Banking Transformed with Jim Marous

Jan Bellens, a leader in EY's Global Banking Practice, shares insights on the rapid transformation within the banking sector. He highlights how traditional banks must navigate the rise of digital-first solutions and embedded finance while contending with fintech competition. The discussion unveils the potential of digital currencies and emphasizes the importance of operational resilience as a new competitive edge. Bellens also offers guidance on preparing for economic uncertainties and the need for agility in governance and decision-making.

Ty Griffin, Senior Head of UX/UI at Alkami, shares insights on revolutionizing mobile banking experiences, highlighting a user-centric design approach. He emphasizes that truly understanding user needs is crucial for success in digital banking. The conversation dives into the balance between innovation and security while navigating digital transformation. Griffin also discusses how leveraging user insights and AI can enhance customer engagement, making financial institutions more adaptable to evolving consumer expectations.

Brett King, a renowned futurist and bestselling author, and Ron Shevlin, Chief Research Officer at Cornerstone Advisors, delve into the evolution of banking amidst fierce fintech competition. They discuss how Banking-as-a-Service and embedded finance are changing consumer relationships with banks. The duo emphasizes the necessity for traditional institutions to innovate and embrace AI to stay relevant. They also explore the importance of cultural shifts in banking and the emerging trust dynamics affecting global financial systems. Insightful predictions for the future of finance abound!

Competing as a $1 billion financial institution puts pressure on operational efficiency and technology investment. However, modest size also presents opportunities. These institutions are typically large enough to invest in necessary technology while remaining agile enough to adapt quickly to local market needs and maintain close community ties.On the Banking Transformed podcast, Brian McEvoy, Chief Retail Banking Officer at Webster Five Savings Bank, joins us. With extensive experience at national banks and community institutions, Brian brings unique insights into building successful community banking organizations in today's digital age.Our discussion explores how smaller banks can compete effectively while maintaining their community-focused mission.

Welcome to the second part of our episode, where we turn the tables in celebration of our 5th anniversary at Banking Transformed, I'm honored to be interviewed my senior producer, Leah Haslage, from Evergreen Podcasts. In this two-part episode, we discuss the journey of the Banking Transformed podcast, the evolution of the banking industry, and insights into the future of financial services. We explore how the podcast has chronicled the remarkable transformation of banking during one of the most disruptive periods in financial services history.In this and the previous episode, we discuss the major trends shaping the industry, memorable guest insights, and my predictions for the future. Both episodes offer a unique perspective on how digital disruption has transformed banking and provide valuable insights into the challenges and opportunities that lie ahead.

Leah Haslage, Senior Producer at Evergreen Podcasts, teams up with Jim Marous to celebrate five years of transformative insights in banking. They explore the podcast's journey, focusing on how digital disruption has reshaped the industry. Key topics include the rapid adaptation during the pandemic, the importance of diverse voices in banking, and the ongoing digital transformation. They also discuss AI's growing role in customer engagement and the surprising return of physical branches, shedding light on how the future of finance is evolving.

AI and generative AI are set to revolutionize the financial services industry. But how are banks leveraging these powerful tools, and what challenges do they face? In this episode of Banking Transformed, Monica Hovsepian and John Radko from OpenText will share their insights on the current state of AI in banking, its potential to transform customer experiences, and strategies for fast and seamless deployment.Drawing from the latest Digital Banking Report, they explore the current adoption levels of AI in banking, the challenges institutions face in implementation, and strategies for bridging the AI readiness gap.Download the Digital Banking Report, State of AI in Banking here.This episode of Banking Transformed Solutions is sponsored by OpenTextOpenText™ is the leading Information Management software and services company in the world. We help organizations solve complex global problems with a comprehensive suite of Business Clouds, Business AI, and Business Technology. OpenText™ serves 19 of the top 20 Financial Services institutions globally. Unleash the power of AI and analytics to become a leading digital bank. For more information about OpenText (NASDAQ/TSX: OTEX) click here: Operational excellence in Banking | OpenText

Malcolm deMayo, Global VP at NVIDIA, discusses AI's transformative impact on financial services. With 91% of institutions exploring AI, he reveals why 75% think their capabilities are leading the industry. The conversation covers AI's role in risk management and operational efficiency, plus challenges like data privacy and talent acquisition. DeMayo emphasizes the importance of partnerships in AI development and how generative AI enhances customer experiences, making banking more efficient and trustworthy.

In this episode of Banking Transformed, we're joined by Brian Solis, Head of Global Innovation at ServiceNow and author of the newly released book 'MindShift.'We explore the critical insights from Brian's latest work, which offers a roadmap for corporate executives navigating the complexities of leadership and innovation in an era of unprecedented change. We'll discuss how leaders can find clarity amidst uncertainty, harness the power of AI while maintaining a human touch, and leverage customer experience as a competitive advantage.From redefining leadership in the digital age to embracing disruption as an opportunity for growth, Brian's 'MindShift' provides a fresh perspective on thriving in today's rapidly evolving business landscape.

In this episode of Banking Transformed, I sit down with Robert Watts, VP of Consumer Credit at D.L. Evans Bank, a $3 billion community bank serving Southern Idaho and Northern Utah. We discuss how the bank is embracing the power of instant loan decisioning, balancing risk, compliance, and customer needs.Watts highlights the bank's extraordinary growth, transitioning from processing 100-200 loan applications annually to around 300 monthly applications, mainly due to rethinking internal processes and collaborating with innovative partners.Watts also advises other financial institutions embarking on digital transformation, recommending a step-by-step approach, embracing change, and avoiding the temptation to implement all changes simultaneously.This episode of Banking Transformed Solutions is sponsored by MeridianLinkMeridianLink® (NYSE: MLNK) powers digital lending and account opening for financial institutions and provides data verification solutions for consumer reporting agencies. MeridianLink’s scalable, cloud-based platforms help customers build deeper relationships with consumers through data-driven, personalized experiences across the entire lending life cycle.MeridianLink enables customers to accelerate revenue growth, reduce risk, and exceed consumer expectations through seamless digital experiences. Its partner marketplace supports hundreds of integrations for tailored innovation. For more than 20 years, MeridianLink has prioritized the democratization of lending for consumers, businesses, and communities. Learn more at meridianlink.com.