Episode #190 Taking Care of People to Take Better Care of Patients with Andrew Molosky, President and CEO, Chapters Health System

This is the last episode of our Fall 2024 Season, and it’s a powerful one. On the show today is Andrew Molosky, the President and Chief Executive Officer of Chapters Health System. Under Andrew’s leadership, Chapters has redefined its position to become the nation’s largest not-for-profit, end-of-life care organization and a leading community-based, population-health organization. Andrew has served in executive leadership positions for over 20 years. He is a fellow in the American College of Healthcare Executives, a Home Care 100 advisory board member, and on the board of directors for the National Partnership for Hospice and Health Innovation. 

When Andrew told me Chapter’s motto, “There are only two jobs here – taking care of patients or taking care of those that do,” I couldn’t help but think if every healthcare organization adopted this, we would be light-years ahead of where we are now.  What a powerful north-star.  Examples of how this motto drives their business include:

• Solving for the disease state first and then finding appropriate payment models.
• Prioritizing building a workforce that is scalable, adaptive, and responsive to new and innovative ideas – including the social determinants of health. 
• An explicit focus on longitudinal care, that is, staying with patients throughout their journey. Andrew even coins a new term for this…longevically.
• Utilizing outcome metrics that measure what’s meaningful to patients and their families, like ‘days-at-home’.

Chapters and their technology subsidiary, CareNu, have been flying a bit under the radar until now, but that’s been on purpose. Andrew knows they’ve created something special. That is evident in his response when asked what problem he’s solving today: “Throttle control.” It would be easy to let this train run full steam ahead, but Andrew’s understanding of the need to balance their “yes” with equally strategic “no” underlies his tremendous leadership. This is an organization to watch and learn from. 

To find out more, visit https://www.chaptershealth.org/