DEO's Growth Secrets Podcast for Dental Organizations

Ever look around your practice and think, "How am I supposed to lead this team when I'm still figuring things out myself?" In this episode, host Jordin McEntire sits down with Dr. Tyler Tolbert, owner of Smile Now Dentures and Implants, to unpack the real journey behind growing a dental organization. Tyler shares the moments most owners hide. The tough partnership decisions, the people challenges, the chaos of growth, and the clarity that comes when you stop pretending to know it all and surround yourself with the right leaders who have walked the same path. Ready to join DEO members who have already solved the challenges you are facing today? ✨ Schedule your free Growth Accelerator Call and take the first step toward becoming a DEO member 👉https://deodentalgroup.com/interest/

In this conversation, tech entrepreneur Miles Beckett, CEO and co-founder of Flossy, discusses the challenges dental practices face when key front desk staff leave. He reveals how their AI receptionist, Fiona, can counteract staffing issues, improve patient booking rates, and enhance customer satisfaction. Miles shares insights into the technology behind Fiona, including its voice-first capabilities and multi-channel features. The discussion also touches on the significant impacts of AI on dental practice profitability and how tech solutions can combat rising labor costs.

In this engaging discussion, Mike Huffaker, Chief Revenue Officer at Planet DDS, shares insights on the transformative potential of AI in dentistry. With a successful background in scaling dental technology, he breaks down practical AI use-cases, from streamlining scheduling to enhancing patient experiences. Mike addresses common concerns about ROI and emphasizes the importance of integrating AI without overwhelming your team. He offers actionable starting points for practices aiming to adopt AI effectively while keeping human care at the forefront.

Dr. Geith Kallas, founder and CEO of SmileMakers Dental Center, shares his inspiring journey from burnout to building a thriving multi-location practice. He discusses the importance of creating systems and empowering leaders to achieve clinical excellence. The conversation dives into implementing AI diagnostics for standardized treatment and emphasizes financial stability before scaling. Kallas highlights the value of mentorship and peer learning in fostering team growth, proving that personal transformation is key to professional success.

Dr. Rania Saleh, a dentist-turned-CEO of Oryx Dental Software, shares her journey of identifying gaps in patient care that inspired her to create a cloud-based practice management system. She discusses the innovative seven-minute clinical exam and AI integration that enhances efficiency. Rania emphasizes the importance of staying connected to patient experience while navigating rapid growth and offers insights on how to evaluate practice management software. Her hands-on approach to onboarding and team alignment showcases the transformative power of technology in dentistry.

In a captivating discussion, Shea Davis and Kristy King from Concierge Contact Center dive into the hidden costs of unanswered calls for dental practices. With over a decade in optimizing patient communication, Shea reveals how missed calls can lead to lost revenue and overwhelmed front desks. Kristy shares insights on the benefits of outsourcing, emphasizing improved conversion rates and operational efficiency. They also explore how dental expertise combined with AI can enhance patient care while ensuring a personal touch.

Laura Nelson, VP of AI at Mango Voice and founder of Front Office Rocks, dives into how AI can enhance dental practices rather than replace the team. She reveals the impact of Mango Notes in streamlining paperwork, allowing staff to focus on patient care. Nelson shares how Margot, the AI agent, significantly boosted after-hours patient callbacks from 25% to 50%. The discussion also highlights overcoming resistance to AI, the importance of purposeful productivity, and what the future holds for AI in dental practices.

In this engaging discussion, Richard Del Monte, a seasoned partner advisor at Allworth Financial with over 35 years of experience, shares eye-opening insights for dental practice owners. He argues that traditional financial strategies are outdated and reveals how the 60-40 portfolio approach fails to maximize wealth. Richard delves into alternative investments, including private assets, and discusses the benefits of direct indexing and advanced tax strategies. He warns against common investing pitfalls and emphasizes the importance of finding a holistic financial advisor.

Dr. Laxmi Reddy and Dr. Vaibhav Rai, co-owners of Smile Loft Dental, share their journey from one to ten dental practices. They delve into the importance of fostering company culture and adapting leadership as a team grows. The duo highlights the pitfalls of promoting loyalty over skill and the need for specialized training in leadership. They also discuss the role of AI in enhancing diagnostics and patient engagement, emphasizing that human change management is essential for successful technology adoption.

What if one tweak in treatment consultations increased case acceptance 30%? In this episode, Kendall sits down with Patrick Johnson, Head of Customer Experience at Rilla, to unpack the hidden moments that decide whether patients say yes to treatment. Patrick shares how one dental group saw treatment acceptance increase 48% in just three months, why many treatment coordinators don't ask for the close, and how AI coaching exposes patterns like doctors downselling or coordinators doing 75% of the talking. Think of it as game tape for your dental team—every conversation gets sharper, and more patients commit to treatment. 🎙️ Learn more about Rilla at Rilla.com 📄 Want proof it works? Download Rilla's one-pager to see partner results, case acceptance gains, and the ROI numbers behind their AI tool 👉https://bit.ly/46A5n01 💡 Running your practice shouldn't feel like survival mode. Join DEO's Growth Secrets Newsletter, the daily email with real tips on growth and profitability. 👉 Subscribe Now: https://deodentalgroup.com/newsletter/