Digital humans and innovation at Capita with James Brooks

Capita is a large, UK-based BPO and professional services organisation that built its reputation and legacy supplying government technology solutions. Today, Capita is exploring conversational AI and digital humans for a range of use cases and industries. James Brooks, Innovation Principle at Capita, joins us to share more on what he and his team have learned through experimenting with conversational AI, large language models and digital humans.

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