UNSCRIPTED
Future of Field Service
The UNSCRIPTED podcast takes an honest look at how business leaders are evolving, innovating, and overcoming today’s biggest challenges. With discussions focused on the firsthand perspective of leaders across industries and around the globe, you gain a front row seat to the tales of the trials and triumphs they experience as they modernize their businesses – and themselves. This podcast is hosted by Sarah Nicastro, who has more than 15 years’ tenure covering business transformation, technology, and leadership trends.
Episodes
Mentioned books
Dec 27, 2023 • 3min
Happy Holidays
Sarah and one of her little elves share a holiday message.
Dec 20, 2023 • 13min
The Top 10 of 2023
Sarah shares her selections for the Top 10 Future of Field Service podcasts of 2023.
Dec 13, 2023 • 47min
2023 Retrospective Takeover
The tables are turned in this episode as Roy Dockery, VP of Field Operations at Flock Safety, interviews Sarah about here 2023 predictions and how accurate she feels she was. The two also discuss some of the industry events they both attended and reflect on overall trends of the year.
Dec 6, 2023 • 41min
A Service Transformation Deep Dive with Electrolux
In a session from the Future of Field Service Live Tour event in Stockholm, Sarah talks with Kristoffer Brun, Services & Repair Transformation Manager; Anna Mezzanotte, Service Operations Product Domain Expert; and Peter Sandkvist, Transformation Manager, Electrolux for an inside look at lessons learned and wins celebrated from its current global service transformation.
Nov 29, 2023 • 48min
What I’ve Learned About Leadership Through My Breast Cancer Journey
Sarah welcomes back Linda Tucci, Senior Global Director, Technical Solutions Center, Ortho Clinical Diagnostics, for a vulnerable and inspiring conversation around how she’s navigated a breast cancer diagnosis while continuing to show up as a leader.
Nov 22, 2023 • 22min
Field Service Connect 2023 Recap
Sarah gives a synopsis of what stood out to her most from the presentations and discussions at Field Service Connect in Denver, CO last week.
Nov 15, 2023 • 42min
Shifting Focus from Customer Service to Customer Succes
Sarah talks with Mark Hessinger, SVP Global Customer Success at 3D Systems, about what it takes to break down silos within the service lifecycle and truly create a customer-in, customer-centric organization.
Nov 7, 2023 • 33min
Bringing Service into the DNA of a Historically Product-Centric Business
In a session from the Future of Field Service Live Tour stop in Dusseldorf, Sarah talks with Lucas Rigotto, CSO of GEA, about what it takes to make – and keep – service top of mind in a business with a rich legacy of manufacturing products.
Nov 1, 2023 • 17min
Field Service Europe 2023 Recap
Sarah shares some of the biggest themes and interesting discussions that took place last week at Field Service Europe in Amsterdam.
Oct 25, 2023 • 45min
Reimagining Change Management for Today’s Service Needs
Sarah talks with Sara Smith, Director of Global Service Change Enablement at Waters Corporation, about her experience transitioning into a career as a woman service engineer and about what she’s learned in her current role leading global service change enablement for her company.
