

The Business of Travel
Global Business Travel Association
The Business of Travel is the official podcast of the Global Business Travel Association covering all things related to business travel. Expect weekly episodes each featuring interviews with industry experts and thought leaders on a range of key issues affecting the business travel industry. Visit gbta.org to learn more.
Episodes
Mentioned books

Jun 3, 2024 • 39min
AI and the Quest for the Perfect Trip: A Conversation with Steve Singh
This is the latest episode in GBTA's quarterly series focusing on artificial intelligence (AI) and business travel. Join us for an engaging episode featuring Steve Singh, the visionary founder of Concur, as he delves into the transformative power of AI in business travel. Discover how AI is revolutionizing the quest for the perfect trip, from personalized itineraries to seamless expense management. Steve shares insights on the latest advancements, the impact on travelers and businesses, and his predictions for the future. Tune in to explore how AI is not only enhancing the travel experience but also setting new standards for efficiency and convenience in the industry. Don’t miss this enlightening conversation! The Business of Travel Podcast is your ultimate guide to navigating the ever-evolving realm of business travel. Each week, a new episode hosted by seasoned corporate travel professionals presents an engaging and enlightening exploration of key topics shaping the world of business travel today. The Business of Travel is the official podcast of the Global Business Travel Association. Visit www.gbta.org to learn more. Podcast Guests Steve Singh, Madrona Kevin Fliess, GBTA Additional Reading: Transforming Corporate Travel: An Open Roadmap to Fixing a Broken System, Steve Singh Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License

May 20, 2024 • 36min
It's Time to Bring Accessibility Center Stage in Business Travel
For years, the business travel industry has looked for guidance to bring more accessibility into travel programs. How do we communicate with travelers who disclose a need? How do we request that information in a confidential way? How can the business travel industry collaborate on making the landscape more accessible for ALL travelers? In this podcast, the GBTA Foundation explores these questions with the Inclusion & Culture Committee, and shares more information about the release of the new Accessibility Toolkit in the GBTA Hub. Listeners will learn what travel managers, suppliers, TMCs, and champions can do to advocate for making the business travel industry more accessible for all. Link: https://gbtafoundation.org/accessibility/ Connect with GBTA Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License

Apr 22, 2024 • 38min
The Solution to Sustainable Hotel Procurement | The Carbon Compass
In this second episode of the Carbon Compass, host Kelsey Frenkiel, GBTA, is joined by Albena Taseva, WSAudiology, and Townsend Bailey, IHG Hotels & Resorts, to discuss the GBTA Foundation’s Sustainable Procurement Standards (SPS). Together they will dive deep into the background of SPS, challenges for buyers and suppliers, guidelines for implementation, and more. The Business of Travel Podcast is your ultimate guide to navigating the ever-evolving realm of business travel. Each week, a new episode hosted by seasoned corporate travel professionals presents an engaging and enlightening exploration of key topics shaping the world of business travel today. The Business of Travel is the official podcast of the Global Business Travel Association. Visit www.gbta.org to learn more. Host & Guest Info Kelsey Frenkiel, GBTA Albena Taseva, WSAudiology Townsend Bailey, IHG Hotels & Resorts Referenced Documents GBTA Foundation Sustainable Procurement Standards Key Topics Discussed Sustainability RFP ESG If you enjoyed this episode, here are some similar shows Sustainability is a Team Sport | The Carbon Compass Reflections on the Big Idea: Artificial Intelligence GBTA Board View: Regional Insights on Business Travel Connect with GBTA Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License

Apr 16, 2024 • 52min
Reflections on the Big Idea: Artificial Intelligence
Reflections on the Big Idea: Artificial Intelligence In this episode of The Business of Travel podcast, join host Kevin Fliess, GBTA, as he speaks with Yannis Karmis, BCD Travel and Aurelie Krau, travel tech geek and innovation consultant, to discuss the findings of the Big Ideas sessions at GBTA Europe Conference and GBTA APAC Conference and what might be on the horizon for AI in the business travel industry. The Business of Travel Podcast is your ultimate guide to navigating the ever-evolving realm of business travel. Each week, a new episode hosted by seasoned corporate travel professionals presents an engaging and enlightening exploration of key topics shaping the world of business travel today. The Business of Travel is the official podcast of the Global Business Travel Association. Visit www.gbta.org to learn more. Made Possible by BCD Travel Episode Reference Documents The Big Idea Artificial Intelligence (AI) and What It Means for Business Travel Management Read on BCD’s Website GBTA Members can read in the Hub Host & Guest Info Yannis Karmis, BCD Travel Aurelie Krau, Innovation Consultant Kevin Fliess, GBTA Key Topics Discussed Artificial Intelligence (AI) Generative AI Travel Management If you enjoyed this episode, here are some similar shows Travel Management in the Age of AI GBTA Board View: Regional Insights on Business Travel How AI is (Re)Shaping Business Travel: A Conversation with McKinsey Connect with GBTA Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License

Apr 8, 2024 • 48min
GBTA Board View: Regional Insights on Business Travel
Globally, business travel is moving into a new and next chapter. But how do global transformation and trends in how people are traveling for work now compare – or contrast – to the realities and experiences for key regions around the world? In this podcast, Europe-based GBTA Board President, Mark Cuschieri, is joined for a topical discussion by fellow Board members and regional-based industry leaders. Hear market-by-market insights from Peter Koh, Ex-Officio Member for APAC, Liz Oliveria, Direct Seat, Regional Canada, and Felipe Cardona, Ex-Officio Member for LATAM. The group will explore the overall sentiment for business travel for the year ahead and breakdown key subject areas like remote work, evolving preferences in travelers, the role of sustainability, and more. The Business of Travel Podcast is your ultimate guide to navigating the ever-evolving realm of business travel. Each week, a new episode hosted by seasoned corporate travel professionals presents an engaging and enlightening exploration of key topics shaping the world of business travel today. The Business of Travel is the official podcast of the Global Business Travel Association. Visit www.gbta.org to learn more. Episode References GBTA Sustainable Procurement Standards Host & Guest Info Mark Cuschieri, President Peter Koh, Ex-Officio Member, APAC Liz Oliveria, Direct Seat, Regional Canada Felipe Cardona, Ex-Officio Member, LATAM Key Topics Discussed Climate Action Sustainability Traveler Trends Remote and Hybrid Work If you enjoyed this episode, here are some similar shows Sustainability is a Team Sport | The Carbon Compass GBTA Board View: Reflections & Projections How AI is (Re)Shaping Business Travel: A Conversation with McKinsey Transcript View the Transcript Here Connect with GBTA Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License

Mar 18, 2024 • 21min
Individual Profile Risk
In this episode, Risk Committee members are discussing the importance of individual profile risk for business travelers. They are focusing on how a specific traveler's unique set of factors and characteristics can impact their safety and well-being during a trip, which is referred to as individual profile risk in travel risk management. These factors encompass personal health considerations, cultural awareness, travel experience, and behavior. Our experts will explore methods for obtaining relevant information and customizing it to each individual's profile while considering privacy policies. They will also address how this approach should be applied to blended travel. Brought to you by the Risk Committee. The Business of Travel Podcast is your ultimate guide to navigating the ever-evolving realm of business travel. Each week, a new episode hosted by seasoned corporate travel professionals presents an engaging and enlightening exploration of key topics shaping the world of business travel today. The Business of Travel is the official podcast of the Global Business Travel Association. Visit www.gbta.org to learn more. Host & Guest Info Bruce McIndoe, McIndoe Risk Advisory LLC Suzanne Sangiovese, Riskline Vasilis Tzanetis, Sibylline Jorge Mesa, BCD Travel Key Topics Discussed Risk Management, Individual Travel Risk Profile, Privacy Policies, Blended Travel If you enjoyed this episode, here are some similar shows Sustainability is a Team Sport | The Carbon Compass GBTA Board View: Reflections & Projections Human Trafficking: Get Onboard and Make a Difference Transcript View the episode transcript here Connect with GBTA Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License

Mar 4, 2024 • 28min
Sustainability is a Team Sport | The Carbon Compass
Welcome to the Carbon Compass, a sustainability and planet-focused subseries of the Business of Travel podcast. In each episode, we will unveil inspiring stories, innovative strategies, and impactful initiatives from special guests: Leaders committed to steering the course toward a more sustainable future for business travel. Together, we explore, unpack, and demystify the world of sustainability in business travel. In this first episode, Mike Nicholus, Global Operations Environment Director for Accenture, explores what sustainable business travel means in the context of global sustainability efforts, and dives into what was needed internally to move the needle on sustainability. Lastly, he gives some insights on what the future of sustainable business travel might look like. The Business of Travel Podcast is your ultimate guide to navigating the ever-evolving realm of business travel. Each week, a new episode hosted by seasoned corporate travel professionals presents an engaging and enlightening exploration of key topics shaping the world of business travel today. The Business of Travel is the official podcast of the Global Business Travel Association. Visit www.gbta.org to learn more. Host & Guest Info Mike Nicholus, Accenture Fanny Everard, GBTA Key Topics Discussed Sustainability, GBTA Foundation, Climate Change, Travel Management, Carbon Accounting, Corporate Sustainability Reporting Directive If you enjoyed this episode, here are some similar shows Behind the Scenes at COP28: A Global Business Travel Perspective How AI is (Re)Shaping Business Travel: A Conversation with McKinsey GBTA Board View: Reflections & Projections Transcript View the Episode Transcript Here Connect with GBTA Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License

Feb 5, 2024 • 18min
Travel Management in the Age of AI
Travel Management in the Age of AI In 2023, AI took a prominent role in the tech landscape. This shift had significant implications for companies using managed travel solutions. At the corporate level, AI influenced insights and policies, while travel managers and employees benefited from streamlined experiences. In this episode, Vineet Taneja, VP Product Management with Brex, explores Brex's use of AI in travel and expense management. Looking forward, the discussion highlights AI's role in FinTech, emphasizing security and privacy. The Business of Travel Podcast is your ultimate guide to navigating the ever-evolving realm of business travel. Each week, a new episode hosted by seasoned corporate travel professionals presents an engaging and enlightening exploration of key topics shaping the world of business travel today. The Business of Travel is the official podcast of the Global Business Travel Association. Visit www.gbta.org to learn more. Made Possible by Brex Host & Guest Info Kevin Fliess, GBTA Vineet Taneja, Brex Key Topics Discussed AI, Travel Management, Expense Management If you enjoyed this episode, here are some similar shows How AI is (Re)Shaping Business Travel GBTA Board View: Reflections & Projections Technology Solution that Take Care of Travelers Connect with GBTA Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License

Dec 15, 2023 • 32min
How AI is (Re)Shaping Business Travel: A Conversation with McKinsey
This is the second episode in GBTA's quarterly series focusing on artificial intelligence (AI) and business travel. This episode explores how airlines and hotels are leveraging AI to improve revenue management, operations, sustainability, and the traveler experience - today. Host Kevin Fliess welcomes Alex Cosmas and Ryan Mann, partners at McKinsey with extensive experience in aviation, hospitality, and digital transformation in the travel industry. The panel explores how AI empowers businesses and their travelers with streamlined planning and more personalized trip experiences Alex and Ryan also unpack some of the obstacles around running technology transformation programs and provide practical guidance on how to get started with AI initiatives. Whether you're an airline executive, a hotel manager, corporate travel manager, or a frequent business traveler, this episode provides essential insights into the future of travel powered by AI. The Business of Travel Podcast is your ultimate guide to navigating the ever-evolving realm of business travel. Each week, a new episode hosted by seasoned corporate travel professionals presents an engaging and enlightening exploration of key topics shaping the world of business travel today. The Business of Travel is the official podcast of the Global Business Travel Association. Visit www.gbta.org to learn more. Host & Guest Info Kevin Fliess, GBTA Alex Cosmas, McKinsey Ryan Mann, McKinsey Key Topics Discussed - AI - Hospitality - NDC - Travel Experience - Decarbonization If you enjoyed this episode, here are some similar shows - AI and the Future of Business Travel | GBTA-AI: AI and Business Travel - GBTA Board View: Reflections & Projections - Lessons on Fostering Innovation in Travel Connect with GBTA Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License

Dec 14, 2023 • 12min
Behind the Scenes at COP28: A Global Business Travel Perspective
Business of Travel Behind the Scenes at COP28: A Global Business Travel Perspective December 14, 2023 In this bonus episode of the Business of Travel podcast, Suzanne Neufang, GBTA’s CEO is joined by Delphine Millot, GBTA's Senior Vice President of Sustainability and Advocacy, to share insights after attending COP28 at the United Nations Framework Convention on Climate Change. They discuss the scale and significance of the event, the importance of collaboration between public and private sectors, and the key takeaways for the business travel industry. Delphine also shares her perspective on the challenges and opportunities that lie ahead as the industry strives to become more sustainable. The Business of Travel Podcast is your ultimate guide to navigating the ever-evolving realm of business travel. Each week, a new episode hosted by seasoned corporate travel professionals presents an engaging and enlightening exploration of key topics shaping the world of business travel today. The Business of Travel is the official podcast of the Global Business Travel Association. Visit www.gbta.org to learn more. Host & Guest Info Suzanne Neufang, GBTA Delphine Millot, GBTA Key Topics Discussed Sustainability Climate Change If you enjoyed this episode, here are some similar shows - GBTA Board View: Reflections & Projections - Lessons on Fostering Innovation in Travel Connect with GBTA Music track is Space Jazz by Kevin MacLeod Licensed under Creative Commons: By Attribution 3.0 License