Ben Wightwick from Autologyx discusses customer-centric strategies in legal innovation. Topics include streamlining workflows, compliance, and governance, investing in customer success, automating processes, overcoming collaboration challenges, and leveraging personal experiences for product development. The conversation also touches on the importance of customer advocacy, evolving customer success strategies, and the impact of context switching on productivity.

Dive deep into the epicenter of legal innovation in this episode with our very own Amy Monaghan as she reveals her extraordinary journey from the art world to spearheading innovation in some of the nation's top law firms. Discover how Amy's unique path through art, law, and knowledge management has enabled her to drive change and introduce groundbreaking solutions in legal practice. Amy also highlights the shift from building custom solutions to leveraging off-the-shelf tools and the need for law firms to focus on becoming experts in cloud technology. Finally, anticipate more enriching discussions as Amy will be a co-host in the forthcoming episodes—a collaboration not to be missed by those keen on staying at the forefront of innovation in the legal industry.In this episode, Amy shares insights on how to:Develop effective success plans for customer engagement in legal techUtilize low code and no code solutions for legal practice efficiencyAlign technology solutions with law firm business models for successIdentify and address foreseeable challenges in legal innovation initiativesCollaborate with key stakeholders to achieve strategic goalsKey takeaways: Innovation in law firms requires a rock-solid strategy aligned with the overall firm strategy to create cohesion and ensure success amidst diverse priorities and goals.Separating legal technology from innovation efforts is crucial to prevent overwhelming innovation initiatives and ensure a balanced focus on the law firm's business model.Collaborating with startups in the legal tech space allows for valuable input from the user side to inform product development and address specific user needs, enhancing the overall solution.Creating written success plans with specific goals, challenges, and success criteria facilitates ongoing collaboration and ensures alignment between client objectives and solution outcomes, leading to mutual success.About the guest, Amy Monaghan:Amy is the VP of Client Success and Product Innovation at Infodash, where she collaborates closely with law firms to drive successful adoption of Infodash technology, ensuring it aligns with clients' strategic goals. With a background in legal innovation and client engagement, Amy brings extensive experience from roles such as Director of Client Innovation at Perkins Coie LLP, where she led innovative programs and solutions for legal services. Her commitment to excellence and collaborative approach make her a key leader in advancing Infodash's client success and product innovation strategies.“If partners within firms don't have innovative people educating them on how they can be a better lawyer with certain technology, they're not going to know how this can improve the quality of their work.” – Amy MonaghanConnect with Amy Monaghan:LinkedIn: https://www.linkedin.com/in/amy-monaghan-07a14b24/Connect with Ted Theodoropoulos:Website: https://getinfodash.com/LinkedIn: https://www.linkedin.com/in/tedtheoYouTube: https://www.youtube.com/@getinfodash/podcasts

In this episode, we explore the hurdles of driving innovation in the legal industry, a sector that has traditionally been resistant to change. Our guest, Gordon Vala-Webb shares insights from his journey and the unique challenges faced by law firms, focusing on implementing AI and cloud migration, overcoming resistance, and adopting a client-centered approach within law firms. Join us as we navigate through the growing need for innovative and accessible legal solutions in today's complex market.In this episode, Gordon shares insights on how to:Navigate innovation in the legal industry amidst AI and cloud technologyOvercome resistance to technological change in law firmsRevamp law firm operations with AI and cloud technologyFoster a culture of innovation in traditional law firmsManage the psychological landscape of change in law firm innovationKey takeaways: Successful knowledge management requires a diverse skill set encompassing IT, security, user experience, information architecture, psychology, and social behavior to effectively collaborate across organizational silos and functions.Implementations of legal tech tools can significantly benefit from a thorough consideration of pricing models, business impacts, and client relationships to avoid underutilization and wasted investments.Understanding the motivations and incentives that drive behavior in law firms, such as status enhancement through technology adoption, can influence successful organizational change strategies by framing incremental tweaks as transformative gateways to larger shifts.Embracing change in legal innovation can lead to impactful outcomes and improved client relationships, demonstrating that change is both enjoyable and potentially profitable beyond direct financial gains.About the guest, Gordon Vala-Webb:Gordon is a seasoned innovation professional and award-winning knowledge management practitioner with over two decades of experience revitalizing large and complex organizations. His book, 'Building Smarter Organizations,' offers practical insights for navigating today's volatile, uncertain, complex, and ambiguous (VUCA) world. Through consulting and speaking engagements, Gordon empowers organizations to harness technology and adapt rapidly to change, drawing from his leadership roles, during which his teams garnered prestigious awards for transformative initiatives.“The number one driver for behavior and the number one test that people apply to new technology is: How does this affect my status? Is this status-enhancing? Or status-neutral, or does this reduce my status?” – Gordon Vala-WebbConnect with Gordon Vala-Webb:Book: Building Smarter Organizations: How to Lead Your Zombie Organization Back to Life: https://www.amazon.com/Building-Smarter-Organizations-Zombie-Organization/dp/1945449195LinkedIn: https://www.linkedin.com/in/gordonvalawebbTwitter: https://twitter.com/buildsmarterorgConnect with Ted Theodoropoulos:Website: https://getinfodash.com/LinkedIn: https://www.linkedin.com/in/tedtheoYouTube: https://www.youtube.com/@getinfodash/podcasts

In this episode, we engage with the innovative mind of Floor Blindenbach-Driessen, a chemical engineer turned legal innovation trailblazer. We explore the junction of technology and law, the challenges and opportunities of embracing AI in legal practices, and what it means to truly innovate within the traditionally conservative legal industry. Learn about the unique challenges law firms face in adopting innovation, including the need for a clear strategy and data-driven decision-making. We also discuss why law firms might be missing out on growth and profitability by historically underinvesting in innovation projects. In this episode, Floor shares insights on how to: Explore the impact of innovation management on professional services Solve the innovation budget conundrum Adapt to the transformative influence of AI on infrastructure and billing practices Embrace a culture of risk-taking and learning from failure Actively involve lawyers in the process of change Key takeaways:  Effective innovation efforts in law firms involve providing structured support and tools to help professionals generate and implement ideas for improving their practice, addressing the common challenge of knowing how to progress from idea to execution. Law firms should embrace failure as a learning opportunity and measure the success of their innovation efforts. Involving clients and internal stakeholders is crucial for successful innovation in the legal industry. Active engagement from team members is identified as the primary success factor in innovation initiatives, with a clear emphasis on the need for continuous involvement and commitment to drive meaningful outcomes and avoid wasted resources. Measuring the return on investment in innovation activities requires a tailored approach for law firms, focusing on simpler methods of evaluating success beyond traditional ROI metrics used in other industries, emphasizing the importance of setting clear objectives and understanding the value drivers unique to legal innovation. About the guest, Floor Blindenbach-Driessen: Floor Blindenbach-Driessen, PhD, is a seasoned innovator and the founder of Organizing4Innovation, where she addresses the challenges faced by talented professionals in realizing their ideas. With a background in management and over 25 years of experience, Dr. Floor has published extensively on innovation process management and guided countless innovators to success. Her passion for bridging the gap between idea and implementation led her to develop the innovative Steering Wheel platform, which provides invaluable support to project teams, enabling them to track progress, learn effectively, and make data-driven decisions throughout the innovation journey. “You cannot change how we practice law without engaging attorneys.” – Floor Blindenbach-Driessen Connect with Floor Blindenbach-Driessen: Website: https://www.organizing4innovation.com/ YouTube: https://www.youtube.com/@FloortjeBlindenbach LinkedIn: https://www.linkedin.com/in/floorblindenbach/ ResearchGate: https://www.researchgate.net/profile/Floortje-Blindenbach-Driessen Connect with Ted Theodoropoulos: Website: https://getinfodash.com/ LinkedIn: https://www.linkedin.com/in/tedtheo YouTube: https://www.youtube.com/@getinfodash/podcasts

In this episode, we engage in a conversation with Patrick Dundas, a pioneer in the legal tech space. We delve into Patrick's journey from launching funds to leading knowledge management, exploring the inception, challenges, and monumental success of creating an indispensable resource for legal professionals. Tune in and be part of the conversation driving the legal profession's future. In this episode, Patrick shares insights on how to: Enhance workflow efficiency with the latest legal knowledge management practices Stay ahead of the curve through cutting-edge innovations Build a comprehensive legal forms library to boost firm productivity and document access Explore the legal tech book process and expand your audience reach Master the use of law firm collaboration tools and strategies Key takeaways:  The "Knowledge Management and Innovation" handbook offers an unparalleled compendium of insights from 46 experts, bridging the gap for legal professionals transitioning into KM roles and providing a comprehensive resource essential for navigating the intricacies of legal tech and knowledge management. The handbook's deliberate avoidance of assumptions about the reader's level of knowledge, its comprehensive coverage from basic to advanced topics, and its invitation for community engagement make it a valuable and unique resource for anyone involved in legal knowledge management, providing a cohesive and authoritative reference work for the field's diverse needs. Integrating AI tools like Copilot into legal practices faces document storage complexities, but they offer immediate value in business settings, while SharePoint is unlikely to replace dedicated document management systems in law firms, emphasizing the need for tailored technology solutions for legal environments. About the guest, Patrick Dundas: Patrick is a partner at Akin's Investment Management practice in New York, specializing in legal knowledge management (KM) to enhance client value. Leading the market intelligence and legal practice infrastructure initiative, he collaborates across departments to maximize the firm's collective knowledge for client benefit. With a background in advising private funds and investment advisers, Patrick offers expertise in fund formation, regulatory compliance, and securities laws matters. Additionally, he is recognized for his contributions to legal technology and knowledge management through various publications, speeches, and affiliations. “I wanted to tell a story that had to be told by a community and couldn't be told by one person.” – Patrick Dundas Connect with Patrick Dundas: Book: Knowledge Management & Innovation: A Manual for Law Firms and Other Legal Services Organizations: https://www.amazon.com/Knowledge-Management-Innovation-Services-Organizations/dp/1402441703 LinkedIn: https://www.linkedin.com/in/patrick-dundas-7ba56b5/ Connect with Ted Theodoropoulos: Website: https://getinfodash.com/ LinkedIn: https://www.linkedin.com/in/tedtheo YouTube: https://www.youtube.com/@getinfodash/podcasts

In this episode, we delve deep into the truth behind what's hindering law firms from embracing AI technology. From unexpected barriers to unexplored challenges, we unravel the complexities that shape the future of legal innovation with our guest Andrea Miskolczi, a pioneer at the intersection of legal tech. Join us to learn more about the insights that can transform your approach. In this episode, Andrea shares insights on how to: Harness the game-changing impact of AI Maximize the power of knowledge management in law firms Effectively embrace legal tech innovation Automate legal document processes with AI Overcome challenges associated with digital transformation in law firms Key takeaways:  Law firms encounter hurdles in fostering collaborative innovation as differing incentive structures like the "eat what you kill" model may discourage partners from investing in the firm's progress, exacerbating the "lone wolf mentality" among lawyers, thereby impeding effective knowledge sharing and innovation. Many law firms engage in what is termed "innovation theater," where initiatives are launched with great fanfare but often lack long-term sustainability or impact, highlighting the need for genuine and practical innovation strategies that deliver tangible results to both lawyers and clients. Implementing AI assistants in legal practices requires significant training efforts akin to providing detailed instructions to junior lawyers, emphasizing the importance of proactive leadership and guidance in integrating new technologies effectively within the firm. London is a pioneering hub for legal innovation globally, driven by regulatory changes, visionary leadership, and innovative incentive models. About the guest, Andrea Miskolczi: Andrea Miskolczi, Founder of InterAlia Consulting, is a seasoned leader in legal innovation and transformation. With over 25 years of experience spanning roles at prestigious firms like Linklaters and Dentons, Andrea's expertise lies at the intersection of law, technology, and strategy. Her multidisciplinary background enables her to offer comprehensive consultancy services, driving change through innovative strategies and the integration of cutting-edge technologies. Recognized as a finalist for the 'Innovative Lawyers' award by the Financial Times in 2022, Andrea is dedicated to guiding the legal industry towards thriving in the face of evolving challenges. “Law firms are always looking for something that they can tell a story because they keep saying, like, we are the best, we have the highest quality, we are client-focused, but actually everybody says that.” – Andrea Miskolczi Connect with Andrea Miskolczi: LinkedIn: https://www.linkedin.com/in/andreamiskolczi Connect with Ted Theodoropoulos: Website: https://getinfodash.com/ LinkedIn: https://www.linkedin.com/in/tedtheo YouTube: https://www.youtube.com/@getinfodash/podcasts

Do you want to transform your legal tech operations, achieve enhanced operational efficiency, and provide an improved user experience? Let's explore how to break free from ineffective actions and embrace new approaches in the ever-evolving legal tech landscape with our guest Mark Dorman, Chief Executive Officer at Elite. In this episode, he unravels the strategic approaches behind Elite's independence, the exciting prospects brought about by AI integration, and the transformative shift towards cloud technology. Listen in as Mark lays out how Elite is not only embracing but propelling the dynamic future of legal tech. In this episode, Mark shares insights on how to: Keep up with the transition to cloud solutions in law firms Explore the potential of AI integration in legal technology platforms Future-proof your firm's tech strategy with the latest legal tech trends and predictions Optimize your law firm's financial performance Enhance your law firm’s operations and user experience Key takeaways:  The strategic spinoff of Elite as an independent entity post-TPG acquisition signifies a shift towards a customer-centric approach, innovation focus, and talent alignment to better serve law firm customers and drive advancements in legal tech, highlighting a renewed commitment to delivering cutting-edge solutions tailored for the legal industry. Elite's strategic vision as a standalone SaaS business positioned at the core of thriving law firms, offering advanced data insights, intuitive tools, and an open platform driven by modern technologies like AI, exemplifies a robust commitment to cloud migration and reimagining operational paradigms to effectively support law firms in the digital era. The evolving legal tech landscape in 2024 emphasizes the importance of cloud-based solutions, automation for managing legal costs, and leveraging analytics for informed decision-making, showcasing a continuous drive towards efficiency, cost control, and data-driven strategies to meet the evolving needs of law firms and clients. About the guest, Mark Dorman: Mark Dorman is the Chief Executive Officer at Elite, a premier provider of financial management and business solutions for leading law firms worldwide, a role he assumed in June 2023 following Elite's transition to an independent company. With a background marked by transformative leadership, Mark directs Elite's global vision and strategy, spearheads its executive team, and fosters its distinct corporate culture. With a proven track record of success, including his tenure as CEO of SThree and leadership roles at McGraw Hill Education and Wolters Kluwer Law & Business, Mark brings unparalleled expertise to Elite. A graduate of the Royal Military Academy Sandhurst, Mark's journey from military service to driving innovation in the corporate world reflects his commitment to excellence and strategic vision. “Law firms adopt new technology in ways that perhaps they haven't in the past. And we think there's a great opportunity for us to support them in that journey.” – Mark Dorman Connect with Mark Dorman: Mark’s LinkedIn: https://www.linkedin.com/in/markdorman/ Elite’s LinkedIn: https://www.linkedin.com/company/elitetechnologyglobal/ Elite’s website: www.elite.com Connect with Ted Theodoropoulos: Website: https://getinfodash.com/ LinkedIn: https://www.linkedin.com/in/tedtheo YouTube: https://www.youtube.com/@getinfodash/podcasts

Dive into the world of legal tech collaboration where resistance to the cloud is finally giving way, empowering law firms to surmount barriers and embrace collaborative tools. In this conversation, our guests Dennis Kennedy and Tom Mighell, hosts of the Kennedy-Mighell Report podcast, touched on the surprising dynamics of collaboration, panel convergence, and the push for standardization. Listen as we delve into strategies that can transform the way you work with clients and integrate technology effectively. In this episode, Dennis and Tom share insights on how to: Stay up-to-date on the latest advancements in the industry Uncover psychological barriers in legal collaboration Gain a deep understanding of data governance in legal teams Enhance client collaboration in the legal industry Key takeaways:  The legal profession's reliance on siloed operations and traditional methods, coupled with a hesitancy towards advanced collaboration tools, underscores a pressing need for embracing technology-driven strategies and knowledge management systems to enhance efficiency and effectiveness across law firms and corporate departments alike. Successful law firms prioritize collaboration as a key factor for business success, emphasizing the importance of showcasing the benefits of interdependence and offering multiple disciplines to clients, particularly highlighting the necessity for smaller firms to collaborate effectively in order to thrive in the legal industry. Despite the challenges and resistance to collaboration in the legal sector, there is a growing interest and demand for effective governance and retention practices, as evidenced by the overwhelming attendance and engagement at events focused on making Teams work in the legal world, indicating a shift towards recognizing the importance of structured collaboration strategies. About the guests, Dennis Kennedy and Tom Mighell: Dennis Kennedy is an award-winning leader in applying technology to law practice. Praised for his ability to simplify complex legal and tech issues, Dennis is the Director of the Center for Law, Technology & Innovation at Michigan State University College of Law. As a published author and sought-after speaker, he focuses on promoting innovation in law practice and has co-authored several books, including "The Lawyer’s Guide to Collaboration Tools and Technologies." Tom Mighell, a seasoned legal technologist and published author, has pioneered technology development since joining Cowles & Thompson, P.C. in 1990. As the senior consultant for Contoural, Inc., he specializes in enhancing corporations' records management and e-discovery practices. Tom collaborates with organizations to establish robust information governance programs, mitigate privacy risks, and ensure efficient, defensible e-discovery processes, fortifying companies' readiness for legal obligations. “What you really want to do is to make it easy to work with you. And if that sort of guides what you're doing, that's going to advance you a long way toward getting into the happy zone.” – Dennis Kennedy “Collaboration is not a foreign concept. It's just not adopted well, with the different technical ways that people can use to be really successful about it.” – Tom Mighell Connect with Dennis and Tom: Book: https://www.amazon.com/Lawyers-Guide-Collaboration-Tools-Technologies/dp/1639051422 Show: https://podcasts.apple.com/us/podcast/the-kennedy-mighell-report/id310759483 Dennis’ LinkedIn: https://www.linkedin.com/in/dennismkennedy/ Tom’s LinkedIn: https://www.linkedin.com/in/tommighell/ Connect with Ted Theodoropoulos: Website: https://getinfodash.com/ LinkedIn: https://www.linkedin.com/in/tedtheo YouTube: https://www.youtube.com/@getinfodash/podcasts

Feeling swamped by communication overload and struggling to prioritize? You're not alone. The surge in emails and messages makes managing tasks challenging. Traditional tools may fall short, impacting work-life balance and productivity, leading to burnout and missed deadlines. Discover the surprising way technology is transforming legal project management and collaboration with our guest, Keith Lipman. Listen to find out how his insights and game-changing solutions are revolutionizing the legal industry. In this episode, Keith shares insights on how to: Streamline communication and collaboration in the legal industry Combat burnout and achieve a better work-life balance in the legal field Apply the product-led growth methodology to legal tech Utilize the market potential for cutting-edge software solutions Adopt successful technology trends and best practices in the legal industry Key takeaways:  To combat burnout and boost productivity in the legal industry, integrating innovative technology solutions for streamlined task management is crucial, benefiting not only legal professionals but a diverse range of knowledge workers and improving communication in remote work settings. Belt, a cutting-edge productivity tool, tackles the challenges of email overload and communication saturation by intelligently identifying tasks, managing workloads, and enhancing capacity planning, ultimately improving individual and team productivity in today's dynamic work environment. Despite a slow tech adoption in corporate legal departments, the industry holds a clear opportunity for transformative change by leveraging shared channels and collaborative platforms, enhancing client engagement, and driving efficiency in legal service delivery. About the guest, Keith Lipman: Keith Lipman is the CEO and Co-Founder of Belt Software, a cutting-edge B2B SaaS startup revolutionizing daily work life by redefining time management and task execution. With a proven track record in the B2B SaaS sector, Keith previously co-founded and successfully scaled Prosperoware before his exit. Renowned for his expertise in legal tech, he's recognized as a thought leader and has been honored with prestigious industry awards. Keith's background spans law practice, administration, and technology consulting, and he has contributed to various publications and authored books on corporate governance and legal innovation. “The underlying thought is that once people are presented with a set of technology and they get used to it, they don't necessarily want to pull up stakes and change again.”  – Keith Lipman Connect with Keith Lipman: Website: https://belt.ai/ LinkedIn: https://www.linkedin.com/in/keithlipman & https://www.linkedin.com/company/beltai Connect with Ted Theodoropoulos: Website: https://getinfodash.com/ LinkedIn: https://www.linkedin.com/in/tedtheo

In this episode, Ted Theodoropoulos, CEO of Infodash, engages in a conversation with Zach Posner, Co-Founder and Managing Director of The LegalTech Fund. Zach shares insights into his background and highlights The LegalTech Fund's mission to serve as a crucial partner to entrepreneurs, similar to a co-founder. He underscores the importance of expertise in the legal tech domain. The discussion then explores the present landscape of the legal tech industry, examining the impact of AI on legal tech investment, capital markets, and the challenges encountered by startups. The episode concludes with reflections on the TLTF Conference, the future plans for the conference, and emphasizing the value of active participation in such events to stay informed about the latest trends in the legal industry.