ServiceNow Series E192: James Burson, Senior Director - ServiceNow Practice Lead at Jade Global

Today's guest is James Burson, Senior Director - ServiceNow Practice Lead at Jade Global. Founded in 2003, Jade Global has been the growth guiding star for hundreds of mid-size to large enterprises in North America. They have enabled 21st-century visionaries with contemporary technology services that help them scale their businesses and create delightful human experiences through speed, efficiency and cost optimization.

James is a savvy technical services management professional with experience in operations, software implementation, systems architecture & implementation, project management, strategy and business management experience within technology-driven industries. He is highly-skilled in combining technology, leadership, and management practices to increase customer satisfaction, quality and productivity.

In the episode, James talks about:

His experience from IT veteran, ServiceNow expert, consultant & asset management leader,

Jade Global as a trusted integrator and growth in ServiceNow,

Reshaping Jade’s ServiceNow practice, driving growth & customer solutions,

ServiceNow’s industry focus, Generative AI use cases and innovation,

How Jade excels with culture, growth and experienced consultants,

Their welcoming culture, focused growth and customer-centric opportunities