [Un]Churned – The No. 1 Podcast for Customer Retention:
#1 Mentioned in 1 episodes
The War on Normal People
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Andrew Yang
#2 Mentioned in 1 episodes
The Experimentation Machine
Jeff Bussgang
#3 Mentioned in 1 episodes
Measure What Matters
Laura Patterson
#4 Mentioned in 1 episodes
The untethered soul
Michael A. Singer
#5 Mentioned in 1 episodes
Control Your Customer: A Guidebook for Customer Success Managers
Damien Howley
