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Creating the World's Best Client Experience

Latest episodes

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Aug 17, 2023 • 36min

The Value in Connecting & Sharing - What is VALUE? (Part 2 of 3)

As coaches or business owners, the TOP priority should always be to deliver VALUE first, regardless of the outcome. In a free or paid capacity.But what REALLY is value, and how do we ensure we actually deliver it?Value is an experience–it’s leaving someone with a feeling and something so amazing, their life is impacted even if they don’t choose to buy from you.In this episode, the 2nd of a 3 part series based on the ‘Go Giver Sells More’, I outline my basic philosophy of value, what it entails and some general perspective around 5 main avenues to think about it, create it and deliver it consistently.MENTIONED IN THE PODCAST:The Go-Giver bookPODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!INNOVATE & GROW for Business and Coaching LeadersINNOVATION AVENUE: Fitness and Self-Care RevolutionJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS
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Aug 10, 2023 • 42min

The Path to 'Next Level Living' with Lesley Martin

What is ‘Next Level Living’?On one level, one might think you’d need a secret formula, or a new itinerary.But living a life that is all-encompassing should be one that allows you to incorporate all aspects of a holistic approach. We are human beings that are multifaceted–and we really need a varied approach.Lesley Martin is a trained therapist and trauma expert and for years has had her own counseling practice and started her online coaching business during the pandemic–to help her clients create MORE for themselves. She follows an integrative model and teaches her clients to do the same.In this episode, we talk about her PRIME approach in her client experience and why when making changes in our lives a holistic approach is the most effective.GUEST LINKS:Lesley’s site: https://lesleymartincoaching.com/FB:  https://www.facebook.com/lesley.p.martin.3Lesley’s FB Group: https://www.facebook.com/groups/5945138365497728PODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!INNOVATE & GROW for Business and Coaching LeadersINNOVATION AVENUE: Fitness and Self-Care RevolutionJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS
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Aug 3, 2023 • 31min

The Value in Connecting (Part 1 of 3)

So in any client experience–the value doesn’t begin when a client says YES to join.The focus is often on what a client gets inside a program or experience. What if the value started at the point of connection?As business owners in the business of creating transformative client experiences value should be seeded from the outset.In this episode, the first of a 3 part mini series, I outline my thoughts on how you can provide value in something as simple as a conversation, an introduction to someone, or one of those quick opportunities to make an impression with others.It’s not about what you do, it’s about how it helps them, the customer.PODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!INNOVATE & GROW for Business and Coaching LeadersINNOVATION AVENUE: Fitness and Self-Care RevolutionJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS
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Jul 27, 2023 • 53min

Designing Your Guard Rails with Mackenzie Holznecht (aka Coach Mack)

So when you work with a coach, or are looking for a coach, what are you looking for really?Many people focus on looking for an outcome, or to have their problem solved.But along the way thinking about the best means of support you need is EVERYTHING.  Its’ why coaches are not only needed, but why they aren’t going anywhere anytime soon.When making changes in a routine, it’s important to remember HOW you are doing things–it’s always the best place to begin when making changes.Mackenzie Holzknecht (aka ‘Coach Mack’) teaches this very practice in her programs. A former college athlete and coach, she preaches HOW you are doing health and fitness every day is the best place to begin, and to figure out what ‘guard rails’ you need for success.In this episode, we talk about her journey and how she does this very thing for her clients.GUEST LINKS:Coach Mack’s site:  www.runningwithbacon.comIG:  @running.with.baconPODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!INNOVATE & GROW for Business and Coaching LeadersINNOVATION AVENUE: Fitness and Self-Care RevolutionANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS
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Jul 20, 2023 • 22min

Your Brand and Your Client Experience

How you execute your client experience should be a reflection of you and your business.Things like your leadership style, your mission and values, company promise, and the unique skill set you bring to the table are all important so you help your clients get the results they desire.But when you break all of that down–underneath–it’s really about your BRAND.In this episode, I offer some insights into how you bring your BRAND into your experience based on my own experience.  PODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!JOIN OUR GROUP HERE If you are a health/fitness/wellness entrepreneur, or a coachJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS
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Jul 13, 2023 • 47min

Mastering Your Communication Super Powers with Antoni Lacinai

Many of the issues that keep people stuck, and companies from reaching their goals stem from a lack of communication.We focus on the tasks involved and what we want to take away rather than the actual process itself.The biggest difference in getting your message and point across is HOW you are being in the process of communicating. When you zone in on the ‘communication super powers’ you increase the likelihood of getting your desired outcome  more. These include creating and having empathy, clarity in your message and the energy you display with it.Antoni Lacinai is an international speaker and consultant and helps his clients strengthen their communication super powers within a customized experience.Listen to find out how to get a FREE copy of one of Antoni Lacinai's books!GUEST LINKS:Antoni's WebsiteAntoni on LinkedInPODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!JOIN OUR GROUP HERE If you are a health/fitness/wellness entrepreneur, or a coachJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS
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Jul 6, 2023 • 27min

3 Thoughts on Value in a Client Experience

The most important part of any Client Experience centers around the value delivered.Value delivered usually brings results and ultimately transformation.But there is a tricky thought and idea around ‘value’ in that it is misunderstood and associated with offering MORE stuff.More isn’t always better and bringing value means you approach it differently.Listen to this episode and I offer 3 key thoughts to help you approach bringing MORE value to your client experiences.RESOURCES MENTIONED:Visionary Leaders Event ChecklistPODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!JOIN OUR GROUP HERE If you are a health/fitness/wellness entrepreneur, or a coachJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS
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Jun 29, 2023 • 32min

Speaking Your Client's Language with Carly Pepin

When working with clients, even before the work begins–you must understand where they are, and how they communicate.People perceive their challenges differently and we must understand that and be able to speak to them in way that resonates, not just talk at them with talking points.Carly Pepin is a behavioral specialist, coach and speaker and in this episode, we break down her philosophy and approach.GUEST LINKS:Carly’s site:  www.carlypepin.comPODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!JOIN OUR GROUP HERE If you are a health/fitness/wellness entrepreneur, or a coachJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS
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Jun 22, 2023 • 24min

Programs vs Outcomes in a Client Experience

People buy programs but what they really want is an outcome, or desired result.In business, focus is placed on the variables that help people make informed decisions and that move them to buy.But in a client experience the focus needs to shift to delivering the outcome they desire.What is the best way to do this?Over my years in business, I have observed both sides of this question and share some of my top take-ways and insights as business has evolved to present day.  PODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!JOIN OUR GROUP HERE If you are a health/fitness/wellness entrepreneur, or a coachJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS
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Jun 15, 2023 • 35min

Write Your Last Chapter First with Sue Kennedy

Everyone is a writer. Why is that?Because everyone is a writer of their story, their mission and their life and purpose.Sue Kennedy is a book coach, and in this episode we chat about her author process and why the chapters of your life tell your story.CONNECT WITH SUE:Author AcademyPODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!JOIN OUR GROUP HERE If you are a health/fitness/wellness entrepreneur, or a coachJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS

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