

From the Yellow Chair
Lemon Seed
Home Service Industry marketing and branding gurus, Crystal Williams and Emily Fleniken speak the language of contractors by talking condensers, co-op dollars, service agreements, and equipment warranties, but also the language of entrepreneurs by talking ROI, creative strategy, trending tactics, employee retention, and community engagement. You’ll be entertained by the comical banter, but informed by the holistic approach to marketing and branding. On the daily, you’ll find this dynamic duo working the grind at Lemon Seed Marketing, but this podcast is an outlet for us to share their experiences with the masses, From the Yellow Chair.
Episodes
Mentioned books

Mar 29, 2022 • 39min
Get Real Honest With Your Marketing Strategy
Send us a textThis week Crystal is flying solo in the lemonade stand. In this week’s episode, we talk about what a comprehensive marketing company could be for contractors. Marketing is a game. A game of strategy, flexibility, and measurability. We MUST get out of our own way. We must know where to focus, where to obsess and where to be more lax. We must run the company. We need to stop letting the prisoners run the prison. Guide your team, lead your team and hold them accountable. Trust professionals. Trust the process. Trust yourself. If you enjoyed this chat From the Yellow Chair, consider joining our newsletter, "Let's Sip Some Lemonade," where you can receive exclusive interviews, our bank of helpful downloadables, and updates on upcoming content. Please consider following and drop a review below if you enjoyed this episode. Be sure to check out our social media pages on Facebook and Instagram. From the Yellow Chair is powered by Lemon Seed, a marketing strategy and branding company for the trades. Lemon Seed specializes in rebrands, creating unique, comprehensive, organized marketing plans, social media, and graphic design. Learn more at www.LemonSeedMarketing.com Interested in being a guest on our show? Fill out this form! We'll see you next time, Lemon Heads!

Mar 22, 2022 • 37min
How To Keep My Team Informed About Our Marketing
Send us a textThe worst feeling is when you feel that you have done all this work with your offers, your website, and your social media… but your team still doesn’t know what is happening. This is our biggest task to tackle with new clients is making sure that what we are working on is communicated to the in-office team. In this episode, our hosts give you the 4-1-1 on how to give your team the 4-1-1. We touch on these quick topics:What does “Informed” Mean?Interoffice/interteam channels like SlackEmployee Portals/ mini websitesMonthly emails detailing events/promotions/ etcFacebook Groups for the team and one for spousesWe talk a lot about the service industry but this topic is incredibly important to implement in any business. For example, you have a sale going on for ½ off sweaters but your team wasn’t informed… a customer will be quick to call them out on that.If you enjoyed this chat From the Yellow Chair, please rate, review, and subscribe from wherever you’re listening. We’d love to hear from you; what are you liking, what are you loving? What do you want more of?If you enjoyed this chat From the Yellow Chair, consider joining our newsletter, "Let's Sip Some Lemonade," where you can receive exclusive interviews, our bank of helpful downloadables, and updates on upcoming content. Please consider following and drop a review below if you enjoyed this episode. Be sure to check out our social media pages on Facebook and Instagram. From the Yellow Chair is powered by Lemon Seed, a marketing strategy and branding company for the trades. Lemon Seed specializes in rebrands, creating unique, comprehensive, organized marketing plans, social media, and graphic design. Learn more at www.LemonSeedMarketing.com Interested in being a guest on our show? Fill out this form! We'll see you next time, Lemon Heads!

Mar 15, 2022 • 53min
How Pink became our Favorite Color, a story of Branding and Boldness
Send us a text“The pink van techs do the job best!” That’s right. Pink van techs are what this episode is all about. Here at Lemon Seed, we have loved working with our clients to transform their business in all aspects. Above & Beyond Service Company is one of our Oklahoma clients. Jason Brady and Chelsea Myers join our hosts in the Lemonade Stand to chat about all things branding and… pink! Jason explains to our listeners how changing his brand to be bold and innovative really transformed everything about his business. Here are the top points in this episode:What Happened? What caused the light bulb to go off about “I need to rebrand”? Why Pink? How did we get here?Selling ourselves FIRST (before the team) Affording to RebrandOne piece of advice to another contractor about just making the jump to rebrand.If you enjoyed this chat From the Yellow Chair, please rate, review, and subscribe from wherever you’re listening. We’d love to hear from you; what are you liking, what are you loving? What do you want more of?If you enjoyed this chat From the Yellow Chair, consider joining our newsletter, "Let's Sip Some Lemonade," where you can receive exclusive interviews, our bank of helpful downloadables, and updates on upcoming content. Please consider following and drop a review below if you enjoyed this episode. Be sure to check out our social media pages on Facebook and Instagram. From the Yellow Chair is powered by Lemon Seed, a marketing strategy and branding company for the trades. Lemon Seed specializes in rebrands, creating unique, comprehensive, organized marketing plans, social media, and graphic design. Learn more at www.LemonSeedMarketing.com Interested in being a guest on our show? Fill out this form! We'll see you next time, Lemon Heads!

Mar 8, 2022 • 54min
Stay Out of the Weeds with your Marketing
Send us a textThis week.. we are going to talk about how we should approach marketing from an owner’s standpoint! Just like everything when you run a company, how the team reacts to things starts with the leadership team. That is the same with marketing. If your leadership does not value it, neither will your team.Trey McWilliams, owner of McWilliams and Son Heating, Cooling, and Plumbing gives our listeners raw and real advice from an owner’s standpoint. Trey will discuss:How should we perceive marketing as an owner? How do we calculate marketing spend? What are key factors we should focus on to get our operations ready for marketing? If you enjoyed this chat From the Yellow Chair, please rate, review, and subscribe from wherever you’re listening. We’d love to hear from you; what are you liking, what are you loving? What do you want more of?If you enjoyed this chat From the Yellow Chair, consider joining our newsletter, "Let's Sip Some Lemonade," where you can receive exclusive interviews, our bank of helpful downloadables, and updates on upcoming content. Please consider following and drop a review below if you enjoyed this episode. Be sure to check out our social media pages on Facebook and Instagram. From the Yellow Chair is powered by Lemon Seed, a marketing strategy and branding company for the trades. Lemon Seed specializes in rebrands, creating unique, comprehensive, organized marketing plans, social media, and graphic design. Learn more at www.LemonSeedMarketing.com Interested in being a guest on our show? Fill out this form! We'll see you next time, Lemon Heads!

Mar 1, 2022 • 52min
Marketing for Sales Leads with Shea Smith
Send us a textToday we are answering the real question all contractors want answers to…. How do we get our team on board with all these “cheesy” marketing tactics? Today in the Lemonade stand we have Shea Smith, Operations Manager for the HVAC Division of McWilliams and Son Heating, Cooling, and Plumbing. Shea shares with our listener's advice on how to use marketing to push our team. It is very important that not only your team knows what marketing tactics you have running, but it is also important that your team understands the purpose of the offer or promotion. In this episode, Shea shares with us:What is “cheesy” advertisingHow do we even price these things without cutting our profits?How do we build value with the customers on these promotions? Winning our Team and Coaching them! If you enjoyed this chat From the Yellow Chair, please rate, review, and subscribe from wherever you’re listening. We’d love to hear from you; what are you liking, what are you loving? What do you want more of?If you enjoyed this chat From the Yellow Chair, consider joining our newsletter, "Let's Sip Some Lemonade," where you can receive exclusive interviews, our bank of helpful downloadables, and updates on upcoming content. Please consider following and drop a review below if you enjoyed this episode. Be sure to check out our social media pages on Facebook and Instagram. From the Yellow Chair is powered by Lemon Seed, a marketing strategy and branding company for the trades. Lemon Seed specializes in rebrands, creating unique, comprehensive, organized marketing plans, social media, and graphic design. Learn more at www.LemonSeedMarketing.com Interested in being a guest on our show? Fill out this form! We'll see you next time, Lemon Heads!

Feb 22, 2022 • 40min
Telling a Story through Graphic Design
Send us a textLast week Crystal was riding solo, but this week it’s Emily! Have you ever seen a billboard, an advertisement, or even a social media post that made you really feel a connection to the story? Graphic design can do that. Your most important sense is your sense of sight, so with that being said you're naturally, visually drawn to things.In today’s episode, Emily chats about opportunities your graphic design can make. Emily gives a lot of information in this episode and you do not want to miss it. You will hear her talk about:The importance of graphic designDesign FailsHow to make it betterIf you enjoyed this chat From the Yellow Chair, please rate, review, and subscribe from wherever you’re listening. We’d love to hear from you; what are you liking, what are you loving? What do you want more of?If you enjoyed this chat From the Yellow Chair, consider joining our newsletter, "Let's Sip Some Lemonade," where you can receive exclusive interviews, our bank of helpful downloadables, and updates on upcoming content. Please consider following and drop a review below if you enjoyed this episode. Be sure to check out our social media pages on Facebook and Instagram. From the Yellow Chair is powered by Lemon Seed, a marketing strategy and branding company for the trades. Lemon Seed specializes in rebrands, creating unique, comprehensive, organized marketing plans, social media, and graphic design. Learn more at www.LemonSeedMarketing.com Interested in being a guest on our show? Fill out this form! We'll see you next time, Lemon Heads!

Feb 15, 2022 • 29min
Marketing vs. Advertising
Send us a textThis week Crystal is riding solo! Did you know that there is actually a difference between marketing and advertising? In this episode, Crystal breaks it down layer by layer, it's a piece of cake!Have you ever made a cake and either did not follow directions or messed up a step? Then you kind of just ruined the essence of a cake. It will either not bake correctly or it just is not edible. That is kind of like marketing and advertising. Crystal uses a family recipe to explain how marketing and advertising are a lot like baking a cake.If you enjoyed this chat From the Yellow Chair, please rate, review, and subscribe from wherever you’re listening. We’d love to hear from you; what are you liking, what are you loving? What do you want more of?Check out our episode on Branding!If you enjoyed this chat From the Yellow Chair, consider joining our newsletter, "Let's Sip Some Lemonade," where you can receive exclusive interviews, our bank of helpful downloadables, and updates on upcoming content. Please consider following and drop a review below if you enjoyed this episode. Be sure to check out our social media pages on Facebook and Instagram. From the Yellow Chair is powered by Lemon Seed, a marketing strategy and branding company for the trades. Lemon Seed specializes in rebrands, creating unique, comprehensive, organized marketing plans, social media, and graphic design. Learn more at www.LemonSeedMarketing.com Interested in being a guest on our show? Fill out this form! We'll see you next time, Lemon Heads!

Feb 7, 2022 • 37min
Why Your In-House Customer Base Is Full Of Hidden Gems!
Send us a textWanna know a little secret? Your in-house customer base is really a treasure chest of hidden gems!In this episode, you will learn how to truly maximize the in-house customer base that you already built a relationship with. If you already have worked with that client and given them a great experience, why not try to recapture that relationship? Listen to all the ways you can maximize this relationship with the treasure chest of hidden gems.Our hosts discuss:What is an existing customer?How often should we reach out to the existing customer bases that we have?What are some things we can utilize to reach out to our existing customer base?How to approach the follow-up process.If you enjoyed this chat From the Yellow Chair, please rate, review, and subscribe from wherever you’re listening. We’d love to hear from you; what are you liking, what are you loving? What do you want more of?If you enjoyed this chat From the Yellow Chair, consider joining our newsletter, "Let's Sip Some Lemonade," where you can receive exclusive interviews, our bank of helpful downloadables, and updates on upcoming content. Please consider following and drop a review below if you enjoyed this episode. Be sure to check out our social media pages on Facebook and Instagram. From the Yellow Chair is powered by Lemon Seed, a marketing strategy and branding company for the trades. Lemon Seed specializes in rebrands, creating unique, comprehensive, organized marketing plans, social media, and graphic design. Learn more at www.LemonSeedMarketing.com Interested in being a guest on our show? Fill out this form! We'll see you next time, Lemon Heads!

Feb 1, 2022 • 1h 3min
Curating Culture with Jeremy Yancey
Send us a textWant to know how to not just have a company culture, but how to really curate it for your team to flourish? This episode is for you. In this episode, our hosts chat in the lemonade stand with Pastor Jeremy Yancey from Timber Creek Church in Lufkin, Texas. Jeremy is passionate about not only the importance of strong company culture but cultivating the culture for your team. Jeremy shares important tips and practical take-aways.Jeremy will share with the hosts:Calibrating culture and performance Consistently navigating drift Creating and keeping clarity Next steps for putting this into actionJeremy’s Bio:Jeremy Yancey's passion is your God-given potential. To best fulfill that passion, he serves as Lead Pastor of Timber Creek Church, a Multi-site church in East Texas. In addition to Pastoring, Jeremy facilitates leadership development workshops and strategic planning processes designed to create and keep organizational clarity. He lives in Lufkin Texas with His wife of 20 years, Janet, and their two children.Jeremy and our hosts could talk about this forever, but we hope you take one thing from today’s episode that can really help your team flourish all by cultivating the right culture.Make sure to download Jeremy’s bullet point list on how to cultivate your culture and his steps on how you can become a G R E A T delegator: www.theyellowchairpodcast.com If you enjoyed this chat From the Yellow Chair, please rate, review, and subscribe from wherever you’re listening. We’d love to hear from you; what are you liking, what are you loving? What do you want more of!If you enjoyed this chat From the Yellow Chair, consider joining our newsletter, "Let's Sip Some Lemonade," where you can receive exclusive interviews, our bank of helpful downloadables, and updates on upcoming content. Please consider following and drop a review below if you enjoyed this episode. Be sure to check out our social media pages on Facebook and Instagram. From the Yellow Chair is powered by Lemon Seed, a marketing strategy and branding company for the trades. Lemon Seed specializes in rebrands, creating unique, comprehensive, organized marketing plans, social media, and graphic design. Learn more at www.LemonSeedMarketing.com Interested in being a guest on our show? Fill out this form! We'll see you next time, Lemon Heads!

Jan 25, 2022 • 27min
Reviews, How Can We Get More and Responding Techniques with Sharon Mayes
Send us a textThis week is short and simple, just a little SIP. Today we are joined with Sharon Mayes, the lead account manager/ trainer here at Lemon Seed Marketing. With Sharon’s years of experience, she shares some tips and tricks on responding to reviews and how to get more for your company. Make sure to download the scripts for responding to reviews! Sharon provided us with a ton and we feel they will be really helpful for you and your team.If you enjoyed this chat From the Yellow Chair, please rate, review, and subscribe from wherever you’re listening. We’d love to hear from you; what are you liking, what are you loving? What do you want more of!If you enjoyed this chat From the Yellow Chair, consider joining our newsletter, "Let's Sip Some Lemonade," where you can receive exclusive interviews, our bank of helpful downloadables, and updates on upcoming content. Please consider following and drop a review below if you enjoyed this episode. Be sure to check out our social media pages on Facebook and Instagram. From the Yellow Chair is powered by Lemon Seed, a marketing strategy and branding company for the trades. Lemon Seed specializes in rebrands, creating unique, comprehensive, organized marketing plans, social media, and graphic design. Learn more at www.LemonSeedMarketing.com Interested in being a guest on our show? Fill out this form! We'll see you next time, Lemon Heads!