UNSCRIPTED
Future of Field Service
The UNSCRIPTED podcast takes an honest look at how business leaders are evolving, innovating, and overcoming today’s biggest challenges. With discussions focused on the firsthand perspective of leaders across industries and around the globe, you gain a front row seat to the tales of the trials and triumphs they experience as they modernize their businesses – and themselves. This podcast is hosted by Sarah Nicastro, who has more than 15 years’ tenure covering business transformation, technology, and leadership trends.
Episodes
Mentioned books
Jun 21, 2023 • 15min
Live Tour 2023: Minneapolis Highlights
Sarah shares a synopsis of the topics discussed at the Future of Field Service Live Tour 2023 stop in Minneapolis on June 15th.
Jun 14, 2023 • 45min
Debunking the Myths that Impede Workplace Inclusion
Sarah welcomes back Mita Mallick, corporate change-maker and Chief Diversity Officer at Carta who is soon to release her first book: Reimagine Inclusion: Debunking 13 Myths to Transform Your Workplace.
Jun 7, 2023 • 40min
RICOH’s Mindset Meets Toolset Approach to Remote Service
Sarah welcomes Darren Elmore, GM of Service for RICOH New Zealand to discuss the major changes he sees in service delivery and how the company has embraced the possibilities of remote service.
May 31, 2023 • 19min
Live Tour 2023: Paris Highlights
Sarah shares a synopsis of the topics discussed at the Future of Field Service Live Tour 2023 stop in Paris on May 24th.
May 24, 2023 • 20min
Live Tour 2023: UK Highlights
Sarah shares a synopsis of the topics discussed at the Future of Field Service Live Tour 2023 stop in Birmingham on May 17th.
May 17, 2023 • 37min
Outcome-Driven Innovation
Sarah welcomes Tony Ulwick, strategy expert, innovation thought leader, author of Jobs to be Done: Theory to Practice and What Customers Want, founder, and CEO at Strategyn, to share why he views innovation as a science.
May 10, 2023 • 50min
3 Ways Remote Capabilities Are Significantly Changing Service
Sarah welcomes Stephen Goulbourne, Global Service Program Director at Mettler Toledo to discuss three major areas of impact that more sophisticated remote service capabilities are having (and will continue to have) on service.
May 3, 2023 • 29min
Thoughts on Field Service Palm Springs 2023
Sarah shares her observations from the 20th anniversary of Field Service Palm Springs, which she attended last week. She also summarizes the “5 Lessons We’ve Learned in the Last 20 Years That Will Help Forge the Future of Service” that she presented in her keynote.
Apr 26, 2023 • 39min
How to Fortify Your Service Business Amid Economic Turmoil
In a session from Future of Field Service Sydney, Sarah talks with Jordan Argiriou, Director, Service Solutions APEC at QIAGEN about how the company is channeling its service focus to navigate current economic conditions.
Apr 19, 2023 • 54min
A Logistics Leader’s Perspective on Innovation, Digital Transformation, Diversity and More
Sarah welcomes Trine Storgaard Nielsen, Head of EMEA Ocean at Flexport, for a discussion on drive, strategy, innovation, being a working mother, fostering greater diversity of thought, and much more.
