The Alldus Podcast - AI in Action

Today's guest is Amarjeet Pal, ServiceNow Platform Architect at Advania UK. Advania empowers people to create sustainable value with the clever use of technology. As one of Microsoft’s leading partners in the UK - specialising in Azure, Security, Dynamics 365 and Microsoft 365 - Advania have become a specialist at helping customers get the most out of their investment. Their deep expertise has led to a long track record of success delivering transformational IT services and solutions for their customers.With over nine years of experience in ServiceNow, Amarjeet has successfully delivered enhanced solutions for various ITSM products. In his current role, he designs, implements and customizes Service Management solutions for large and complex infrastructures. He leverages his domain separation expertise to ensure security, scalability and efficiency for multiple clients and environments. Amarjeet was recognized as a ServiceNow Community Rising Star in 2023 and 2024 for his contributions to the ServiceNow community.In the episode, Amarjeet talks about:His journey to becoming a ServiceNow community trailblazer,How his inspiring podcast connect experts' stories with newcomers,Podcasting reveals trends, expert insights and future opportunities,Live streaming to simplify podcasting for a busy schedule,ServiceNow AI, Delta exams and future learning trends,Why podcasts in audio format are convenient and accessible

Today's guest is Chester Leung, Co-Founder and Head of AI Platform at Opaque Systems. Founded in 2021, Opaque is the confidential AI platform unlocking sensitive data to securely accelerate AI into production. Created by world-renowned researchers at the Berkeley RISELab, Opaque’s user-friendly platform empowers organizations to run cloud-scale, general purpose AI workloads on encrypted data. Opaque Systems supports a world where the accelerated adoption of AI transforms businesses and organizations, unlocking the immense value of their sensitive data without sacrificing privacy or sovereignty. Opaque empowers organizations and people to harness AI confidently and securely, driving human progress while maintaining absolute data privacy and sovereignty. In this episode, Chester talks about: How Opaque started from Berkeley research on secure collaborative learning, Opaque’s focus on accelerating AI adoption by solving data privacy challenges, Using confidential computing to ensure private, secure AI applications, The team’s focus on distributed systems, security and machine learning, Opaque’s dedication to enhancing data governance and supporting agentic AI, Empowering enterprises to leverage data through collaboration with Opaque

Today's guest is Jonathan Alboum, Federal CTO & Principal Digital Strategist at ServiceNow. Founded in 2003, ServiceNow makes the world work better for everyone. The company's cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster and better ways to make work flow. Their aim is to allow employees and customers to be more connected, more innovative and more agile, therefore creating the future we imagine. Jonathan is a trusted technology thought leader, advisor to executives and mentor. As the Principal Digital Strategist for the Federal Government at ServiceNow, Jonathan works with federal agencies to deliver digital workflows that create great experiences and unlock productivity. Previously, he was the Public Sector CTO for Veritas Technologies, where he helped government, healthcare and education organizations manage, secure and identify business value from data on premises or in multi-cloud environments. In the episode, Jonathan talks about: His journey as Tech leader with extensive federal government experience, How ServiceNow streamlines complex government workflows for better service, Integrating tailored Generative AI for enhanced workflow, Providing secure, AI-enhanced platforms for federal agencies, How ServiceNow enhances government service delivery with AI-powered workflows, Building trust with reliable, secure and AI-enhanced services

Today's guest is Jason Truppi, Co-Founder at ForceMetrics. Founded in 2020, ForceMetrics is the only proactive decision-assist platform for first responders, delivering real-time, actionable insights that enhance officer safety and improve community outcomes. It is their goal to make responders safer and more effective by transforming outdated public safety data processes by leveraging their AI-powered decision-assist platform, enabling public safety agencies to increase operational efficiency and better serve their communities. Jason is a technologist and entrepreneur with over two decades of experience at the intersection of public safety, cybersecurity and engineering. As a former FBI Cyber Special Agent, he investigated some of the largest national security and criminal cyber intrusion cases, gaining deep insight into the challenges facing modern public safety agencies. Now as the co-founder of ForceMetrics, Jason leverages his expertise in machine learning, data analytics and software engineering to deliver scalable, data-driven solutions. In this episode, Jason talks about: His journey from Cybersecurity expert to improving public safety with ForceMetrics, Their decision platform synthesizing public safety data for real-time insights, Empowering officers with contextual, actionable data insights, How AI in public safety evolved from transcription to summarization, Advancing public safety with efficient and cautious AI applications, An insight into their motivated, mission-driven team, How staff shortages push automation and workflow efficiency in public safety, Unlocking sensitive data for transformative public safety impact

Today's guest is Philip Taphouse, ServiceNow VP and Centre of Excellence Head at NTT Data Business Solutions. Founded in 1989, NTT DATA Business Solutions drive innovation. From advisory and implementation, to managed services and beyond, they continuously improve SAP solutions and technology to make them work for companies, and for their people. ​​​​​​​With operations in more than 30 countries, the company has enabled thousands of companies become more efficient and effective during the last three decades. Philip exemplifies leadership and expertise in ServiceNow, driving the evolution of service operations and AIOps with unmatched proficiency. In his current role, which was assumed following Sapphire's strategic acquisition in 2023, Phil's vision and execution have set new benchmarks in the industry. With an illustrious career spanning over 17 years across diverse sectors, Phil's ability to deliver impactful results is unparalleled. He is a visionary, consistently staying ahead of industry curves and initiating change with his forward-thinking ideas. In the episode, Philip talks about: His 17 years in ServiceNow, specializing in ITOM and AI-driven operations, Implementing AIOps, preventing system failures and achieving major success, How his acquisition led to growth, cultural shift and sustainable practices, Working with British Airways to stabilize digital transactions and user journey, How AIOps uses AI to manage operations, improving efficiency and context, Advice to specialize in IT, become an expert and make impact

Today's guests are Ali Sarilgan, CEO & Ozge Islegen-Wojdyla, CTO at EcoTrove. Founded in 2023, EcoTrove’s mission is to use technology to build a cheaper, greener and predictable energy ecosystem. They register as your automated energy agent to replace your utility bills with lower-cost, greener, fixed-price payment plans. Backed by leading Silicon Valley investors, EcoTrove are saving each customer an average of 7% off their power bills and 32% off their carbon emissions. CEO and Co-Founder Ali previously led corporate strategy for consumer technology companies and clean technology providers, and advised energy utilities. He also graduated with MS and BS from Stanford. CTO and Co-Founder Ozge is a former Assistant Professor at Northwestern and Stanford PhD focused on energy markets. She previously led statistical interventions and testing as Senior Data Scientist at Instacart. In this episode, Ali and Ozge talks about: Their career journey and passion to create AI for cleaner energy, Their AI-driven energy agent offering cheaper, greener utility solutions, How AI forecasts energy needs and optimizes usage for savings, Becoming an AI-powered energy advisor by optimizing utility relationships and efficiency, Expanding the team to enhance platform and marketing efforts, Seeking passionate candidates for greener energy solutions, Prioritizing carbon reduction, expanding markets and growing their team

Today's guest is Paul Turley, Senior Director | Ireland Enterprise Sales at ServiceNow. Paul is an experienced sales leader who has led the ServiceNow Enterprise business in Ireland since September 2021. Paul is a passionate believer in using the power of technology to transform organisations for the better by offering consumer grade employee experiences, world class customer service and enabling lower operational costs. With over 20 years of experience in the software industry, Paul has worked with many of the largest organisations in Ireland and internationally. He loves creating and working in high performing teams who drive each other to deliver outcomes for our customers and partners and developing long lasting relationships that are based on trust, mutual value and always striving to deliver what you say. In the episode, Paul talks about: His career journey to tech leader and ServiceNow professional, Being inspired by global ambition and innovative leadership, How ServiceNow streamlines workflows, bridging siloed systems for efficiency, Streamlining onboarding to enhance efficiency, employee experience and loyalty, Using Generative AI to simplify workflows, boost efficiency and deliver value quickly, How ServiceNow Dublin grew rapidly, focusing on innovation and efficiency, Why ServiceNow’s growth requires curiosity, speed and customer-driven innovation

Today's guest is James Milin, Co-Founder and Chief Executive Officer at Workhelix. Founded in 2021, the Workhelix platform gives executives the insights and information they need to harness the most powerful technology of the 21st century. Their software creates an interactive, dynamic roadmap tailored to your organization. The Workhelix product answers your key questions and helps you make confident decisions on Generative AI. James brings experience and DNA from top technology firms, including Google and Amazon. He previously co-founded a venture-funded AI platform business in the San Francisco Bay Area and was a founding member of the AWS Private Equity sales team. James has spearheaded digital transformations and cloud migrations for hundreds of mid-market and enterprise customers. In this episode, James talks about: His journey from social work into the tech world, Transforming enterprises with generative AI task-based solutions, Empowering businesses with AI insights and impact measurement, Helping organizations uncover AI opportunities with data-driven insights, Having a culture built on science, ownership, speed and openness, Expanding their team to meet growing customer demand, Shaping generative AI's societal impact with top corporations

Today's guest is ServiceNow: Michael Thunberg, Managing Director Nordics at Plat4mation in Sweden. Founded in 2013, Plat4mation are a global IT consultancy company that makes work flow with ServiceNow. It is their goal is to boost workforce productivity and happiness by implementing solutions that provide great experiences and ensure work flows intelligently across and between organizations. Furthermore, they future-proof their solutions by enabling customers to continually measure and improve performance. During his career, Michael has developed businesses to work as efficiently and lean as possible leveraging possibilities using IT as an enabler and leveraging the true potential of the companies data using the latest technologies, such as ServiceNow and advanced/predictive analytics. His industry experience includes helping large global corporations, public agencies as well as medium sized companies in different segments such as public sector, logistics and transportation, media, energy and more. In the episode, Michael talks about: His nearly 30 years in tech, leading ServiceNow growth in Nordics, Choosing Plat4mation for customer value, innovation and global growth, Focusing on growth in Sweden & Finland, and team expansion, Excelling in HRSD, AI, ERP, manufacturing and platform health, Helping customers maximize ServiceNow value, improving efficiency and satisfaction

Today's guest is Sumayah Rahman, Director of Data Science – Machine Learning and Infrastructure at Cedar. Founded in 2016, Cedar came to their co-founder after a nightmarish personal journey through the healthcare system led to confusion, frustration and disappointment. One thing was clear: The system needed to change. Because when the patient experience is convenient and clear, it leads to significantly better outcomes for providers, payers and the people they serve. Cedar’s mission is to make healthcare more affordable and accessible through their consumer-friendly platform. Sumayah leads the Machine Learning and Data Infrastructure at Cedar, where they build data infrastructure and tooling that transforms and organizes data in a way that enables insights and data products. Furthermore, they work to improve the Cedar Suite by developing and deploying data-powered features that utilize machine learning and rules-based algorithms. Their ultimate goal is to create the best healthcare financial engagement platform - that’s powered by data science, smart product design and personalization - to help make healthcare more affordable and accessible for all. In this episode, Sumayah talks about: Her diverse background in health, FinTech, data science & behavioral economics, Leading AI/ML initiatives to improve patient financial experiences at Cedar, Growing ML efforts at Cedar to drive product and strategy, Her career journey from Apple to Cedar, blending tech and strategy, Cedar’s bold, collaborative innovation with actionable teamwork, Introducing AI-driven Cedar Support to enhance healthcare billing efficiency, Hiring ML and AI experts with structured problem-solving, Valuing impactful, patient-focused work guided by AI principles