Creating the World's Best Client Experience

Kayvon Kay, a sales expert and founder of Sales Connection, shares his transformative sales strategies for coaches and consultants. He emphasizes that sales is about energy and connection, much like a physician diagnosing client needs. Self-belief and aligning personal values with strategies are crucial for success. Kayvon advocates for meaningful dialogues over aggressive techniques, highlighting empathy and trust. Throughout the conversation, he illustrates how resilience and continuous learning are vital in building lasting client relationships.

In this episode of Creating the World's Best Client Experiences, I explore the often-overlooked potential for monetizing existing business offerings. As a coach and entrepreneur, I emphasize the importance of enhancing customer value while ensuring significant client transformations.I discuss three key concepts: leveraging current services and activities to uncover additional revenue streams, refining communication styles to strengthen client relationships, and curating valuable resources that showcase expertise.As the year comes to a close, I encourage you to reflect on your strengths and identify hidden monetization opportunities that can elevate your business without creating new workstreams. Join me in discovering how to strategically harness your existing knowledge for greater success.HIGHLIGHTS:14:50 Exploring ECV: Three Key Opportunities23:34 Communication: Leveraging Your Style28:24 Curating Value: Designing Unique OffersSPONSOR:Cellev8Discount code: THEALISONK2024PODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!INNOVATE & GROW for Business and Coaching LeadersINNOVATION AVENUE: Fitness and Self-Care RevolutionJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS

In this episode, I chat with Vijay Rajendran, an executive coach, about how high-performing leaders can enhance client experiences and drive transformational results. We explore the unique challenges faced by founders, emphasizing the importance of empathy, tailored approaches, and effective decision-making.Vijay shares insights on optimizing client interactions, the evolving landscape of startup funding, and the power of authentic storytelling. This conversation provides practical strategies for leaders looking to strengthen client relationships and achieve lasting success.(Previously on The Ultimate Journey of Self-care ep. 304)HIGHLIGHTS:15:54 Shifts in Startup Focus21:10 Trends in Fundraising and Marketing24:24 Navigating Challenges as a Coach28:51 Celebrating Client Wins33:00 Parting Advice on AuthenticityCONNECT WITH VIJAY:WebsiteLinkedinSPONSOR:Cellev8Discount code: THEALISONK2024PODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!INNOVATE & GROW for Business and Coaching LeadersINNOVATION AVENUE: Fitness and Self-Care RevolutionJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS

In this episode, I explore the critical connection between self-care and business success while sharing insights from my recent Innovate Retreat for entrepreneurs. This retreat encourages participants to rethink their business models by diversifying their offerings and embracing a mindset focused on serving clients in multiple ways.I discuss my experience facilitating retreats, highlighting processes like “Clear the Clutter” and “Simplify to Amplify,” which help attendees recognize their potential and streamline their operations. I stress the importance of in-person connections and collaborative learning through methods like hot seat coaching. By reflecting on challenges and celebrating achievements, entrepreneurs can reignite their creativity and drive towards their business goals.HIGHLIGHTS:14:03 The Importance of Personal Development15:59 Developing a Belief Statement17:53 Simplify to Amplify Process23:48 The Retreat Process Explained26:28 Key Takeaways from the Retreat30:41 Joining the Innovate MastermindSPONSOR:Cellev8Discount code: THEALISONK2024PODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!INNOVATE & GROW for Business and Coaching LeadersINNOVATION AVENUE: Fitness and Self-Care RevolutionJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS

Do you use storytelling in your business? After listening to this episode you'll see why it's important from guest, Tom Jackobs, the Impact Pilot, on the crucial role of storytelling in business. Tom shares his unique perspective, drawing from his background as a pilot to explain how navigating business challenges is akin to flying—navigating the changing winds while maintaining direction toward our goals. The heart of our discussion revolves around strategies for effective storytelling. Tom reveals his journey into storytelling as a business coach, highlighting his background in theater and using public speaking as a marketing tool in his fitness business. His approach involves encouraging clients to identify their "impact moments," those pivotal experiences that resonate deeply on an emotional level. We talk about the significance of structure in storytelling and how sensory details can enrich narratives, making them relatable and memorable.Tom provides practical tips for anyone interested in mastering storytelling. We dive into methods for drafting compelling stories, emphasizing the importance of detail and engagement. He describes how to transform personal stories into powerful tools that convey lessons, a process that often involves revisiting and embodying those impactful moments to truly connect with the audience. Through shared anecdotes—both his own and those of his clients—Tom illustrates how vulnerability can be a strength in storytelling, breaking down the barriers that often prevent individuals from sharing their personal journeys.HIGHLIGHTS:3:37 The Importance of Storytelling5:23 Defining Storytelling7:33 Crafting Engaging Stories10:44 Techniques for Storytelling16:30 The Power of Performance19:37 Understanding Audience Absorption20:50 Overcoming Hesitation in Sharing25:08 The Comeback Story28:52 Building Personal Connections32:55 Actionable Tips for StorytellingCONNECT WITH TOM:WebsiteFacebookYouTubeInstagramSPONSOR:Cellev8Discount code: THEALISONK2024PODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!INNOVATE & GROW for Business and Coaching LeadersINNOVATION AVENUE: Fitness and Self-Care RevolutionJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS

In this episode I explore the importance of self-care not just for ourselves as entrepreneurs, but also for our businesses as we prepare for the year ahead. As we enter the fourth quarter—a pivotal time for planning and strategizing for the upcoming year—I emphasize the necessity of building a solid client experience that maximizes customer value. It's about ensuring that our clients undergo the transformations we aim to facilitate.I introduce the concept of mini intensives, a trend I've noticed gaining traction in the business arena. As many entrepreneurs begin outlining their plans for 2025, I believe there's a growing demand for specialized, short-term engagements rather than traditional year-long commitments. This format allows for deeper, concentrated focus while not overwhelming either the service provider or the client with excessive commitments. I aim to provide insights into how these intensives can be a strong addition to any business model, enhancing client experiences and potentially increasing revenue without adding complexity.During this discussion, I share what a mini intensive entails and why it could serve as an effective client experience. This unique opportunity enables businesses to delve into specific areas for improvement or growth, rather than skimming the surface of various topics. By concentrating on one aspect, such as enhancing a service or honing in on a particular marketing strategy, practitioners find clarity and actionable steps to implement. I share my observations and discussions with fellow entrepreneurs about this shift toward focused engagements, which often leads to greater satisfaction and transformation for clients.HIGHLIGHTS:18:34 Self-Reflection Questions22:21 Going Deep in Business26:30 Maximizing Business EfficiencySPONSOR:Cellev8Discount code: THEALISONK2024PODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!INNOVATE & GROW for Business and Coaching LeadersINNOVATION AVENUE: Fitness and Self-Care RevolutionJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS

In this episode, I chat with transformative coach Lesley Martin about her upcoming nature-based retreat in the Niagara Falls area from October 18th to 20th. We explore her business evolution and the rejuvenating power of nature for personal growth, emphasizing the deeper connections that retreats foster compared to traditional coaching.Lesley describes the stunning natural beauty of Niagara Falls and its metaphor for personal transformation, encouraging listeners to navigate their internal landscapes. She addresses concerns about the intensity of retreats, reassuring that the experience is designed to be safe and supportive while facilitating deep inner work.Lesley outlines the retreat details, including group activities and personal reflection time, inviting listeners to connect with Leslie for more information. This episode serves as a guide to the retreat and an inspiring call to action for personal transformation.HIGHLIGHTS:25:14 Retreat vs. Vacation: Understanding the Difference28:27 Weekend Retreat Overview and Expectations39:07 Overcoming Hesitations: Making the DecisionRELATED EPISODE:Ep 23 - The Path to 'Next Level Living' with Lesley MartinCONNECT WITH LESLEY:WebsiteFacebookInstagramLinkedinSPONSOR:Cellev8Discount code: THEALISONK2024PODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!INNOVATE & GROW for Business and Coaching LeadersINNOVATION AVENUE: Fitness and Self-Care RevolutionJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS

In this episode of Creating the World's Best Client Experiences, I delve into the critical concepts of monetizing and maximizing your business, two terms that many business owners often conflate. These terms, while intertwined, represent distinct actions that can significantly influence your business's success. It's essential to understand that both strategies are vital; neglecting one can hinder your potential for growth and profitability.As we step into the final stretch of 2024, many entrepreneurs find themselves reflecting on their performance year-to-date. If sales goals remain unmet or sluggish, particularly in the fourth quarter—which I've consistently found to be the most lucrative—it’s crucial to reassess your strategies. Over the years, I've discovered that an intentional approach to maximizing your business can help sustain momentum throughout the year, rather than relying solely on peak sales seasons. This is especially important for those in cyclical industries, where certain quarters tend to be busier than others. The key lies in ensuring your entire business operates efficiently, avoiding slowdowns, and capitalizing on every opportunity.Maximizing your business operations involves scrutinizing your systems, offers, and client engagement strategies. Many business owners, focusing intently on sales, fail to recognize potential revenue gaps. I encourage you to apply a magnifying lens to your operations, examining where you might be inadvertently leaving money on the table. My goal for you is to not only close out 2024 strong but to position yourself for an exceptional 2025.Learn more and register for my Innovate Retreat in October 2024Connect with me about The Entrepreneur's Edge program SPONSOR:Cellev8Discount code: THEALISONK2024PODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!INNOVATE & GROW for Business and Coaching LeadersINNOVATION AVENUE: Fitness and Self-Care RevolutionJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS

Another exciting episode where I get to interview fellow fitness colleague, TJ Thomas, a kickboxing gym owner who shares his transformative journey from obesity to fitness entrepreneurship.He emphasizes the importance of community and accountability in fostering client success, particularly through small group training.TJ discusses effective marketing strategies using the Problem, Agitate, Solve (PAS) framework and the necessity of diversifying revenue streams post-COVID. He highlights the importance of process development and emotional connections in the fitness industry, offering valuable insights for creating exceptional client experiences.HIGHLIGHTS:32:11 New Partnerships and Innovations34:08 Maximizing Customer Engagement46:24 Challenges of Brick-and-Mortar BusinessesCONNECT WITH TJ:WebsiteFacebookSPONSOR:Cellev8Discount code: THEALISONK2024PODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!INNOVATE & GROW for Business and Coaching LeadersINNOVATION AVENUE: Fitness and Self-Care RevolutionJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS

In this episode of Creating the World's Best Client Experiences, I introduce the Entrepreneur's Edge, a three-session coaching program focused on helping entrepreneurs identify revenue growth within their existing business structures. I discuss common challenges related to messaging and traction, emphasizing the importance of honing unique value propositions over creating new offerings.I encourage a service-oriented perspective, helping business owners discover valuable assets within their current operations. I provide thought-provoking prompts to inspire introspection and reveal monetization opportunities.As we approach 2025, resilience and adaptability remain crucial, and the Entrepreneur's Edge aims to unlock additional income potential with tailored strategies.HIGHLIGHTS:12:15 Exploring Your Value Proposition14:18 Identifying Your Strengths20:05 Daily Habits and Personal Branding21:50 Emphasizing Multiple Income StreamsSPONSOR:Cellev8Discount code: THEALISONK2024PODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!INNOVATE & GROW for Business and Coaching LeadersINNOVATION AVENUE: Fitness and Self-Care RevolutionJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS