VUX World

Molly Dickinson is a User Experience Lead at Expedia, and ex-Senior User Experience Designer at Home Depot. Molly has specialised in conversation design for the past 3 years and joins us share her learnings, as well as some details on the conversational AI initiatives underway at Expedia.Join VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT for you too: VUXEU23 to attend: https://theeuropeanchatbot.com/ Hosted on Acast. See acast.com/privacy for more information.

Paulina Lewandowska is a conversation designer at Roche, a global pharmaceutical company. After a recent trial of digital humans for patient care and diagnosis, Paulina joins us to share the lessons and findings. Can digital humans improve the patient-doctor relationship? Can emotion recognition help deliver better care? What are the practical challenges and considerations for bring digital humans to production? We're about to find out.Join VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT for you too: VUXEU23 to attend: https://theeuropeanchatbot.com/ Hosted on Acast. See acast.com/privacy for more information.

Capita is a large, UK-based BPO and professional services organisation that built its reputation and legacy supplying government technology solutions. Today, Capita is exploring conversational AI and digital humans for a range of use cases and industries. James Brooks, Innovation Principle at Capita, joins us to share more on what he and his team have learned through experimenting with conversational AI, large language models and digital humans.Join VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT for you too: VUXEU23 to attend: https://theeuropeanchatbot.com/ Hosted on Acast. See acast.com/privacy for more information.

Conversation designer Esha Metiary talks about why some bots should be prepared to discuss political matters. Can you imagine talking to a branded bot that doesn't want to discuss Black Lives Matter when the brand itself promotes those values? The bot is on the front line between customer and brand, so if the brand has those values, surely the bot should represent those values. We talk about this and more! 00:00intro01:0530 seconds, go05:55what does the term 'persona' mean to you?06:47what's the purpose of a bot's persona?10:30the bot is a new employee for the brand12:28how should designer envision the bot's persona?14:20what do we mean by 'political opinions'?17:05a question for the bot is a question for the brand18:16are bots apolitical from the start?20:44should we ignroe the customers when they want a stereotyped personality?24:18shouldn't bots stay out of political discussions?29:10could we make a safe space for users where politics isn't in the discussion?31:32how should conversation designers incorporate political material?35:46can designers write material that goes against their own politics?39:30outro Hosted on Acast. See acast.com/privacy for more information.

Sonia Talati is A Senior Manager for Conversation Design at GoDaddy; a speaker and ex-TV anchor with tremendous experience in conversational AI. After co-founding Hereafter, a CAI startup that helps keep the memories of loved ones alive, Sonia now heads up conversation design at the world's largest website hosting company: GoDaddy.Sonia joins us to share her experience in conversational AI, as well as how GoDaddy is utilising the technology. We'll discuss the challenges that experienced conversation designers face today, and the ingredients to scaling a design practice globally. Hosted on Acast. See acast.com/privacy for more information.

If you're a keen part of the conversational AI community, you'll likely know Jim Rowe-Bot. Jim has immense experience in designing conversational AI applications, having worked on over 300 chatbot projects. Jim Rowe-Bot joins Kane-versational AI to chat about lessons learned, best practice and the future of conversational AI.Purchase Jims ebook "How To Be a Great Conversational Designer"​ here: https://www.paypal.com/webapps/hermes?token=30810429YL523245M&useraction=commit&mfid=1671185940654_f568963212092 The botrepreneurs website: https://www.botrepreneurs.live/ Hosted on Acast. See acast.com/privacy for more information.

Jason F. Gilbert (aka The BotMan) is the Lead Character Designer at Intuition Robotics. Originally a filmmaker, he's worked on loads of bots through the years for various brands on chat and voice, as well as digital humans (such as 'Anna') and now with ElliQ - a robotic companion for elderly Americans. We talked about personas, multimodality, TTS and SSML, empathetic bots like ElliQ and more... Hosted on Acast. See acast.com/privacy for more information.

What if you could detect the tone of voice of callers and figure out whether they're lying or telling the truth? Whether they're confident or bullsh*tting. This is voice AI taken to a new level. We're joined by Helios Life Enterprises co-founder and CEO, Sean Austin, to learn more.Join our next webinar, conversational commerce: how AI-powered digital workers can boost sales: Find out more: https://vux.world/conversational-commerce-how-ai-powered-digital-workers-can-boost-sales/ Hosted on Acast. See acast.com/privacy for more information.

After founding Skilled Creative 2017, and turning it into one of the most notable voice agencies, Brandon Kaplan and his crew of emerging tech pioneers combined forces to create Journey; an innovation and design consultancy conceived to help brands envision, plan, and effectively build the next generation of fan experiences and customer journeys.Brandon joins us to share his vision for the future of conversational AI in emerging tech spaces, such as AI-assisted creativity and content and web 3. Join us for what'll be an immersive Journey.Join our next webinar, conversational commerce: how AI-powered digital workers can boost sales: Find out more: https://vux.world/conversational-commerce-how-ai-powered-digital-workers-can-boost-sales/ Hosted on Acast. See acast.com/privacy for more information.

Emily Uematsu Banzhaf talks to Ben McCulloch about conversation design. Emily is a Content Designer at WillowTree, a conversation/VUI designer, she leads the ethical use taskforce at Open Voice Network, and she's also a professional violinist!We talked about personas, ethics and the sound of conversations. Hosted on Acast. See acast.com/privacy for more information.