VUX World

Conversation designer Esha Metiary talks about why some bots should be prepared to discuss political matters. Can you imagine talking to a branded bot that doesn't want to discuss Black Lives Matter when the brand itself promotes those values? The bot is on the front line between customer and brand, so if the brand has those values, surely the bot should represent those values. We talk about this and more! 00:00intro01:0530 seconds, go05:55what does the term 'persona' mean to you?06:47what's the purpose of a bot's persona?10:30the bot is a new employee for the brand12:28how should designer envision the bot's persona?14:20what do we mean by 'political opinions'?17:05a question for the bot is a question for the brand18:16are bots apolitical from the start?20:44should we ignroe the customers when they want a stereotyped personality?24:18shouldn't bots stay out of political discussions?29:10could we make a safe space for users where politics isn't in the discussion?31:32how should conversation designers incorporate political material?35:46can designers write material that goes against their own politics?39:30outro Hosted on Acast. See acast.com/privacy for more information.

Sonia Talati is A Senior Manager for Conversation Design at GoDaddy; a speaker and ex-TV anchor with tremendous experience in conversational AI. After co-founding Hereafter, a CAI startup that helps keep the memories of loved ones alive, Sonia now heads up conversation design at the world's largest website hosting company: GoDaddy.Sonia joins us to share her experience in conversational AI, as well as how GoDaddy is utilising the technology. We'll discuss the challenges that experienced conversation designers face today, and the ingredients to scaling a design practice globally. Hosted on Acast. See acast.com/privacy for more information.

If you're a keen part of the conversational AI community, you'll likely know Jim Rowe-Bot. Jim has immense experience in designing conversational AI applications, having worked on over 300 chatbot projects. Jim Rowe-Bot joins Kane-versational AI to chat about lessons learned, best practice and the future of conversational AI.Purchase Jims ebook "How To Be a Great Conversational Designer"​ here: https://www.paypal.com/webapps/hermes?token=30810429YL523245M&useraction=commit&mfid=1671185940654_f568963212092 The botrepreneurs website: https://www.botrepreneurs.live/ Hosted on Acast. See acast.com/privacy for more information.

Jason F. Gilbert (aka The BotMan) is the Lead Character Designer at Intuition Robotics. Originally a filmmaker, he's worked on loads of bots through the years for various brands on chat and voice, as well as digital humans (such as 'Anna') and now with ElliQ - a robotic companion for elderly Americans. We talked about personas, multimodality, TTS and SSML, empathetic bots like ElliQ and more... Hosted on Acast. See acast.com/privacy for more information.

What if you could detect the tone of voice of callers and figure out whether they're lying or telling the truth? Whether they're confident or bullsh*tting. This is voice AI taken to a new level. We're joined by Helios Life Enterprises co-founder and CEO, Sean Austin, to learn more.Join our next webinar, conversational commerce: how AI-powered digital workers can boost sales: Find out more: https://vux.world/conversational-commerce-how-ai-powered-digital-workers-can-boost-sales/ Hosted on Acast. See acast.com/privacy for more information.

After founding Skilled Creative 2017, and turning it into one of the most notable voice agencies, Brandon Kaplan and his crew of emerging tech pioneers combined forces to create Journey; an innovation and design consultancy conceived to help brands envision, plan, and effectively build the next generation of fan experiences and customer journeys.Brandon joins us to share his vision for the future of conversational AI in emerging tech spaces, such as AI-assisted creativity and content and web 3. Join us for what'll be an immersive Journey.Join our next webinar, conversational commerce: how AI-powered digital workers can boost sales: Find out more: https://vux.world/conversational-commerce-how-ai-powered-digital-workers-can-boost-sales/ Hosted on Acast. See acast.com/privacy for more information.

Emily Uematsu Banzhaf talks to Ben McCulloch about conversation design. Emily is a Content Designer at WillowTree, a conversation/VUI designer, she leads the ethical use taskforce at Open Voice Network, and she's also a professional violinist!We talked about personas, ethics and the sound of conversations. Hosted on Acast. See acast.com/privacy for more information.

If you're in banking and you haven't been seriously considering your conversational AI strategy, then where have you been?Yes, it's early, but the banking industry is one of the stand-out industries where conversational AI can add immeasurable benefit to your business operations and customer experience. One person who's been through the end-to-end journey of formulating the strategy, building the team and deploying the solution is Bill Hawks. Bill is Digital Customer Experience Manager - Conversational AI & Virtual Client Service at Citizens Bank, where he's leading the CX digital strategy. Prior to that, Bill was Sr. Digital Product Manager at Truist Bank, where he led the conversational AI strategy, team and solutions. Bill joins us to share his lessons in how you can create an effective digital assistant for banking, as well as learnings that'll apply to any business leader considering their transformation strategy and how CAI can play a role.Join our next webinar, conversational commerce: how AI-powered digital workers can boost sales: Find out more: https://vux.world/conversational-commerce-how-ai-powered-digital-workers-can-boost-sales/ Hosted on Acast. See acast.com/privacy for more information.

Learn how Canada’s largest bank is approaching conversational automation, as we step through the journey into creating the Scotiabank digital assistant, with Fabio Sarti, Sr. AI/ML Product Manager.Fabio joins us to share everything from use cases and channels to technical implementation to privacy and early results achieved since launching its assistant in May. Hosted on Acast. See acast.com/privacy for more information.

Collin Carnahan is a Senior UX Conversation Designer at Workday. Collin joins us to share how he and his team implemented conversation design systems and processes into a largely development and technically driven organisation. One of the crucial elements of getting the customer experience right with conversational applications is that they're designed right. That's not to say that technical developers don't have a role to play, or that conversation design needs to trump development in all cases. It's to say that conversation design needs a seat at the big table. In this conversation, we'll discuss some of the symptoms of developer-led conversational AI initiatives, the impact that too much technical and not enough design focus has on customer experience, and the benefits of being design-led. We'll also discuss implementing a design system for conversational AI, scaling conversational applications and more insights on the benefits conversational AI is delivering at Workday.Find out more about VUX @ VOICE22 presented by Kore AI: www.voicesummit.ai and save 20% on tickets with the code VUX20 Hosted on Acast. See acast.com/privacy for more information.