DEO's Growth Secrets Podcast for Dental Organizations

Racheal Grant, VP of Dental Sales at Medusind, brings over 20 years of expertise in dental revenue cycle management. She uncovers hidden revenue gaps in dental practices caused by errors in insurance verification and claims processes. Racheal emphasizes the importance of human oversight in conjunction with AI for optimal cash flow. She also discusses the need for auditing and outsourcing to efficiently manage workflows and improve collections, helping practices transition from survival mode to stability.

Jared Duckett, partner at Duckett Ladd, and Caleb Gussner, director of emerging groups, dive into essential financial strategies for dental practice owners. They emphasize the importance of a well-structured financial playbook to avoid surprises and make informed decisions. Learn why managing from your bank balance is risky, the significance of clean financials, and how quarterly reviews can prevent costly mistakes. They also discuss practical tax strategies, owner compensation, and the value of reliable accounting services to enhance business clarity and growth.

Ever look around your practice and think, "How am I supposed to lead this team when I'm still figuring things out myself?" In this episode, host Jordin McEntire sits down with Dr. Tyler Tolbert, owner of Smile Now Dentures and Implants, to unpack the real journey behind growing a dental organization. Tyler shares the moments most owners hide. The tough partnership decisions, the people challenges, the chaos of growth, and the clarity that comes when you stop pretending to know it all and surround yourself with the right leaders who have walked the same path. Ready to join DEO members who have already solved the challenges you are facing today? ✨ Schedule your free Growth Accelerator Call and take the first step toward becoming a DEO member 👉https://deodentalgroup.com/interest/

In this conversation, tech entrepreneur Miles Beckett, CEO and co-founder of Flossy, discusses the challenges dental practices face when key front desk staff leave. He reveals how their AI receptionist, Fiona, can counteract staffing issues, improve patient booking rates, and enhance customer satisfaction. Miles shares insights into the technology behind Fiona, including its voice-first capabilities and multi-channel features. The discussion also touches on the significant impacts of AI on dental practice profitability and how tech solutions can combat rising labor costs.

In this engaging discussion, Mike Huffaker, Chief Revenue Officer at Planet DDS, shares insights on the transformative potential of AI in dentistry. With a successful background in scaling dental technology, he breaks down practical AI use-cases, from streamlining scheduling to enhancing patient experiences. Mike addresses common concerns about ROI and emphasizes the importance of integrating AI without overwhelming your team. He offers actionable starting points for practices aiming to adopt AI effectively while keeping human care at the forefront.

Dr. Geith Kallas, founder and CEO of SmileMakers Dental Center, shares his inspiring journey from burnout to building a thriving multi-location practice. He discusses the importance of creating systems and empowering leaders to achieve clinical excellence. The conversation dives into implementing AI diagnostics for standardized treatment and emphasizes financial stability before scaling. Kallas highlights the value of mentorship and peer learning in fostering team growth, proving that personal transformation is key to professional success.

Dr. Rania Saleh, a dentist-turned-CEO of Oryx Dental Software, shares her journey of identifying gaps in patient care that inspired her to create a cloud-based practice management system. She discusses the innovative seven-minute clinical exam and AI integration that enhances efficiency. Rania emphasizes the importance of staying connected to patient experience while navigating rapid growth and offers insights on how to evaluate practice management software. Her hands-on approach to onboarding and team alignment showcases the transformative power of technology in dentistry.

In a captivating discussion, Shea Davis and Kristy King from Concierge Contact Center dive into the hidden costs of unanswered calls for dental practices. With over a decade in optimizing patient communication, Shea reveals how missed calls can lead to lost revenue and overwhelmed front desks. Kristy shares insights on the benefits of outsourcing, emphasizing improved conversion rates and operational efficiency. They also explore how dental expertise combined with AI can enhance patient care while ensuring a personal touch.

Laura Nelson, VP of AI at Mango Voice and founder of Front Office Rocks, dives into how AI can enhance dental practices rather than replace the team. She reveals the impact of Mango Notes in streamlining paperwork, allowing staff to focus on patient care. Nelson shares how Margot, the AI agent, significantly boosted after-hours patient callbacks from 25% to 50%. The discussion also highlights overcoming resistance to AI, the importance of purposeful productivity, and what the future holds for AI in dental practices.

In this engaging discussion, Richard Del Monte, a seasoned partner advisor at Allworth Financial with over 35 years of experience, shares eye-opening insights for dental practice owners. He argues that traditional financial strategies are outdated and reveals how the 60-40 portfolio approach fails to maximize wealth. Richard delves into alternative investments, including private assets, and discusses the benefits of direct indexing and advanced tax strategies. He warns against common investing pitfalls and emphasizes the importance of finding a holistic financial advisor.