Creating the World's Best Client Experience

In this episode, Alison engages with Eli Libby and Kyle Nelson, co-founders of Peak Fulfillment Coaching, a transformative coaching practice that specializes in facilitating solo retreats for individuals navigating life transitions. Our conversation dives deeply into the philosophy behind their coaching model, emphasizing the paramount importance of client experiences. By examining their backgrounds as serial entrepreneurs, Eli and Kyle unveil how their personal challenges led them to redefine success and personal fulfillment through structured retreats.Alison explores with them the marketing strategies they employ to share their offerings, particularly the collaborative approach they take with other coaches in the industry. Eli and Kyle emphasize building relationships rather than competing, recognizing that personal development is often best achieved through shared experiences and mentorship. They describe how their transformative retreats create a community among their clients post-experience, allowing for ongoing support and accountability as they move forward.Moreover, they delve into the common misconceptions surrounding solo retreats. Many potential clients grapple with the fear of being alone or the belief that they do not deserve time for themselves. Eli and Kyle champion the idea that investing in oneself is crucial for being able to show up fully in other areas of life.Their program is structured to not only initiate personal breakthroughs during the retreat but also to sustain growth through a supportive follow-up system. Each retreat is designed to provide a mix of curated activities and self-paced exploration, offering a framework that helps clients find clarity in their personal and professional lives. This approach not only cultivates a sense of personal achievement but also aligns individuals with their core values and long-term vision.Both Eli and Kyle emphasize that clarity, self-discovery, and intentionality are vital components of their retreats. By daring individuals to confront their limitations and embrace their potential, they equip them with the tools necessary to chart their paths forward with confidence. The discussion beautifully showcases the transformative journey that Peak Fulfillment Coaching offers, igniting a sense of empowerment in the listeners.HIGHLIGHTS:20:47 Challenges of Solo Retreats31:17 Advice for Potential Retreat LeadersCONNECT WITH ELI AND KYLE:WebsiteLinkedIn EliLinkedIn KyleSPONSOR:Cellev8Discount code: THEALISONK2024PODCAST WEBSITE & LINKS:Website | Facebook | Twitter | InstagramGET MY FREE 4 part Pop-up Podcast SeriesJOIN Borderless Hybrid Innovators FB GroupINNOVATION AVENUE: Fitness and Self-Care Revolution

Alison introduces the Retreat Ready Roadmap Experience, a transformative eight-module program designed for aspiring retreat leaders looking to optimize their offerings. Drawing from years of experience in the retreat space, she shares insights on marketing, pricing, and the essential elements needed to create successful retreat experiences. You'll benefit from practical lessons, live workshops, and personalized coaching aimed at overcoming common challenges in retreat planning.Alison emphasizes the importance of articulating a compelling retreat promise, developing effective marketing strategies, and establishing appropriate pricing structures. This program not only equips participants with actionable tools but also fosters a collaborative environment to ensure their success in this rewarding venture. The program launches in February with limited spots available for personalized engagement.HIGHLIGHTS:12:31 The Retreat Ready Roadmap Experience14:28 Building a Sellable Retreat Promise21:42 Program Details and Pricing24:37 The Importance of In-Person RetreatsMENTIONED IN THIS EPISODE:Sign up for the FREE Retreat Ready Masterclass HERERetreat Ready Roadmap Program starting February 4, 2025SPONSOR:Cellev8Discount code: THEALISONK2024PODCAST WEBSITE & LINKS:Website | Facebook | Twitter | InstagramGET MY FREE 4 part Pop-up Podcast SeriesJOIN Borderless Hybrid Innovators FB GroupINNOVATION AVENUE: Fitness and Self-Care Revolution

George Pagan III, a personal trainer and founder of FitLete, shares his insights on enhancing client engagement in the health and fitness industry. He discusses the impact of the pandemic on client interactions and highlights the need for personalized training, especially for beginners. George's innovative project aims to simplify access to fitness education, and he emphasizes the significance of hybrid business models in fostering community. The importance of creativity in business and maintaining consistency are also explored, providing valuable tips for fitness professionals.

In this episode, Alison explores the significance of client retreats for service-based entrepreneurs looking to enhance their business models as we approach 2025. She addresses common barriers to selling retreats, such as fear of failure and the need for a structured planning process.Key topics include the importance of a clear retreat promise that highlights client benefits and a robust sales and marketing strategy that extends beyond simple online engagement. She introduces the Retreat Ready Roadmap, a 90-day coaching program designed to guide entrepreneurs in launching successful retreats.It's time to rethink how in-person experiences can elevate your offerings. You're invited to join the waitlist for the roadmap.HIGHLIGHTS:2:20 The Rise of Retreat Experiences5:39 Importance of Proper Guidance6:17 Launching the Retreat Ready Program18:45 Crafting a Clear Retreat Promise20:59 Developing a Sales Plan25:49 Recap of Key ChallengesSPONSOR:Cellev8Discount code: THEALISONK2024PODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSSIGN UP for my 4 Part Pop-up Podcast SeriesEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!Borderless Hybrid Innovators FB GroupINNOVATION AVENUE: Fitness and Self-Care RevolutionANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS

In this episode, Alison sits down with Nick Mornard, a multifaceted entrepreneur hailing from Belgium and currently thriving in the travel industry in Southwest Florida. They delve into the multifaceted nature of customer experiences, emphasizing that they extend beyond mere transactions and sales. Nick brings an exciting perspective as he shares his journey from professional basketball player to travel entrepreneur, offering valuable insights on how he enhances customer value through authentic engagement and personalized service.Nick opens up about his transition from Belgium to the U.S. in 2013, including his initial struggles with language and cultural adaptation. He shares how a serious injury derailed his basketball ambitions, prompting him to seek alternative paths to success through hard work in door-to-door sales and learning from mentors. This resilience eventually led him to establish his own travel agency three years ago, inspired by his passion for travel and the flood of inquiries he received from friends about his adventures. His story is a testament to the fact that success often emerges from unexpected turns in life.Nick highlights the growing demand for travel experiences in today's world, explaining how travel serves as a powerful mechanism for personal growth and relationship-building. He articulates the need for businesses to focus on not just meeting, but exceeding client expectations, a principle he applies in his agency by thoroughly understanding his clients’ preferences and tailoring trips that align with their passions and interests. Nick emphasizes the importance of building genuine relationships and fostering a sense of trust with clients. Through his meticulous approach to planning trips, he seeks to deliver not just satisfactory experiences, but unforgettable memories.Leadership emerges as a key theme in the conversation, and Nick reflects on the qualities that separate effective leaders from mere managers. He discusses the significance of embodying authenticity, serving as a mentor, and acting as a catalyst for others to overcome their challenges. He draws parallels between leadership and travel planning, illustrating that like a good leader, a great travel advisor must navigate clients through uncertainties and provide valuable insights to ensure enriching experiences.HIGHLIGHTS:2:45 Nick's Journey to Entrepreneurship8:37 How Nick Helps His Clients14:10 Customer Service and Over-Delivering14:58 Mindset is My Degree21:03 Documenting the Leadership Journey24:27 Embracing the Process of BecomingCONNECT WITH NICK:Website305-753-9288His Book - Mindset is My DegreeSPONSOR:Cellev8Discount code: THEALISONK2024PODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!INNOVATE & GROW for Business and Coaching LeadersINNOVATION AVENUE: Fitness and Self-Care RevolutionJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS

In this episode, Alison engages in a deep conversation with her coach, Liz Nicholas, a master mindset coach with over 16 years of experience in guiding individuals through transformative mindset work. They delve into the critical intersection of mindset and business, underscoring the necessity of self-care not only for our personal lives but also for enhancing client experiences and maximizing customer value in business contexts.Liz introduces her signature program, the Mindset Masterclass (MMC), a two-part, 14-week group program renowned for its exceptional results. She explains how her educational background in secondary education and behavioral psychology informs her approach, creating a layered and inclusive learning environment that recognizes different learning styles, personalities, and emotional needs. Throughout their discussion, they emphasize the significance of understanding the underlying science of how our brains operate—specifically, how they are wired for survival and the biological processes that influence our thought patterns and behaviors.A key focus of their conversation is Liz’s no-nonsense approach to mindset, which contrasts sharply with the often-simplistic advice found on social media. She highlights the dangers of pop psychology that suggests people should merely "think positive" without addressing the complex realities of human emotions. Instead, her method emphasizes critical thinking, emotional self-regulation, and the importance of being the "boss" of one's own brain, leading to actual transformative results rather than fleeting feelings of happiness.Their conversation addresses common misconceptions that lead individuals to struggle with mindset work and why many give up on their personal development journeys. Liz discusses the power of data-driven insights and how they can help individuals break free from negative thought patterns, illustrating her points with relatable analogies about the mental weight we carry and the profound impact of adopting a curious, compassionate perspective towards our own thoughts and feelings.HIGHLIGHTS:21:36 Tools for Mindset Mastery31:24 Understanding Mindset Struggles35:21 Encouragement for the Hesitant ListenerCONNECT WITH LIZ:WebsiteHer PodcastThe Mindset Mastery School on FacebookSPONSOR:Cellev8Discount code: THEALISONK2024PODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!INNOVATE & GROW for Business and Coaching LeadersINNOVATION AVENUE: Fitness and Self-Care RevolutionJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS

Discover hidden revenue opportunities in your business by assessing your daily activities for client-focused actions. Learn how to leverage industry trends to align your offerings with audience preferences. Engaging directly with your audience can provide valuable feedback that refines your services. Explore innovative health and fitness trends, like float therapy, and consider how AI can help you understand your clientele better. These insightful strategies can lead to actionable change and substantial financial gains.

In this episode, I have the pleasure of speaking with Jeanne Omlor, a business strategist and coach who shares her inspiring journey from struggle to success in the world of coaching. Our conversation dives into the challenges faced when building and scaling a business, especially from a unique perspective—doing so without relying on paid advertising. Jeanne opens up about her initial struggles, revealing how, just five years ago, she found herself in substantial debt as a solo parent, grappling with the daunting task of transitioning to an online presence in a market that didn’t readily appreciate her coaching services.As we discuss how Jeanne overcame these obstacles, she shares the transformative moment when she landed her first high-ticket client just eight weeks after launching her online efforts—an achievement that propelled her toward generating a million-dollar coaching business in just 17 months. She unpacks the process behind this success, distancing herself from the often-glamorized notion of using ads to secure clients. Instead, Jeanne reveals that by focusing on authentic organic marketing strategies, she built relationships and engaged with potential clients meaningfully, urging listeners to recognize the power in direct conversations.Jeanne also provides valuable insights into the distinctions between growing and scaling a business. She defines growing as establishing a sustainable foundation that provides a lifestyle that aligns with one's dreams. Scaling, conversely, involves leveraging existing resources to increase business freedom. This nuanced understanding enables listeners to grasp the importance of solidifying growth before attempting to scale. Moreover, Jeanne shares that fear—particularly the fear of rejection—hinders many aspiring coaches and professionals from recognizing their potential and pursuing their business goals. She believes that detaching from the outcome of a single interaction can cultivate resilience and clarity in their entrepreneurial journey.HIGHLIGHTS:2:36 The Journey from Debt to Online Success7:01 Cracking the Code for High Ticket Clients11:37 The Importance of Authenticity in Business15:05 Embracing Technology in Business24:21 The Mindset of Business Owners28:42 Growing vs. Scaling a Business32:36 Personalized Coaching Strategies35:37 Building a Supportive CommunityCONNECT WITH JEANNE:WebsiteLinkedinInstagramYouTubeFacebookSPONSOR:Cellev8Discount code: THEALISONK2024PODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!INNOVATE & GROW for Business and Coaching LeadersINNOVATION AVENUE: Fitness and Self-Care RevolutionJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS

Kayvon Kay, a sales expert and founder of Sales Connection, shares his transformative sales strategies for coaches and consultants. He emphasizes that sales is about energy and connection, much like a physician diagnosing client needs. Self-belief and aligning personal values with strategies are crucial for success. Kayvon advocates for meaningful dialogues over aggressive techniques, highlighting empathy and trust. Throughout the conversation, he illustrates how resilience and continuous learning are vital in building lasting client relationships.

In this episode of Creating the World's Best Client Experiences, I explore the often-overlooked potential for monetizing existing business offerings. As a coach and entrepreneur, I emphasize the importance of enhancing customer value while ensuring significant client transformations.I discuss three key concepts: leveraging current services and activities to uncover additional revenue streams, refining communication styles to strengthen client relationships, and curating valuable resources that showcase expertise.As the year comes to a close, I encourage you to reflect on your strengths and identify hidden monetization opportunities that can elevate your business without creating new workstreams. Join me in discovering how to strategically harness your existing knowledge for greater success.HIGHLIGHTS:14:50 Exploring ECV: Three Key Opportunities23:34 Communication: Leveraging Your Style28:24 Curating Value: Designing Unique OffersSPONSOR:Cellev8Discount code: THEALISONK2024PODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSGet Your Mini Retreat Playbook HEREEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!INNOVATE & GROW for Business and Coaching LeadersINNOVATION AVENUE: Fitness and Self-Care RevolutionJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS