UNSCRIPTED How Can Service Leaders Nurture Empowerment?
Aug 16, 2023
Christine Miners and Rick Lash, co-authors of Once Upon a Leader, discuss challenges faced by leaders, psychology in the service industry, and the importance of empowering frontline employees. They delve into the emotional aspect of leadership, nurturing empowerment through spare capacity and self-reflection.
Chapters
Transcript
Episode notes
1 2 3 4 5 6
Introduction
00:00 • 4min
Leadership, Psychology, and Observations from a Conference
03:44 • 3min
Attending a Conference After the Pandemic
06:53 • 3min
Empowerment in the Field Service Industry
09:43 • 25min
The Emotional Component of Leadership
34:58 • 11min
Nurturing Empowerment Through Spare Capacity and Self-Reflection
45:51 • 3min