Creating a New Healthcare

On the show today is Mike Murphy, a distinguished growth leader with over 30 years experience as a C-level executive, specializing in healthcare and insurance. Mike’s expertise spans M&A due diligence, post-merger integration, and turnaround strategies, consistently improving earnings and gross profit. Examples of some of his significant achievements include propelling a new insurance division from a cold start to $435M in revenues and $22M in EBITDA in four years and guiding successful product launches, most notably UnitedHealthcare’s inaugural national dental product portfolio. His leadership, strategic acumen, and deep industry knowledge make him a transformative force in high-performance teams and change management. Our conversation took a lot of twists and turns today, but in Mike’s words, here’s the 30,000 foot view. We covered the following: Mike’s take on the current state of the healthcare system, the powers that are keeping us entrenched in a “sick care” system, and the revolution that’s coming. When looking at how to succeed in the business of healthcare, the importance of asking the right questions and trusting cognitive dissonance instead of pushing through it. Why leadership must create an environment where everyone, at all levels, feels valued and heard.  How to adapt to a changing business environment where capital is hard to come by and point solution fatigue is real. The fatal flaw of the “Divine Right of Kings” mentality in leadership. I so enjoyed talking to Mike. His approach is down-to-earth, practical, and incredibly humanistic. There are so many organizations in healthcare today that could benefit from “looking under the hood”, as Mike says, ask the tough questions, and then crowd source the solutions from all levels of the organization, not just the C-suite. This is a must-listen episode about the current business of healthcare from someone who’s seen it from all sides.

When your guest starts a business in healthcare with the adage “Go where the competition isn’t”, you know it’s going to be an interesting conversation. On the podcast today, I’m honored to have Dan McDonald, Founder and CEO of 86Borders and Lauren Barca, VP of Quality for 86Borders. Dan co-founded the company in 2014 with a clear mission: to revolutionize communication dynamics within and beyond corporate confines. By 2018, he catalyzed a strategic pivot, channeling the company’s energy exclusively into healthcare. As a former nurse, Lauren is deeply passionate about enhancing the quality of care for economically disadvantaged and medically underserved populations, a passion reflected in the “empathy first” model they use to train care coordinators. 86Borders works with health plans to offer a service and a SaaS platform that puts the member at the center of the healthcare ecosystem. Their platform logs every encounter with a member, and connects members with the same care coordinator every time so that a trusting relationship can be built. Care coordinators help address social determinants of health to remove the day-to-day barriers that get in the way of preventive care and chronic care management.  With this model, 86Borders is highly successful at improving quality metrics like medication adherence and reducing expensive healthcare utilization like ER or urgent care visits for the health plan, but they prioritize an even more important outcome. Human-to-human connection.  This type of service is invaluable for our most under-resourced populations, but it is not only their work that has me so impressed. It is also their approach to leadership. It’s clear that Dan and Lauren care not only about the wellbeing of their members, but also about the wellbeing of their team. That is the type of humanistic leadership we need more of. To find out more, visit https://www.86borders.com/

Zack Cooper, an Associate Professor of Public Health and Economics at Yale University, delves into the pressing issue of rising healthcare costs. He reveals that increasing hospital prices are the primary driver of these costs, directly impacting insurance premiums and, consequently, worker wages. The discussion highlights the disparity in healthcare experiences across income levels, particularly affecting low and middle-income workers. Cooper argues for systemic changes to alleviate these burdens on working Americans and emphasizes the necessity of awareness in addressing economic inequality.

Our guest today is Naama Stauber Breckler, Co-Founder and CEO of Better Health, a medical supply and support platform that bundles peer coaching, education, and delivery of medical supplies to help people manage their chronic conditions at home. Naama is a true humanistic rebel leader dedicating her entire entrepreneurial journey to creating human-centric solutions that cater to underserved populations. Naama started her career as a software engineer in the Israeli military. She holds an MBA from Stanford GSB and a B.Sc in computer science from MTA, Israel. Better Health is a fascinating model that pairs something we typically see as mundane and transactional, the acquisition of medical supplies for patients with chronic conditions, with a real opportunity to connect with them on a personal and humanistic level. Through their services, Better Health aims to: Connect patients with peer support specialists who have lived experience with the same conditions to provide emotional support, education, and help with self-management. Simplify the process of obtaining the right medical supplies and devices, and manage insurance and payment. Coordinate with healthcare providers and payers to ensure patients receive the necessary care and support. Work to address social determinants of health, such as food insecurity, that can impact patients with chronic conditions. Aim to improve health outcomes, reduce unnecessary ER visits and hospitalizations, and enhance overall quality of life for their members. During our discussion, we talk about real-life examples of how the peer-to-peer relationships built into their model have helped members identify ways to utilize certain or different medical supplies to not only improve their health, but also their quality of life.    As with many of the #HRL’s we talk with, Naama’s personal and familial story of resilience has served as a guiding light in her work. She graciously shares the story of her grandmother, a Holocaust survivor, and how she risked her life to help others.  Better Health and Naama herself are such pivotal examples of how we have an opportunity to humanize every aspect of healthcare, even down to medical supplies. I encourage you to take a listen. I promise you will be inspired by this story.  To find out more about Better Health, please visit their website at www.joinbetter.com.

Our expert guest on this episode is Brian Esterly, who was appointed CEO of TimeDoc Health in August 2023. Brian brings more than 25 years of healthcare leadership experience to this role. Prior to this he served as the Chief Growth and Strategy officer at Centria Healthcare.  Working with healthcare systems, primary care providers, FQHC’s and Medicare Advantage plans, TimeDoc Health provides virtual care management services primarily targeting the Medicare population. Their three main services include: Chronic Care Management Remote patient monitoring Behavioral health integration During our discussion, Brian made it clear that TimeDoc Health serves as a seamless extension of the primary care provider and their team. In that role, however, they can help address some major challenges within our healthcare system. Brian shares some examples of how they provide chronic care management and behavioral healthcare services in between provider appointments, relieving the provider group from having to manage that in-between visit care. Additionally, by screening for and addressing quality care gaps and social determinants of health gaps, their services improve patient care outcomes. Finally, their outcome data suggests utilization of TimeDoc reduces ED visits and readmissions, thereby improving quality scores, and providing health insurers and Medicare Advantage plans with the opportunity to improve their STARS ratings.  From a patient care perspective, chronic disease management, particularly for our older Americans, is a growing challenge, especially as the number of primary care providers continues to decline. Services like TimeDoc Health could literally be a lifeline to address some of the most common and insipid conditions plaguing Seniors.  To find out more about TimeDoc’s services, please visit their website at https://timedochealth.com/.   

Ann Somers Hogg, Director of Health Care at the Clayton Christensen Institute, sheds light on alarming systemic barriers affecting maternal health in America. She emphasizes the need to view maternal health as a collective issue, moving beyond individual self-care. Ann discusses how employers can play a pivotal role by offering flexible work policies and fostering a caregiving culture. She advocates for societal shifts that prioritize supportive systems for working mothers, highlighting the long-term benefits of investing in maternal health for everyone.

Piali De, PhD is a talented physicist who started her career developing artificial intelligence systems for the United States defense departments. In 2010, Dr. De founded Senscio Systems, a digital health company redefining chronic care management with the nation’s first AI-powered home-to-clinic digital therapeutics platform called Ibis. Senscio’s Ibis platform is being used by leading ACO’s and was named one of the “10 Most Promising Population Health Management Solution Providers – 2017” by “Healthcare Tech Outlook” magazine.  In this interview, we discuss the personal journey that motivated Dr. De to launch Senscio Systems and how she adapted her AI expertise inr defense systems to healthcare with the creation of Ibis. Highlights from this episode include: A description of Sensio Systems’ AI-powered platform that empowers patients with complex chronic conditions to better manage their health at home by utilizing AI to identify problems early and provide personalized care plans. Through the introduction of Ibis, Senscio is focused on making healthcare more patient-centric, shifting the paradigm from clinician-driven care to patient-driven care. The platform aims to help patients maintain dignity, control, and independence as they age. The platform has demonstrated significant positive outcomes, including over 40% reductions in hospitalizations and over 70% reductions in inpatient days for populations like the dually eligible (Medicare and Medicaid). That’s right…70% reduction!! To learn more about Senscio Systems and Ibis, please visit www.sensciosystems.com. 

Money. Not always the most inspiring or sexiest topic in healthcare, but one that is critical if we are going to change the system for the better. Today on the podcast, we welcome David Kirshner, Managing Partner at LogicSource, to talk about their approach to helping health systems improve efficiency and decrease costs so they can redirect funds where it’s needed most…clinical care. David’s background is impressive. As the former CFO of several major healthcare systems, David is credited with engineering the remarkable financial turnaround for Boston Children’s Hospital, the primary pediatric teaching affiliate of Harvard Medical School, where he spent nearly fifteen years as the Senior Vice President, Treasurer, and Chief Financial Officer.  In this conversation, we discuss: The need to balance the business aspects of healthcare with the mission-driven focus on providing care and how adopting more efficient business practices from other industries can help. LogicSource’s commitment to collaboration and trust-building through their “doing with” approach, where they collaborate closely with the CFO and supply-chain leadership to build trust and understanding. How LogicSource brings data and expertise from outside healthcare to help CFO’s identify savings opportunities in non-clinical spend areas that the healthcare organization may have overlooked.  Helping CFO’s gain support for these practices by being able to quantify the actual savings, which is routinely in the range of double digits millions of dollars.  This may seem like a nuts and bolts episode to those in direct clinical care, but David and LogicSource’s focus on building trust and delivering measurable financial impact is an important example of how humanistic change is needed on every level of the health organization. 

Joe Machiote spent the first decade of his career in the hotel and dining operations industry and has nearly 30 years of experience working in the fields of HR, Diversity & Inclusion. He currently serves as Chief Diversity and Inclusion Officer for Premier, Inc.   We’re airing this interview on the podcast as a means of introducing you to the type of conversations you can hear over on the #HRL, our new membership platform. To learn more, go to zeevhealth.com/membership.

We’re excited to share this discussion with Megan Morris, PhD, MPH in the first episode of the 8th season of Creating a New Healthcare! Dr. Morris is currently an Associate Professor in the Division of General Internal Medicine in the Department of Medicine at the University of Colorado, Anschutz. In her work, she focuses on provider-level and organizational factors that affect the quality of care delivered to patients with disabilities.  In this episode, Dr. Morris shares her personal experience of caring for an uncle with a disability and the challenges that led her to dedicate her career to research and advocacy for this community. This story was also captured in a 2023 NEJM article she published. In this interview, you’ll hear Dr. Morris address the prevalent biases and misconceptions surrounding the 27% of Americans living with some form of disability. She points out major shortcomings in our healthcare delivery system which focuses on fixing the individual rather than addressing the barriers people with disabilities face. She also shares some specific ways in which healthcare delivery can better accommodate patients with disabilities.   To try and address the paucity of information and available resources, Dr. Morris and her colleagues created the Disability Equity Collaborative. Coming soon to this site are implementation guides for things like starting an accessibility program at your organization.  Our discussion is personal, eye opening and largely based on the research that Dr. Morris and others have conducted. Her life’s work is beyond inspiring. I encourage you to visit the Disability Equity Collaborative website to learn more!