The Business of Travel

John Morhous, Chief Experience Officer at Flight Centre Travel Group, and Amir Amidi, Managing Partner in Travel and Hospitality at Plug and Play, discuss Flight Centre's digital journey, the impact of AI on the travel industry, measuring success through KPIs, and lessons on fostering innovation and adaptation in the business travel industry.

Tom Allen, CEO at AI Journal; Sam Hilgendorf, CIO at Fox World Travel; and Mat Orrego, CEO and co-founder of Cornerstone Information Systems discuss the transformative impact of AI on business travel, including generative AI, chat GBT technology, leveraging data for training models, evolution of booking process, and importance of fact-checking in AI language models.

Business of Travel  There is Power in Women Supporting Each Other in the Workplace  September 22, 2023     Having programs for women in the workplace is considered table stakes for most companies, but in order to drive meaningful progress, more needs to be done.  Cynthia Barnes and Jennifer Miranda from American Airlines discuss their experiences and the benefits from being a part of their company’s women’s leadership programs as well as the impact that formal and informal mentorship has had on their personal and professional growth, and how women can continue to support each other at any level in the organization.    Made Possible By American Airlines  The Business of Travel Podcast is your ultimate guide to navigating the ever-evolving realm of business travel. Each week, a new episode hosted by seasoned corporate travel professionals presents an engaging and enlightening exploration of key topics shaping the world of business travel today.   The Business of Travel is the official podcast of the Global Business Travel Association. Visit www.gbta.org to learn more.     Host & Guest Info  Bev Heinritz Director, Foundation Programs, GBTA Foundation  Cynthia Barnes, Director of Global Sales and Market Initiatives, American Airlines  Jennifer Miranda, Manager of Global Sales and Market Initiatives, American Airlines     Key Topics Discussed  - Mentorship  - Women in Business Travel     Resources Mentioned  - GBTA WINiT     If you enjoyed this episode, here are some similar  - Empowering Capital | Female Angel Investors in the Startup Ecosystem Made Possible by GBTA WINiT  - Super Woman: Fact or Fiction | An Industry Conversation  - GBTA Ladders | Meet the Season 9 Winning Team, Travel Change!      Connect with GBTA  - www.GBTA.org   - GBTA WINiT on LinkedIn       Music track is Space Jazz by Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License http://creativecommons.org/licenses/by/3.0/

GBTA’s Advanced Principles of Business Travel Management has been a core professional development offering for business travelers for nearly a decade. This course is designed for travel buyers overseeing a managed business travel program and suppliers offering travel-related products and services. It serves as the next step after GBTA’s Fundamentals courses as well as a preparatory course for individuals interested in taking the Global Travel Professional (GTP) Examination.  Instructor Sandy Moring, Managing Director with Strategic Travel Solutions Ltd, is joined by Debbie Iannaci, Vice President, Global Communications, PR & Research with GBTA. Together they explore the history of Advanced Principles of Business Travel Management as well as dive deeper into two of the course’s key takeaways.     The Business of Travel Podcast is your ultimate guide to navigating the ever-evolving realm of business travel. Each week, a new episode hosted by seasoned corporate travel professionals presents an engaging and enlightening exploration of key topics shaping the world of business travel today.   The Business of Travel is the official podcast of the Global Business Travel Association. Visit www.gbta.org to learn more.     Host & Guest Info  Debbie Iannaci  Sandy Moring  Sandy’s extensive experience derives from her varied roles within the world of corporate travel and previously to that, adventure travel. With a strong operational background, plus senior leadership roles in account management, commercial marketing, training and more recently, encouraging the next generation via coaching, she is involved in many projects as a freelance consultant in business re-engineering, travel risk management and sustainability.     Key Topics Discussed  - Travel Policy Compliance  - Travel Risk Managment     Resources Mentioned  - Advanced Principles of Business Travel Management Course  - Fundamentals of Business Travel Management Course     If you enjoyed this episode, here are some similar   - Protections for the Traveling LGBTQ+ Workforce Made Possible by the Risk Committee  - The Path Forward for NDC: Implementation and Impact Across the Industry Ecosystem   - Empowering Capital | Female Angel Investors in the Startup Ecosystem Made Possible by GBTA WINiT      Connect with GBTA  - www.GBTA.org      Music track is Space Jazz by Kevin MacLeod   Licensed under Creative Commons: By Attribution 3.0 License 

A discussion on how your corporate travel policy can reflect the LGBTQ+ business traveler in 2023. Organizations have an obligation to ensure their workforce is safe, regardless of individual profiles, and it is essential that your travel risk management program acknowledges and plans for the diverse risks faced by its LGBTQ+ employees. How can travel and security managers ensure the safety of their LBGTQ+ employees while respecting individuals’ privacy and autonomy? What do the recent legislative changes in the US and elsewhere mean for your travelers? What particular pre-trip preparation and resources are required to ensure your employees’ safety around the world? Mackenzie Grahek, Security Manager at International SOS and Craig Collins, Vice President Client Services at CIBT Newland Chase will answer these and other questions. Brought to you by the GBTA Risk Committee.     Music track is Space Jazz by Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License http://creativecommons.org/licenses/by/3.0/

Brought to you by the US Accommodations Committee. In the third installment of the GBTA Accommodation Committee's Hotel Sourcing Podcast Series, Steven Van Overmeiren (Baker McKenzie), John Berkley (Tripbam), Lukasz Dabrowski (HRS), Iggy Fisher (Club Quarters), and Chris Massucci (Marriott) discuss a macro view of current industry trends and what we can expect to see as we head into the traditional sourcing season for 2024 hotel programs. They discuss expectations regarding volume, rates, and other key program priorities from both buyer and supplier perspectives.       Music track is Space Jazz by Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License http://creativecommons.org/licenses/by/3.0/

In this podcast, we discuss GBTA Ladders and speak with the Season 9 winning team, Travel Change! The group discusses the premise of their project and how rounding up on every travel transaction can be a force for change in today’s world!   Moderating the discussion is Grace Morrisey, Director, Travel & Expense, General Atlantic and GBTA Ladders Co-Chair who is joined by members of the Season 9 winning team: •    Anja Turner, Vice President, Marketing & Communications, BCD Travel •    Kayleigh Rogers, Consulting Manager, American Express GBT •    Micha van Eijk, Senior Product Manager, Emburse •    Stevie-Leigh Harrison, Global Product Manager, TakeTwo Travel Solutions •    Lorena Hurtado, Marketing and Digital Manager, Avianca Airlines •    Itzetl Villanueva, Enterprise Global Sales Manager, Delta Air Lines   Music track is Space Jazz by Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License http://creativecommons.org/licenses/by/3.0/

Experts discuss the impact and implementation of NDC in the travel industry, highlighting the challenges and benefits. They emphasize the need for scale, adoption, and standards. Minimizing intermediaries and embracing new workflows are essential for better content delivery. Challenges include the lack of a solid GDS option for NDC content, but overall, there is optimism about the opportunities NDC brings to enhance user experiences and improve travel efficiency.

Brought to you by the GBTA Meetings & Events Europe Committee. Dan Humby, VP Sales Europe with Groups360 and co-chair of the GBTA Meetings & Events Europe Committee, is joined by fellow committee members travel buyers, Jennifer Pape, Global Meetings & Events Manager with Shell, and Jason Hart, Strategic Sourcing Manager with Amgen. Their discussion explores the most prominent trends in the Meetings & Events space at the moment and aims to understand how they’re impacting program owners and their stakeholders.       Music track is Space Jazz by Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License http://creativecommons.org/licenses/by/3.0/

The GBTA Tech Committee brings you the podcast version of the Tech Safari Series which showcases new technologies launching cutting-edge solutions in business travel. In this episode, Mike Daly, Chair of the GBTA Tech Committee, will interview expert data analyst and serial entrepreneur, Jean Belanger, CEO and Founder of Cerebri AI.   Amidst the recent chaos surrounding NDC, the significance of travel analytics has soared to new heights. Accompanied by sustainability and DEI initiatives, as well as the challenge of monitoring travelers and their expenditures outside of the program, buyers and TMCs find themselves facing a multitude of tasks and responsibilities.   See the Checklist for Travel Analytics 2023 Here   Music track is Space Jazz by Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License http://creativecommons.org/licenses/by/3.0/