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The Business of Travel

Latest episodes

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Jun 10, 2024 • 29min

Careers, Change and Hot Topics: Insights from the GBTA Industry Poll April 2024

Unveiling the April 2024 GBTA industry poll results, this episode of The Business of Travel explores the levels of satisfaction and optimism that global business travel professionals have now related to their career, compensation, job mobility, the future of business travel and more.   The discussion also continues to follow industry sentiment from travel buyers and suppliers about the ongoing evolution of New Distribution Capability (NDC) including education, implementation and readiness.     GBTA’s Chris Ely, Director of Research discusses the highlights and insights with Debbie Iannaci, head of PR, Communications and Research. Drawing on the responses of over 800 business travel buyers, suppliers and other business travel professionals across 41 countries, this 34th installment of GBTA’s ongoing survey series reveals the current state of the profession and industry from those who know it best.    Read the full GBTA April 2024 Poll results here.    Host & Guest Info  Chris Ely, GBTA  Debbie Iannaci, GBTA    Music track is Space Jazz by Kevin MacLeod  Licensed under Creative Commons: By Attribution 3.0 License
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Jun 3, 2024 • 39min

AI and the Quest for the Perfect Trip: A Conversation with Steve Singh

This is the latest episode in GBTA's quarterly series focusing on artificial intelligence (AI) and business travel. Join us for an engaging episode featuring Steve Singh, the visionary founder of Concur, as he delves into the transformative power of AI in business travel. Discover how AI is revolutionizing the quest for the perfect trip, from personalized itineraries to seamless expense management. Steve shares insights on the latest advancements, the impact on travelers and businesses, and his predictions for the future. Tune in to explore how AI is not only enhancing the travel experience but also setting new standards for efficiency and convenience in the industry. Don’t miss this enlightening conversation! The Business of Travel Podcast is your ultimate guide to navigating the ever-evolving realm of business travel. Each week, a new episode hosted by seasoned corporate travel professionals presents an engaging and enlightening exploration of key topics shaping the world of business travel today.  The Business of Travel is the official podcast of the Global Business Travel Association. Visit www.gbta.org to learn more.   Podcast Guests Steve Singh, Madrona Kevin Fliess, GBTA Additional Reading: Transforming Corporate Travel: An Open Roadmap to Fixing a Broken System, Steve Singh   Music track is Space Jazz by Kevin MacLeod  Licensed under Creative Commons: By Attribution 3.0 License 
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May 20, 2024 • 36min

It's Time to Bring Accessibility Center Stage in Business Travel

For years, the business travel industry has looked for guidance to bring more accessibility into travel programs. How do we communicate with travelers who disclose a need? How do we request that information in a confidential way? How can the business travel industry collaborate on making the landscape more accessible for ALL travelers?   In this podcast, the GBTA Foundation explores these questions with the Inclusion & Culture Committee, and shares more information about the release of the new Accessibility Toolkit in the GBTA Hub. Listeners will learn what travel managers, suppliers, TMCs, and champions can do to advocate for making the business travel industry more accessible for all. Link: https://gbtafoundation.org/accessibility/    Connect with GBTA   Music track is Space Jazz by Kevin MacLeod  Licensed under Creative Commons: By Attribution 3.0 License 
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Apr 22, 2024 • 38min

The Solution to Sustainable Hotel Procurement | The Carbon Compass

In this second episode of the Carbon Compass, host Kelsey Frenkiel, GBTA, is joined by Albena Taseva, WSAudiology, and Townsend Bailey, IHG Hotels & Resorts, to discuss the GBTA Foundation’s Sustainable Procurement Standards (SPS). Together they will dive deep into the background of SPS, challenges for buyers and suppliers, guidelines for implementation, and more.   The Business of Travel Podcast is your ultimate guide to navigating the ever-evolving realm of business travel. Each week, a new episode hosted by seasoned corporate travel professionals presents an engaging and enlightening exploration of key topics shaping the world of business travel today.   The Business of Travel is the official podcast of the Global Business Travel Association. Visit www.gbta.org to learn more.     Host & Guest Info  Kelsey Frenkiel, GBTA Albena Taseva, WSAudiology Townsend Bailey, IHG Hotels & Resorts    Referenced Documents  GBTA Foundation Sustainable Procurement Standards    Key Topics Discussed Sustainability  RFP ESG     If you enjoyed this episode, here are some similar shows  Sustainability is a Team Sport | The Carbon Compass Reflections on the Big Idea: Artificial Intelligence GBTA Board View: Regional Insights on Business Travel        Connect with GBTA   Music track is Space Jazz by Kevin MacLeod  Licensed under Creative Commons: By Attribution 3.0 License 
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Apr 16, 2024 • 52min

Reflections on the Big Idea: Artificial Intelligence

Reflections on the Big Idea: Artificial Intelligence  In this episode of The Business of Travel podcast, join host Kevin Fliess, GBTA, as he speaks with Yannis Karmis, BCD Travel and Aurelie Krau, travel tech geek and innovation consultant, to discuss the findings of the Big Ideas sessions at GBTA Europe Conference and GBTA APAC Conference and what might be on the horizon for AI in the business travel industry.   The Business of Travel Podcast is your ultimate guide to navigating the ever-evolving realm of business travel. Each week, a new episode hosted by seasoned corporate travel professionals presents an engaging and enlightening exploration of key topics shaping the world of business travel today.   The Business of Travel is the official podcast of the Global Business Travel Association. Visit www.gbta.org to learn more.  Made Possible by BCD Travel    Episode Reference Documents  The Big Idea Artificial Intelligence (AI) and What It Means for Business Travel Management Read on BCD’s Website GBTA Members can read in the Hub    Host & Guest Info  Yannis Karmis, BCD Travel Aurelie Krau, Innovation Consultant Kevin Fliess, GBTA     Key Topics Discussed  Artificial Intelligence (AI) Generative AI Travel Management     If you enjoyed this episode, here are some similar shows Travel Management in the Age of AI GBTA Board View: Regional Insights on Business Travel How AI is (Re)Shaping Business Travel: A Conversation with McKinsey    Connect with GBTA   Music track is Space Jazz by Kevin MacLeod  Licensed under Creative Commons: By Attribution 3.0 License 
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Apr 8, 2024 • 48min

GBTA Board View: Regional Insights on Business Travel

Globally, business travel is moving into a new and next chapter. But how do global transformation and trends in how people are traveling for work now compare – or contrast – to the realities and experiences for key regions around the world? In this podcast, Europe-based GBTA Board President, Mark Cuschieri, is joined for a topical discussion by fellow Board members and regional-based industry leaders. Hear market-by-market insights from Peter Koh, Ex-Officio Member for APAC, Liz Oliveria, Direct Seat, Regional Canada, and Felipe Cardona, Ex-Officio Member for LATAM. The group will explore the overall sentiment for business travel for the year ahead and breakdown key subject areas like remote work, evolving preferences in travelers, the role of sustainability, and more.   The Business of Travel Podcast is your ultimate guide to navigating the ever-evolving realm of business travel. Each week, a new episode hosted by seasoned corporate travel professionals presents an engaging and enlightening exploration of key topics shaping the world of business travel today.   The Business of Travel is the official podcast of the Global Business Travel Association. Visit www.gbta.org to learn more.     Episode References  GBTA Sustainable Procurement Standards    Host & Guest Info  Mark Cuschieri, President Peter Koh, Ex-Officio Member, APAC Liz Oliveria, Direct Seat, Regional Canada Felipe Cardona, Ex-Officio Member, LATAM    Key Topics Discussed  Climate Action Sustainability  Traveler Trends Remote and Hybrid Work     If you enjoyed this episode, here are some similar shows  Sustainability is a Team Sport | The Carbon Compass GBTA Board View: Reflections & Projections How AI is (Re)Shaping Business Travel: A Conversation with McKinsey    Transcript  View the Transcript Here    Connect with GBTA   Music track is Space Jazz by Kevin MacLeod  Licensed under Creative Commons: By Attribution 3.0 License 
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Mar 18, 2024 • 21min

Individual Profile Risk

In this episode, Risk Committee members are discussing the importance of individual profile risk for business travelers. They are focusing on how a specific traveler's unique set of factors and characteristics can impact their safety and well-being during a trip, which is referred to as individual profile risk in travel risk management. These factors encompass personal health considerations, cultural awareness, travel experience, and behavior. Our experts will explore methods for obtaining relevant information and customizing it to each individual's profile while considering privacy policies. They will also address how this approach should be applied to blended travel. Brought to you by the Risk Committee.  The Business of Travel Podcast is your ultimate guide to navigating the ever-evolving realm of business travel. Each week, a new episode hosted by seasoned corporate travel professionals presents an engaging and enlightening exploration of key topics shaping the world of business travel today.   The Business of Travel is the official podcast of the Global Business Travel Association. Visit www.gbta.org to learn more.     Host & Guest Info  Bruce McIndoe, McIndoe Risk Advisory LLC Suzanne Sangiovese, Riskline Vasilis Tzanetis, Sibylline Jorge Mesa, BCD Travel    Key Topics Discussed  Risk Management, Individual Travel Risk Profile, Privacy Policies, Blended Travel     If you enjoyed this episode, here are some similar shows Sustainability is a Team Sport | The Carbon Compass GBTA Board View: Reflections & Projections Human Trafficking: Get Onboard and Make a Difference    Transcript  View the episode transcript here      Connect with GBTA   Music track is Space Jazz by Kevin MacLeod  Licensed under Creative Commons: By Attribution 3.0 License 
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Mar 4, 2024 • 28min

Sustainability is a Team Sport | The Carbon Compass

Welcome to the Carbon Compass, a sustainability and planet-focused subseries of the Business of Travel podcast.  In each episode, we will unveil inspiring stories, innovative strategies, and impactful initiatives from special guests: Leaders committed to steering the course toward a more sustainable future for business travel. Together, we explore, unpack, and demystify the world of sustainability in business travel.  In this first episode, Mike Nicholus, Global Operations Environment Director for Accenture, explores what sustainable business travel means in the context of global sustainability efforts, and dives into what was needed internally to move the needle on sustainability. Lastly, he gives some insights on what the future of sustainable business travel might look like.  The Business of Travel Podcast is your ultimate guide to navigating the ever-evolving realm of business travel. Each week, a new episode hosted by seasoned corporate travel professionals presents an engaging and enlightening exploration of key topics shaping the world of business travel today.   The Business of Travel is the official podcast of the Global Business Travel Association. Visit www.gbta.org to learn more.    Host & Guest Info  Mike Nicholus, Accenture  Fanny Everard, GBTA    Key Topics Discussed  Sustainability, GBTA Foundation, Climate Change,  Travel Management, Carbon Accounting, Corporate Sustainability Reporting Directive      If you enjoyed this episode, here are some similar shows  Behind the Scenes at COP28: A Global Business Travel Perspective  How AI is (Re)Shaping Business Travel: A Conversation with McKinsey  GBTA Board View: Reflections & Projections    Transcript View the Episode Transcript Here    Connect with GBTA   Music track is Space Jazz by Kevin MacLeod   Licensed under Creative Commons: By Attribution 3.0 License 
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Feb 5, 2024 • 18min

Travel Management in the Age of AI

Travel Management in the Age of AI  In 2023, AI took a prominent role in the tech landscape. This shift had significant implications for companies using managed travel solutions. At the corporate level, AI influenced insights and policies, while travel managers and employees benefited from streamlined experiences. In this episode, Vineet Taneja, VP Product Management with Brex, explores Brex's use of AI in travel and expense management. Looking forward, the discussion highlights AI's role in FinTech, emphasizing security and privacy.  The Business of Travel Podcast is your ultimate guide to navigating the ever-evolving realm of business travel. Each week, a new episode hosted by seasoned corporate travel professionals presents an engaging and enlightening exploration of key topics shaping the world of business travel today.   The Business of Travel is the official podcast of the Global Business Travel Association. Visit www.gbta.org to learn more.  Made Possible by Brex    Host & Guest Info  Kevin Fliess, GBTA  Vineet Taneja, Brex    Key Topics Discussed  AI, Travel Management, Expense Management     If you enjoyed this episode, here are some similar shows  How AI is (Re)Shaping Business Travel  GBTA Board View: Reflections & Projections  Technology Solution that Take Care of Travelers      Connect with GBTA   Music track is Space Jazz by Kevin MacLeod   Licensed under Creative Commons: By Attribution 3.0 License 
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Dec 15, 2023 • 32min

How AI is (Re)Shaping Business Travel: A Conversation with McKinsey

This is the second episode in GBTA's quarterly series focusing on artificial intelligence (AI) and business travel. This episode explores how airlines and hotels are leveraging AI to improve revenue management, operations, sustainability, and the traveler experience - today. Host Kevin Fliess welcomes Alex Cosmas and Ryan Mann, partners at McKinsey with extensive experience in aviation, hospitality, and digital transformation in the travel industry.  The panel explores how AI empowers businesses and their travelers with streamlined planning and more personalized trip experiences Alex and Ryan also unpack some of the obstacles around running technology transformation programs and provide practical guidance on how to get started with AI initiatives.  Whether you're an airline executive, a hotel manager, corporate travel manager,  or a frequent business traveler, this episode provides essential insights into the future of travel powered by AI.  The Business of Travel Podcast is your ultimate guide to navigating the ever-evolving realm of business travel. Each week, a new episode hosted by seasoned corporate travel professionals presents an engaging and enlightening exploration of key topics shaping the world of business travel today.   The Business of Travel is the official podcast of the Global Business Travel Association. Visit www.gbta.org to learn more.    Host & Guest Info  Kevin Fliess, GBTA  Alex Cosmas, McKinsey  Ryan Mann, McKinsey    Key Topics Discussed - AI - Hospitality  - NDC  - Travel Experience  - Decarbonization    If you enjoyed this episode, here are some similar shows  - AI and the Future of Business Travel | GBTA-AI: AI and Business Travel  - GBTA Board View: Reflections & Projections  - Lessons on Fostering Innovation in Travel    Connect with GBTA   Music track is Space Jazz by Kevin MacLeod   Licensed under Creative Commons: By Attribution 3.0 License 

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