DEO's Growth Secrets Podcast for Dental Organizations

Are rising credit card fees quietly draining your profits? One DEO member noticed an extra $10K in their account—and it wasn’t magic. In this episode, Emmet Scott chats with Roman Shtimerman, Director of Operations, and Steven Patala, Director of Sales, from Nadapayments about how dental practices can reduce processing costs without upsetting patients. They break down compliance myths, explain patient-friendly payment scripting, and share how simplifying collections can unlock serious cash flow. If you’ve ever wondered how to keep more of what you earn, this conversation is worth your time. 👇 Learn more about Nadapayments & how they support dental practices: 🔗 Visit: Nadapayments.com 📞 DEO Members: Find Nadapayments' contact info under the Dental Vendor Directory in the DEO App!

This discussion highlights that problems in dental practices don't disappear with growth; they often multiply. J.W. shares insights on leadership struggles, emphasizing effective communication and the need for delegation. The conversation covers innovative solutions like AI to streamline operations and the importance of structured onboarding for new team members. Listeners are encouraged to build connections and explore resources that can help tackle common challenges in dental practice management.

Alex Reznikov, Founder & Owner of Dental Group of Chicago, shares his journey through the highs and lows of running a dental practice. He discusses the critical importance of managing expenses, navigating mergers, and recognizing red flags while expanding. With insights on building team dynamics, fostering resilience, and implementing effective systems, Alex reveals how mental strength and technology can transform operations. Tune in for his lessons on thriving amid chaos and the need for profitable growth over mere expansion.

Are missed calls quietly draining your practice’s growth? In this episode, Jake Puhl sits down with Garrett Robins, Sales Director at Nexa, to talk about what really happens when phones go unanswered. Garrett shares real stories from dental practices—busy teams, missed opportunities, and patients slipping away. You’ll hear how practices are keeping phones covered after hours, booking appointments in real time, and giving their teams the support they need. If your front desk is stretched and you’re wondering what it’s costing you, tune in to hear how Garrett and Nexa are helping practices catch what they’ve been missing. 🔗 Learn more about Nexa at: https://www.nexa.com/ 🤝 Connect with Garrett: https://www.linkedin.com/in/garrettrobins/

Join Eric Scalzo and David Marks, Partners at Holland & Knight with expertise in healthcare and private equity, as they unveil the secrets of successful dental practice sales. They dissect what private equity buyers seek and the vital role of compliance and culture. Learn key strategies for scaling your practice, preparing for transactions, and aligning your team with your vision. Discover the importance of adapting to market changes and creating sustainable business practices for long-term success in the evolving dental landscape.

What if the biggest growth opportunity in your practice was the 50% of patients no one else is talking to? In this episode, we sit down with Clay Griffith, Head of Marketing and Growth for Advanced Dentistry, and Leah Zipperstein, Head of Growth and Strategy at Vesper Institute, to unpack how fear-based patient behavior is actually a powerful opportunity for dentists ready to lead differently. You’ll hear real strategies for tackling IV sedation, improving patient acceptance, and transforming fear into your competitive edge. If you’re feeling stuck in high-volume, low-revenue chaos — this one’s for you. Tune in to learn how Vesper Institute is reshaping what’s possible in modern dentistry. 📥 Download the IV Sedation White Paper: https://bit.ly/4cYTNyw Learn More About Vesper Institute: 🌐 Website: https://vesperinstitute.com 💼 LinkedIn: https://www.linkedin.com/company/vesperinstitute 📸 Instagram: https://www.instagram.com/vesper_institute 📘 Facebook: https://www.facebook.com/vesperinst/

Vajahat Yar Khan, CEO of DentTracks and USA Dental Solutions, shares his journey from running 3 to 11 dental practices by tackling revenue cycle management issues. He discusses the often-overlooked challenges of insurance verification and collections, emphasizing how technology can simplify processes rather than complicate them. Khan offers strategies for scalability, financial transparency, and operational efficiency, making it a must-listen for dentists feeling financially stuck.

Feeling frustrated that your Google Business Profile still isn’t ranking—even after optimizing everything? In this episode, Emmet sits down with James Kuck, SEO Lead at HIP Creative, to unpack what’s really working in local SEO for dental practices. They dive into Google Business Profile hacks, the power of proximity, how reviews impact your rankings, and why answering the phone might be your best marketing move. If you're ready to turn clicks into new patients and optimize every lead, this one’s for you. 🎯 James is offering a free SEO audit—just head to hip.agency/contact and mention in the comments that you’d like James to do a free SEO audit. To learn more about HIP Creative, visit hip.agency.

Dr. Samson Liu, Founder of SOHDental, shares insights from his journey scaling a dental support organization to over 40 locations. He emphasizes people-first leadership as key to associate retention, discussing the importance of mentorship and trust-building in the workplace. Liu delves into strategies for enhancing case acceptance and operational efficiency, while also introducing innovative approaches like gamification to engage staff. This conversation highlights how a supportive culture can drive productivity and foster long-term relationships within dental teams.

What happens when a founder realizes their best role isn’t as CEO? In this episode, we break down a major transition at the DEO—Jake Puhl moves into a Chief Growth Officer role while Emmet Scott steps in as CEO. But this isn’t just about titles. It’s about recognizing where you thrive, aligning your role with your strengths, and making bold moves for business growth. Jake and Emmet dive deep into how being an owner gives you the freedom to decide where you belong in the company and what’s best for its future. You don’t have to follow a traditional path—you can build the business and the role that fuels you. ⭐Learn more about DEO and how we help dental entrepreneurs thrive 👉 https://bit.ly/3D9hLtz