People buy programs but what they really want is an outcome, or desired result.In business, focus is placed on the variables that help people make informed decisions and that move them to buy.But in a client experience the focus needs to shift to delivering the outcome they desire.What is the best way to do this?Over my years in business, I have observed both sides of this question and share some of my top take-ways and insights as business has evolved to present day.  PODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!JOIN OUR GROUP HERE If you are a health/fitness/wellness entrepreneur, or a coachJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS

Everyone is a writer. Why is that?Because everyone is a writer of their story, their mission and their life and purpose.Sue Kennedy is a book coach, and in this episode we chat about her author process and why the chapters of your life tell your story.CONNECT WITH SUE:Author AcademyPODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!JOIN OUR GROUP HERE If you are a health/fitness/wellness entrepreneur, or a coachJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS

In a client experience, how do you know you have ‘enough’?Better yet, how much to offer is too much?More often than not, coaches and business owners put more in an experience thinking that that is needed in order to get the best value. We should always want to provide the best value, but offering more isn’t always the best idea.Striking the right balance of activities, space and processing and coaching time is KEY for real transformation no matter what your business or niche is.In this episode, I share my thoughts on creating an experience that paces well and better sets you up for success.PODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!JOIN OUR GROUP HERE If you are a health/fitness/wellness entrepreneur, or a coachJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS

What’s the best strategy for living a thriving life?It’s a subject which could potentially have many different answers depending on who you talk to.But for one coach, it took a ‘quarter life crisis’ to figure this out for herself. Now she teaches other women to live by their purpose and best performance.Trang Nguyen is a speaker and mentor for other women and decided to pivot careers early in her life.Listen to this episode to hear about her ‘thriving 3’ facets and how she teaches other women to do the same.GUEST LINKS:Trang’s site:  www.alignedperformance.com.auHer podcast:  Aligned Performance IG: @trangcessnguyen   Her email:  trang@alignedperformance.com.au PODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!JOIN OUR GROUP HERE If you are a health/fitness/wellness entrepreneur, or a coachJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS

In person can be magical for a client experience.There just is no substitute for it–not on a computer screen, the phone, or any other means.For the first time this year, I did two destination retreats inside of a month with two different groups of people and each one was unique. Earlier this month I broke down how I made some changes to my signature experience I always lead in Key West.This week, I wrapped up the second and it was very different. So much so I created a small add on experience which was offered at the end.In this episode, I share my thought process around how to make your in person experiences unique and some of my thoughts around recalibrating my energy around them this month.PODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!JOIN OUR GROUP HERE If you are a health/fitness/wellness entrepreneur, or a coachJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS

Health and fitness professionals go into our field to help others lead their best lives.That includes helping them feel good and whole in their own skin, literally.Rachel Lavin is a health and wellness coach and former personal trainer and shares her story in this episode and how she helps clients own and embrace who they are.Basically she wants to help other women feel good about their bodies regardless of how they look because she knows what it’s like.GUEST LINKS:Home - Rachel Lavin WellnessPODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!JOIN OUR GROUP HERE If you are a health/fitness/wellness entrepreneur, or a coachJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS

Retreats are an amazing way to deliver a client experience.In fact, I would argue that it’s one of the most complete and unique methods to wrap deep work, challenges, fun and community and transformation.We always run retreats in May in Key West and this year, I’m leading two.I decided to do this for a couple of reasons, and it affected my planning and changes I made in my program. Having a skill set to flex, adapt and move things without a lot of fanfare and work is essential as retreat leaders and for our businesses especially as we grow and develop our methodology.Tune to this episode as I fill in more about how I came to this decision, how I planned out the content and activities and the way I framed our latest Key West Experience.We kick off retreat 2 here May 18th!PODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!JOIN OUR GROUP HERE If you are a health/fitness/wellness entrepreneur, or a coachJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS

What is ‘Authentic Living’ and what does it involve?Andrew Rowe is a coach and spiritual mentor and refers to himself as an ‘authenticity expert’.  He’s created a business where he is the product of his product a manageable and doable path to living authentically AS you are.Find out more about him and how he creates client experiences to authenticity in this episode.GUEST LINKS:Andrew’s Site:  http://www.andrew-rowe.co.uk/Andrew’s IG:  @andrewrowe111  PODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!JOIN OUR GROUP HERE If you are a health/fitness/wellness entrepreneur, or a coachJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS

We talk all about the EXPERIENCE of our work with clients on our second show.We position our retreats like experiences.  Because they are.But in order to really do them in a way that works as a REAL experience for your business–you need to think about it from a much larger viewpoint.Retreats can give you endless opportunities to create real change and transformation for clients–but they can also serve as a starting point, and a follow up point too.In this episode, I share more about my creation process for retreats and events as a client experience.PODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!JOIN OUR GROUP HERE If you are a health/fitness/wellness entrepreneur, or a coachJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS

In last week’s episode, I shared a little about my philosophy of follow up.So many businesses treat follow up like it’s transactional.Follow up though, can be and should be laid down from the START of an experience not at the end.In this episode, I share more about the 3 kinds of follow up and examples from my work and where they fall.PODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!JOIN OUR GROUP HERE If you are a health/fitness/wellness entrepreneur, or a coachJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS