UNSCRIPTED
Future of Field Service
The UNSCRIPTED podcast takes an honest look at how business leaders are evolving, innovating, and overcoming today’s biggest challenges. With discussions focused on the firsthand perspective of leaders across industries and around the globe, you gain a front row seat to the tales of the trials and triumphs they experience as they modernize their businesses – and themselves. This podcast is hosted by Sarah Nicastro, who has more than 15 years’ tenure covering business transformation, technology, and leadership trends.
Episodes
Mentioned books
Nov 1, 2023 • 17min
Field Service Europe 2023 Recap
Sarah shares some of the biggest themes and interesting discussions that took place last week at Field Service Europe in Amsterdam.
Oct 25, 2023 • 45min
Reimagining Change Management for Today’s Service Needs
Sarah talks with Sara Smith, Director of Global Service Change Enablement at Waters Corporation, about her experience transitioning into a career as a woman service engineer and about what she’s learned in her current role leading global service change enablement for her company.
Oct 18, 2023 • 17min
Live Tour 2023: Stockholm Highlights
Sarah shares a synopsis of the topics discussed at the Future of Field Service Live Tour 2023 stop in Stockholm on October 10th.
Oct 11, 2023 • 15min
Top 100 Service Visionaries: Awards Recap
Sarah shares insight from the awards ceremony for the inaugural Hot Topics’ Top 100 Service Visionaries which took place last week at the iconic Abbey Road Studios in London.
Oct 4, 2023 • 33min
Reimagining the Role of the Field Technician for 2025, 2030 & Beyond
In this session from the Future of Field Service Live Tour stop in Paris, Sarah talks with Ravichandra Kshirsagar, VP Digital Buildings & Global Commercial, Schneider Electric who explains why and how Schneider prioritizes discussions about the future and shares what the company has done to reimagine what the role of the field technician will look like in 2025, 2030, and beyond.
Sep 27, 2023 • 49min
Creating a Culture of Safety in Field Service
Sarah welcomes Franklin Maxson, VP Field Services, North America at Socomec for an important conversation on safety. Franklin touches on what works well in terms of policy and leadership but also why a top-down safety approach will never be enough.
Sep 20, 2023 • 48min
Transformational Leadership in the AI Era
Sarah talks with Dr. John Chrisentary, former Director of Global Technical Services and Technical Fellow at Medtronic, about the difference between transactional and transformational leadership, why transformational leadership is so important in today’s service landscape, and how advanced technologies like AI present distinct challenges – and opportunities – for transformational leaders.
Sep 13, 2023 • 24min
3 Pillars of GEA’s Service Transformation
In a session from the Future of Field Service Live Tour in Paris, Sarah talks with Sebastien Garric, Director Service Liquid and Powder Technologies, France and Maghreb at GEA Group, about the company’s focus on mindset, customer experience, and operational efficiency.
Sep 6, 2023 • 26min
Balancing Today’s Business Needs with Preparation for the Future of Field Service
Sarah talks with Jan Helge Bruemmer, Global Field Service Manager at Alfa Laval about striking the balance between investing in the future and meeting short-term business needs. They discuss the challenges of balancing short-term objectives with long-term thinking in field service. They also explore redefining remote service, shifting technician roles, framing technology changes, and the role of leadership in change management.
8 snips
Aug 30, 2023 • 54min
An Organizational Scientist on Building Effective Teams & Managing Change
Dr. Josh Elmore, organizational scientist, discusses team dynamics, managing change, and the evolution of field service. They explore the shift from maximizing productivity to focusing on customer experience, as well as the importance of team facilitation. They delve into change management and leadership, utilizing data science for organizational change, and involving people in team building. They also mention a new podcast on Team Effectiveness.
