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Sarah is joined by Marco Hugo Guiterrez, VP of Customer Service Operations, EMEA at Tetra Pak, who shares a detailed look at how the company is putting more emphasis on employee engagement and working to promote and maximize field force wellbeing.

In this episode, Sarah welcomes Caroline Häggström Marklund from Vattenfall to discuss their award-winning people-first strategy in customer services. Caroline shares the evolution of Vattenfall's people-first approach, highlighting the shift from focusing on performance to prioritizing employee well-being. The conversation also delves into Vattenfall's achievements, including winning the Swedish Union's HBTQI award for inclusivity and earning the Great Place to Work certification. Tune in to gain valuable insights into building trust, debunking the myth of a "soft" people-first approach, and creating a workplace culture that truly puts its people first.

Sarah and one of her little elves share a holiday message.

Sarah shares her selections for the Top 10 Future of Field Service podcasts of 2023.

The tables are turned in this episode as Roy Dockery, VP of Field Operations at Flock Safety, interviews Sarah about here 2023 predictions and how accurate she feels she was. The two also discuss some of the industry events they both attended and reflect on overall trends of the year.

In a session from the Future of Field Service Live Tour event in Stockholm, Sarah talks with Kristoffer Brun, Services & Repair Transformation Manager; Anna Mezzanotte, Service Operations Product Domain Expert; and Peter Sandkvist, Transformation Manager, Electrolux for an inside look at lessons learned and wins celebrated from its current global service transformation.

Sarah welcomes back Linda Tucci, Senior Global Director, Technical Solutions Center, Ortho Clinical Diagnostics, for a vulnerable and inspiring conversation around how she’s navigated a breast cancer diagnosis while continuing to show up as a leader.

Sarah gives a synopsis of what stood out to her most from the presentations and discussions at Field Service Connect in Denver, CO last week.

Sarah talks with Mark Hessinger, SVP Global Customer Success at 3D Systems, about what it takes to break down silos within the service lifecycle and truly create a customer-in, customer-centric organization.

In a session from the Future of Field Service Live Tour stop in Dusseldorf, Sarah talks with Lucas Rigotto, CSO of GEA, about what it takes to make – and keep – service top of mind in a business with a rich legacy of manufacturing products.