DEO's Growth Secrets Podcast for Dental Organizations

Seth Huish, dentist-entrepreneur scaling vertically integrated implant care across multiple locations. Clark Brinton, operator focused on clinical leadership and multi-location growth. They recount buying failing practices, surviving early chaos, shifting to partner models, using Radical Candor for tough conversations, and leveraging AI and systems to cut costs and accelerate scaling.

Joining the discussion is Ted Wegman, co-founder of Access DSO Solutions, who specializes in creating scalable systems for dental practices. He highlights the pitfalls that often derail growth, like disconnected systems and bottlenecks. Ted shares valuable insights on building effective playbooks before scaling to avoid chaos. He also discusses how proper design can enhance EBITDA and streamline operations. Discover the importance of standardization and the benefits of off-site construction, all aimed at making dental groups more efficient and profitable.

Nina Lewis, the Vice President of Revenue Cycle Management at SupportDDS, brings over 25 years of dental experience to the conversation. She discusses how many dental practices struggle with cash flow due to overlooked revenue cycle issues after patient visits. Nina highlights the misleading nature of aging accounts receivable, shares a real case of payment delays due to EFT changes, and explains how SupportDDS helps practices optimize their collections. She also touches on best practices for integrating virtual RCM teams and the vital role of KPIs in maintaining financial health.

Dr. Kalpesh Patel, a dentist and founder/CEO of Active Dental, reveals the harsh truth about dental practice growth: clinical skills alone won’t scale a business. He shares insights on transitioning from a single practice to multiple locations, emphasizing the importance of leadership and establishing strong systems. Kalpesh discusses the vital role of technology, including AI, in improving operations. He also covers the balance between personal sacrifice and professional growth, urging listeners to focus on the fundamentals to prevent practice stagnation.

Racheal Grant, VP of Dental Sales at Medusind, brings over 20 years of expertise in dental revenue cycle management. She uncovers hidden revenue gaps in dental practices caused by errors in insurance verification and claims processes. Racheal emphasizes the importance of human oversight in conjunction with AI for optimal cash flow. She also discusses the need for auditing and outsourcing to efficiently manage workflows and improve collections, helping practices transition from survival mode to stability.

Jared Duckett, partner at Duckett Ladd, and Caleb Gussner, director of emerging groups, dive into essential financial strategies for dental practice owners. They emphasize the importance of a well-structured financial playbook to avoid surprises and make informed decisions. Learn why managing from your bank balance is risky, the significance of clean financials, and how quarterly reviews can prevent costly mistakes. They also discuss practical tax strategies, owner compensation, and the value of reliable accounting services to enhance business clarity and growth.

Ever look around your practice and think, "How am I supposed to lead this team when I'm still figuring things out myself?" In this episode, host Jordin McEntire sits down with Dr. Tyler Tolbert, owner of Smile Now Dentures and Implants, to unpack the real journey behind growing a dental organization. Tyler shares the moments most owners hide. The tough partnership decisions, the people challenges, the chaos of growth, and the clarity that comes when you stop pretending to know it all and surround yourself with the right leaders who have walked the same path. Ready to join DEO members who have already solved the challenges you are facing today? ✨ Schedule your free Growth Accelerator Call and take the first step toward becoming a DEO member 👉https://deodentalgroup.com/interest/

In this conversation, tech entrepreneur Miles Beckett, CEO and co-founder of Flossy, discusses the challenges dental practices face when key front desk staff leave. He reveals how their AI receptionist, Fiona, can counteract staffing issues, improve patient booking rates, and enhance customer satisfaction. Miles shares insights into the technology behind Fiona, including its voice-first capabilities and multi-channel features. The discussion also touches on the significant impacts of AI on dental practice profitability and how tech solutions can combat rising labor costs.

In this engaging discussion, Mike Huffaker, Chief Revenue Officer at Planet DDS, shares insights on the transformative potential of AI in dentistry. With a successful background in scaling dental technology, he breaks down practical AI use-cases, from streamlining scheduling to enhancing patient experiences. Mike addresses common concerns about ROI and emphasizes the importance of integrating AI without overwhelming your team. He offers actionable starting points for practices aiming to adopt AI effectively while keeping human care at the forefront.

Dr. Geith Kallas, founder and CEO of SmileMakers Dental Center, shares his inspiring journey from burnout to building a thriving multi-location practice. He discusses the importance of creating systems and empowering leaders to achieve clinical excellence. The conversation dives into implementing AI diagnostics for standardized treatment and emphasizes financial stability before scaling. Kallas highlights the value of mentorship and peer learning in fostering team growth, proving that personal transformation is key to professional success.