ABB’s Use of AR and AI to Modernize Field Service and Transform CX

In this episode of the Unscripted podcast, host Sarah Nicastro welcomes Stuart Thompson, President of the Electrification Service Division at ABB, for a discussion around the criticality of continual innovation when it comes to leveraging technology but also advice for a pragmatic approach to drive success.

Stuart manages a global business generating $1.2 billion in revenue, overseeing over 3,000 service professionals across 50 countries. Promoted in 2022, he now leads the newly established Electrification Service Division. Previously, he served as Global Product Group Service Leader at ABB Electrification and Electrification Distribution Solutions, following his tenure at GE Power.

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