Banking Transformed with Jim Marous

Charley Ma, Co-Founder at Exponent Founders Capital, and Colton Pond, CMO at LoanPro, delve into the evolution of lending. They discuss how financial institutions must embrace innovation and collaboration to stay competitive. AI's role in revolutionizing lending practices is explored, along with successful strategies from companies leveraging technology. The conversation highlights the importance of real-time data, consumer trust, and understanding existing workflows, emphasizing the need for lenders to adapt to market insights for effective growth.

As the banking industry evolves, modern technology may make all the headlines, but leaders must embrace change, challenge conventional thinking, and proactively seek new growth and innovation opportunities.In today's episode of Banking Transformed, we are honored to have Faisal Hoque, best-selling author and winner of the Deloitte Technology Fast 50™ designation. He discusses how influential leaders understand the importance of continuous learning and development for themselves and their employees to stay ahead of the curve and build the skills necessary to thrive in an ever-changing environment.

In this episode of Banking Transformed, recorded at MeridianLink LIVE!, we sit down with David Park, Vice President and Director of Loan Operations at Franklin Mint Federal Credit Union. David shares insights into using innovative credit and data management approaches to enhance member relationships and financial wellness.David also discusses how a unique personal line of credit product can support financial security while stemming potential attrition and the importance of understanding the member lifecycle.Finally, the discussion underscores the importance of organizational culture in driving credit innovation.

The evolution of digital banking has transformed from assisting with basic transactions to providing integrated platforms that provide seamless DIY experiences across devices. This evolution has been driven by advancements in technology, changing consumer expectations, and the entry of fintech and big tech competitors.Today, banks are increasingly focused on user experience, personalization, and real-time functionality, while also enhancing security measures to build digital trust.In this episode of Banking Transformed, we are joined by Siva Narendra, the CEO of Tyfone. Siva discusses how consumers are driving the advancement of digital banking using experiences outside banking to drive expectations and innovation.This episode of Banking Transformed Solutions is sponsored by TyfoneTyfone is the creator of nFinia®, a dramastically better retail/commercial digital banking platform for community financial institutions, as well as several platform-agnostic, revenue-generating digital business solutions. Our highly configurable platform and broad ecosystem of third-party partners ensure our entire suite is scalable and extensible to meet the needs of any FI.https://tyfone.com/

As competition in the credit and lending space intensifies, financial institutions are seeking ways to differentiate themselves through personalization and unique product offerings. In this special mini-series on the future of lending, sponsored by LoanPro, we are joined by Jonas Ng, Chief Operating Officer of Laurel Road and Colton Pond, Chief Marketing Officer at LoanPro.They share insights on how Laurel Road has grown serving medical professionals and other key segments and how LoanPro supports innovative lending solutions after loans are booked. They also discuss the power of personalization in driving customer acquisition, cross-sales and loyalty.Finally, Jonas and Colton share their thoughts on the three key areas for differentiation in credit and lending: interest rates and terms, product offerings, and the servicing experience. They emphasize the critical role of modernized infrastructure to enable the creation of unique and personalized products.This episode of Banking Transformed Solutions is sponsored by LoanProLoanPro is the leading modern lending and credit platform enabling lenders to innovate quicker, driving growth while optimizing efficiency. Over 600 lenders use LoanPro to enhance their borrower, agent, and back-office experiences. LoanPro’s mission of providing the platform to innovate the future of finance is enabled through its composable architecture, allowing lenders to enhance their origination, servicing, collections, and payments, all supported by a modern lending core.https://www.loanpro.io/

In this episode of Banking Transformed, we sit down with John Hope Bryant, the visionary behind Operation HOPE, Inc. John shares his journey from founding the organization in the aftermath of the 1992 Rodney King riots to becoming a leading advocate for financial literacy and economic empowerment. We delve into his latest book, Financial Literacy for All, and explore the critical role of financial education in building a new American middle class. John discusses the challenges and successes of promoting financial dignity, his influence on federal financial policies, and the future of financial literacy in a digital age. This conversation is a deep dive into the transformative power of financial knowledge and the ongoing fight for economic equality.

Personalizing experiences across the entire customer lifecycle has emerged as a critical strategy for engaging customers and driving growth in banking. However, unlike retailers who focus on maximizing immediate transactions, financial institutions face unique challenges in leveraging personalization to build long-term, profitable relationships.We are excited to have Olly Downs, Chief Technology and AI Officer at Curinos on the Banking Transformed podcast, join us on the Banking Transformed podcast. Olly will discuss the importance of personalizing experiences and engagement in banking, and what marketing executives must do now to prepare for a future of hyper-personalization.Olly also discusses the impact of AI and machine learning on customer engagement and the challenges banks face in implementing personalization strategies at scale.This episode of Banking Transformed Solutions is sponsored by CurinosAmplero Personalization Optimizer is the only personalization solution built exclusively for Financial Institutions. It’s tuned for critical financial use cases and workflows – including onboarding, cross-selling and deposit growth. Where other personalization tools have limited testing capabilities—think A/B testing where you pit just one variable against another—Amplero dynamically and continuously fine-tunes the experience to deliver the best option among an entire universe of options, every time. Curinos recently announced expanded creative management workflow capabilities for Amplero incorporating generative AI, allowing marketers to rapidly create fresh, engaging content tailored to each client's individual needs that is relevant throughout the entire customer lifecycle.

As banks and credit unions continue to navigate the rapidly evolving landscape of digital transformation, developing a skilled and adaptable workforce has become more critical than ever. We are thrilled to have Pierre Naude, CEO of nCino, joining us on the Banking Transformed podcast to discuss the opportunities and challenges of hiring and upskilling key employees for a digital future.Pierre shares nCino's approach to talent acquisition, training, and development, highlighting the importance of continuous learning and adaptability. He also discusses the challenges banks face in attracting and retaining top talent in a competitive market and offers strategies for overcoming these obstacles.This episode of Banking Transformed Solutions is sponsored by nCinonCino is the worldwide leader in cloud banking. Through its single software-as-a-service platform, nCino helps financial institutions serving corporate and commercial, small business, consumer, and mortgage customers modernize and more effectively onboard clients, make loans, manage the loan lifecycle, and open accounts. Transforming how financial institutions operate through innovation, reputation and speed, nCino is partnered with more than 1,800 financial services providers globally.Visit https://www.ncino.com/ for more information.

Brianna Elsass, Head of US Digital Servicing and Technology at BMO Financial Group, discusses BMO's digital transformation journey, breaking down silos, empowering agile teams, and fostering a customer-centric culture. Lessons learned include the impact of communication on positive customer and employee experiences.

In this special episode of Banking Transformed, recorded at MeridianLink LIVE, we sat down with Lynn Yznaga, SVP from Broadway Bank in San Antonio, Texas.The conversation covers the importance of digital growth and meeting customers where they are, to the delicate balance of risk sensitivity and streamlined processes.She also discusses the challenges and successes of implementing a new loan operating system and the potential impact of AI on the future of mortgage lending. Finally, she offers listeners valuable insights into how community banks can navigate the complexities of digital transformation in the lending space in the future.This episode of Banking Transformed Solutions is sponsored by MeridianLinkMeridianLink® (NYSE: MLNK) powers digital lending and account opening for financial institutions and provides data verification solutions for consumer reporting agencies. MeridianLink’s scalable, cloud-based platforms help customers build deeper relationships with consumers through data-driven, personalized experiences across the entire lending life cycle.MeridianLink enables customers to accelerate revenue growth, reduce risk, and exceed consumer expectations through seamless digital experiences. Its partner marketplace supports hundreds of integrations for tailored innovation. For more than 20 years, MeridianLink has prioritized the democratization of lending for consumers, businesses, and communities. Learn more at meridianlink.com.