Christine Miners
Co-author of Once Upon a Leader: Finding the Story at the Heart of Your Leadership, Managing Director of Verity International
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Aug 16, 2023 • 49min
How Can Service Leaders Nurture Empowerment?
Christine Miners and Rick Lash, co-authors of Once Upon a Leader, discuss challenges faced by leaders, psychology in the service industry, and the importance of empowering frontline employees. They delve into the emotional aspect of leadership, nurturing empowerment through spare capacity and self-reflection.
