

OWNR OPS Podcast
Austin Gray @theownerop
Starting a business by offering a service to your local community is one of the greatest entrepreneurial opportunities of our time. While most people search for a remote job and try to build the next tech unicorn, you can start a business in your own back yard.
Join your host, Austin Gray, as he shares tips from behind the scenes of starting and growing his own local service businesses in bite sized <10 min episodes.
PLUS, tune in for special guest interviews, where Austin hosts other entrepreneurs who have started local service businesses in markets across the US.
Join your host, Austin Gray, as he shares tips from behind the scenes of starting and growing his own local service businesses in bite sized <10 min episodes.
PLUS, tune in for special guest interviews, where Austin hosts other entrepreneurs who have started local service businesses in markets across the US.
Episodes
Mentioned books

Mar 6, 2025 • 56min
CLEANING BUSINESS PLAN TO HIT $1 MILLION
On this week’s podcast episode, I sit down with Logan, who built a six-figure Airbnb cleaning business but realized he needed to pivot to scale further. After going all-in on short-term rental cleaning and hiring a full-time operations manager, he found himself stuck—until a game-changing dinner with industry expert Johnny Robinson pushed him to rethink everything.Logan shares how he’s restructuring his business, replacing high overhead with a leaner, more profitable model, and leveraging marketing and outreach to hit a $1M run rate. If you’re growing a service business or considering a shift in strategy, this episode is packed with insights.📙Free Service Startup Playbook To Generate Your First $100k: https://www.ownrops.com/playbookHere’s what we covered:✅ Why Logan initially focused only on Airbnb cleaning—and why he’s expanding now.✅ The costly mistake of hiring too soon & how VAs are replacing his full-time manager.✅ How he’s using Google LSAs, cold outreach, and networking to land bigger contracts.✅ The mindset shift from operator to owner & focusing on high-leverage tasks.✅ Lessons learned from a brutally honest dinner with Johnny Robinson.Whether you’re launching, pivoting, or scaling, Logan’s journey offers valuable takeaways on making smarter business decisions.🎧 Enjoying the podcast? Leave us a 5-star review on Apple or Spotify!This episode is brought to you by:🔥 We use Jobber to manage our quoting, scheduling, & invoicing ➡️ Get 20% off your first 6 months here: https://go.getjobber.com/ownerops-spotify📞 We moved our phone line to OpenPhone so that we can record calls, summarize & tag customers with AI, and integrate with Jobber. ➡️ Get 20% off OpenPhone here: https://get.openphone.com/ownr-ops🚀 Get 50% DISCOUNT DialedIn Bookkeeping: https://www.dialedinbookkeeping.com/ownrops 🚀Local SEO Stryker Digital: https://stryker-digital.com/?el=oo📰 Sign up for the OWNR OPS Newsletter: Weekly growth tips from real 7-figure service OWNRS → ownrops.com/newsletter

Feb 21, 2025 • 45min
HOW TO ESTIMATE SEPTIC SYSTEM JOBS PROFITABLY!
On this week’s podcast episode, I sit down with Brock Peel, owner of Canadian Sanitation. Brock and his crew of three have built a highly profitable septic business, hitting $2.3M in revenue last year.Brock shares his step-by-step process for estimating septic jobs, pricing for profitability, and streamlining operations to maximize efficiency. If you’re in the excavation or septic industry—or just looking to sharpen your estimating skills—this episode is packed with actionable insights.📙Free Service Startup Playbook To Generate Your First $100k: https://www.ownrops.com/playbookHere’s what we covered:✅ How to accurately calculate daily operating costs and overhead.✅ The importance of local material pricing when estimating jobs.✅ Smart strategies for accounting for inspections and mobilization time.✅ Why speed in estimating gives you a competitive edge.✅ How to set pricing that ensures healthy profit margins on every job.Whether you’re new to septic work or looking to improve your estimating process, you’ll walk away with key takeaways from Brock’s expertise.#septictankinstallation #septicsystem #entrepreneurship #servicebusiness #septictanks #smallbusiness #makemillions #generateincome #business #localbusinessEnjoying the podcast? Leave us a 5-star review on Apple or Spotify! Watching on YouTube? Don’t forget to like and subscribe.This episode is brought to you by:🔥 We use Jobber to manage our quoting, scheduling, & invoicing ➡️ Get 20% off your first 6 months here: https://go.getjobber.com/ownerops-spotify📞 We moved our phone line to OpenPhone so that we can record calls, summarize & tag customers with AI, and integrate with Jobber. ➡️ Get 20% off OpenPhone here: https://get.openphone.com/ownr-ops🚀 Get 50% DISCOUNT DialedIn Bookkeeping: https://www.dialedinbookkeeping.com/ownrops 🚀Septic Pro Academy: https://www.skool.com/septic-pro-academy 🚀Local SEO Stryker Digital: https://stryker-digital.com/?el=oo📰 Sign up for the OWNR OPS Newsletter: Weekly growth tips from real 7-figure service OWNRS → ownrops.com/newsletter

Feb 14, 2025 • 56min
STUMP GRINDING STARTUP STORY 0-$75K
🔥 Stump Guy Ty uses Jobber to send fast quotes, schedule jobs, & send easy-to-pay invoices to his clients➡️ Get 20% off your first 6 months here: https://go.getjobber.com/ownerops-spotifyOn this week’s podcast episode, I sit down with Tyler Mumford, founder of Grind Time Stump Grinding. Tyler left a $175K/year tech sales job to start a stump grinding business, and in just a few months, he’s already hit $75K in revenue.Tyler shares how he validated demand, secured jobs before purchasing equipment, and leveraged cold outreach to grow fast. If you’re considering starting a local service business or looking for ways to scale, this episode is full of actionable insights.📙Free Service Startup Playbook To Generate Your First $100k: https://www.ownrops.com/playbookHere’s what we covered: ✅ How Tyler tested demand before making big investments. ✅ Smart strategies for financing and renting equipment.✅ Leveraging cold outreach to secure consistent work. ✅ Simple upsells that increase revenue without extra labor. ✅ Effective pricing strategies for maximum profitability.Whether you’re starting from scratch or refining your processes, you’ll gain valuable takeaways from Tyler’s journey.🎧 Enjoying the podcast? Leave us a 5-star review on Apple or Spotify!This episode is brought to you by:🔥 We use Jobber to manage our quoting, scheduling, & invoicing ➡️ Get 20% off your first 6 months here: https://go.getjobber.com/ownerops-spotify📞 We moved our phone line to OpenPhone so that we can record calls, summarize & tag customers with AI, and integrate with Jobber. ➡️ Get 20% off OpenPhone here: https://get.openphone.com/ownr-ops🚀 Get 50% DISCOUNT DialedIn Bookkeeping: https://www.dialedinbookkeeping.com/ownrops 🚀Local SEO Stryker Digital: https://stryker-digital.com/?el=oo📰 Sign up for the OWNR OPS Newsletter: Weekly growth tips from real 7-figure service OWNRS → ownrops.com/newsletter

Feb 7, 2025 • 19min
HOW JOBBER BECAME MY SECRET WEAPON FOR BEAR CLAW
On this week’s podcast episode, I share an exciting update about a new partnership with Jobber, the all-in-one software management solution for home service and trade businesses. I break down how Jobber transformed Bear Claw's operations, from simplifying customer management to streamlining job scheduling and payment collection, all while saving time and reducing stress. If you’ve ever wondered how to optimize your service business, adopt game-changing technology, or manage multiple crews more efficiently, this episode is packed with actionable insights and valuable lessons. 📙Free Service Startup Playbook To Generate Your First $100k: https://www.ownrops.com/playbookHere’s what we covered:✅ How Jobber helps capture and organize customer information for streamlined operations.✅ The power of automation in invoicing, job scheduling, and payment collection.✅ Tips for effectively managing multiple crews using Jobber’s scheduling features.✅ Why adopting modern software is essential to staying competitive in today's market.✅ The role of Bear Claw Media in scaling service businesses with proven marketing strategies.Whether you're just starting or looking to make your service business more efficient and scalable, this episode offers practical strategies and inspiration to help you on your journey.🎧 Enjoying the podcast? Leave us a 5-star review on Apple or Spotify!This episode is brought to you by:🔥 We use Jobber to manage our quoting, scheduling, & invoicing ➡️ Get 20% off your first 6 months here: https://go.getjobber.com/ownerops-spotify📞 We moved our phone line to OpenPhone so that we can record calls, summarize & tag customers with AI, and integrate with Jobber. ➡️ Get 20% off OpenPhone here: https://get.openphone.com/ownr-ops🚀 Get 50% DISCOUNT DialedIn Bookkeeping: https://www.dialedinbookkeeping.com/ownrops 🚀Local SEO Stryker Digital: https://stryker-digital.com/?el=oo📰 Sign up for the OWNR OPS Newsletter: Weekly growth tips from real 7-figure service OWNRS → ownrops.com/newsletter

Jan 31, 2025 • 1h 11min
3 MAN SEPTIC CREW HITS $2.3 MILLION
In this week’s podcast episode, I talk with Brock Peel, the owner of Canadian Sanitation, about how he grew his septic business to $2.3 million in yearly revenue with just a small team of three people. Brock shares how he specialized in septic installations, improved his business operations, and tackled the challenges of working in a seasonal industry.📙Free Service Startup Playbook To Generate Your First $100k: https://www.ownrops.com/playbookHere’s what we covered:✅ Why specializing in one service can set your business apart from competitors.✅ How Brock optimized operations to average 1.5 to 2 septic installations per week with a small team.✅ The benefits of reducing overhead and focusing on profitability rather than endless growth.✅Why reflection and gratitude are crucial for staying motivated and focused.✅The mindset shift from constant risk-taking to building long-term financial security.If you’ve ever wondered how to scale a small business, reduce equipment debt, or stay focused during rapid growth, this episode has it all! Whether you’re in the septic industry or any other field, Brock’s insights are a game-changer for anyone looking to grow a business efficiently and effectively.#smallbusinessgrowth #septictanks #entrepreneurship #profitability #smallbusiness #businesstips #growthmindset #businessoperations #businessstrategy #scalingyourbusiness #longtermsuccess #businesspodcast #entrepreneurinsights #smallbusinesstips #smallbusinessowner 🎧 Enjoying the podcast? Leave us a 5-star review on Apple or Spotify!This episode is brought to you by:🔥 We use Jobber to manage our quoting, scheduling, & invoicing ➡️ Get 20% off your first 6 months here: https://go.getjobber.com/ownerops-spotify📞 We moved our phone line to OpenPhone so that we can record calls, summarize & tag customers with AI, and integrate with Jobber. ➡️ Get 20% off OpenPhone here: https://get.openphone.com/ownr-ops🚀 Get 50% DISCOUNT DialedIn Bookkeeping: https://www.dialedinbookkeeping.com/ownrops 🚀Local SEO Stryker Digital: https://stryker-digital.com/?el=oo📰 Sign up for the OWNR OPS Newsletter: Weekly growth tips from real 7-figure service OWNRS → ownrops.com/newsletter

Jan 24, 2025 • 1h 14min
GROWTH PAINS IN $1.65 MILLION CABINETRY BUSINESS
On this week’s podcast episode, I chat with Alex, owner of Lane 17 Custom Cabinetry, who scaled his woodworking business from a one-car garage to over $1.6 million in annual revenue. Alex shares how he navigated rapid growth, built a stronger team, and restructured his operations to prepare for doubling production volume in 2025.If you’ve ever wondered how to tackle the challenges of breaking through revenue ceilings, delegate effectively, or lead your team with clarity, this episode is packed with actionable insights and hard-earned lessons.📙Free Service Startup Playbook To Generate Your First $100k: https://www.ownrops.com/playbookHere’s what we covered:✅Why shifting from brute force growth to systemized scaling is critical for long-term success.✅How Alex redefined leadership by focusing on the human element of business.✅The importance of clear expectations and daily output goals for team performance.✅How discomfort during growth phases signals opportunities to break through ceilings.✅Tools like Notion for building a centralized playbook to streamline operations and scale sustainably.Whether you’re building your business from the ground up or scaling to new heights, this episode offers valuable strategies and inspiration to help you on your journey.🎧 Enjoying the podcast? Leave us a 5-star review on Apple or Spotify!This episode is brought to you by:🔥 We use Jobber to manage our quoting, scheduling, & invoicing ➡️ Get 20% off your first 6 months here: https://go.getjobber.com/ownerops-spotify📞 We moved our phone line to OpenPhone so that we can record calls, summarize & tag customers with AI, and integrate with Jobber. ➡️ Get 20% off OpenPhone here: https://get.openphone.com/ownr-ops🚀 Get 50% DISCOUNT DialedIn Bookkeeping: https://www.dialedinbookkeeping.com/ownrops 🚀Local SEO Stryker Digital: https://stryker-digital.com/?el=oo📰 Sign up for the OWNR OPS Newsletter: Weekly growth tips from real 7-figure service OWNRS → ownrops.com/newsletter

Jan 17, 2025 • 1h 7min
HOW TO GROW EXCAVATION YOUTUBE CHANNEL
On this week’s episode, I sit down with Brian Furness, creator of the Diesel & Iron YouTube channel and owner of a successful excavation business. Brian grew his YouTube channel to over 50,000 subscribers while running his service-based excavation business. What started as simple videos shot on a smartphone has evolved into a platform for education, partnerships, and inspiring the next generation of trades people. If you’ve ever considered using content creation to grow your business or wondered how to balance managing a company with building an online presence, this episode is filled with actionable insights and inspiration.📙Free Service Startup Playbook To Generate Your First $100k: https://www.ownrops.com/playbook💪Here’s what we cover in this episode:✅Why starting simple with your content helps you gain traction faster. ✅ The strategies Brian used to grow his YouTube channel while running his business. ✅ How authenticity and engagement (even with criticism!) lead to online success. ✅ Turning your YouTube presence into real-world business opportunities. ✅Practical tips for marketing your services to a wider audience. If you’re new to content creation or looking for ways to expand your business, this episode will leave you motivated to take action. Tune in for valuable insights and practical tips for content creators and those in the excavation industry. 🎧 Enjoying the podcast? Leave us a 5-star review on Apple or Spotify!This episode is brought to you by:🔥 We use Jobber to manage our quoting, scheduling, & invoicing ➡️ Get 20% off your first 6 months here: https://go.getjobber.com/ownerops-spotify📞 We moved our phone line to OpenPhone so that we can record calls, summarize & tag customers with AI, and integrate with Jobber. ➡️ Get 20% off OpenPhone here: https://get.openphone.com/ownr-ops🚀 Get 50% DISCOUNT DialedIn Bookkeeping: https://www.dialedinbookkeeping.com/ownrops 🚀Local SEO Stryker Digital: https://stryker-digital.com/?el=oo📰 Sign up for the OWNR OPS Newsletter: Weekly growth tips from real 7-figure service OWNRS → ownrops.com/newsletter

Jan 10, 2025 • 35min
OWNR OPS SEASON 2 INTRO!
On this week’s podcast episode, I recap Season One of the OWNR OPS Podcast and share the vision for 2025.I started this podcast to learn from successful service business entrepreneurs and to share their insights with others on a similar journey. In just one season, we’ve featured stories from people building businesses ranging from $100K to $25M in revenue, offering invaluable lessons along the way.📙Free Service Startup Playbook To Generate Your First $100k: https://www.ownrops.com/playbookHere’s what we covered:✅ Why focusing on one core service can lead to exponential growth (Brock’s $2.3M septic business with just three employees).✅ How hiring and delegation are crucial to scaling (John Wilson’s $25M plumbing empire).✅ Actionable marketing strategies like optimizing your Google Business Profile and leveraging SEO for leads.✅ Streamlining operations with systems for quoting, scheduling, and invoicing.✅ The importance of mindset, positivity, and building a team culture that drives success.Whether you’re just starting or scaling to the next level, this episode offers inspiration and actionable strategies to help you grow in 2025.#OwnrOpsPodcast #businessgrowth #entrepreneurjourney #delegation #businesstips #snowremoval #landclearing #homeservices #entrepreneurpodcast #businessownerinsights #scalingbusiness #leadership #PodcastSeasonTwo #jobber #strykerdigital🎧 Enjoying the podcast? Leave us a 5-star review on Apple or Spotify!This episode is brought to you by:🔥 We use Jobber to manage our quoting, scheduling, & invoicing ➡️ Get 20% off your first 6 months here: https://go.getjobber.com/ownerops-spotify📞 We moved our phone line to OpenPhone so that we can record calls, summarize & tag customers with AI, and integrate with Jobber. ➡️ Get 20% off OpenPhone here: https://get.openphone.com/ownr-ops🚀 Get 50% DISCOUNT DialedIn Bookkeeping: https://www.dialedinbookkeeping.com/ownrops 🚀Local SEO Stryker Digital: https://stryker-digital.com/?el=oo📰 Sign up for the OWNR OPS Newsletter: Weekly growth tips from real 7-figure service OWNRS → ownrops.com/newsletter

Jan 3, 2025 • 31min
HOW CAN WE HELP YOU IN 2025?
In this episode, I’m sharing how I grew Bear Claw into a $1.7M business in just two years, starting with a $3,500 forestry cleanup job.If you want to grow your service-based business in 2025, this episode is full of simple, helpful tips on getting started, marketing well, and making more profit. I go over the steps I took, like landing government contracts and building a steady income.📙Free Service Startup Playbook To Generate Your First $100k: https://www.ownrops.com/playbook🔑 Here’s what we cover in this episode:✅Finding high-demand, high-paying services in your area.✅Building a brand that gets referrals and repeat customers.✅Using digital marketing tools like Facebook ads and SEO to stand out.✅Why starting small and offering great service sets you up for success.✅How to use market research and customer feedback to find growth opportunities.Whether you’re just starting or looking to grow, this episode will give you the tools you need to succeed.🎧 Enjoying the podcast? Leave us a 5-star review on Apple or Spotify!This episode is brought to you by:🔥 We use Jobber to manage our quoting, scheduling, & invoicing ➡️ Get 20% off your first 6 months here: https://go.getjobber.com/ownerops-spotify📞 We moved our phone line to OpenPhone so that we can record calls, summarize & tag customers with AI, and integrate with Jobber. ➡️ Get 20% off OpenPhone here: https://get.openphone.com/ownr-ops🚀 Get 50% DISCOUNT DialedIn Bookkeeping: https://www.dialedinbookkeeping.com/ownrops 🚀Local SEO Stryker Digital: https://stryker-digital.com/?el=oo📰 Sign up for the OWNR OPS Newsletter: Weekly growth tips from real 7-figure service OWNRS → ownrops.com/newsletter

Dec 27, 2024 • 9min
HOW TO GROW SKID STEER BUSINESS IN 2025
On this week’s podcast episode, I break down how I built a $1.7 million skid steer business starting with just $50K in 2022. If you’re looking to grow your heavy equipment business in 2025, this episode is packed with strategies and insights to help you succeed. I walk you through four profitable skid steer services that can jumpstart your revenue and share actionable tips on marketing, networking, and operations.📙Free Service Startup Playbook To Generate Your First $100k: https://www.ownrops.com/playbookHere’s what I covered:✅How to capitalize on overlooked services like gravel driveway repair to generate consistent income.✅Positioning your land clearing and brush control services based on regional demand.✅Using snow removal to keep your equipment productive during the winter.✅Subcontracting strategies to keep your skid steer busy year-round.✅The power of simple outreach to general contractors and property managers to land more jobs.Whether you’re starting fresh or want to scale your existing business, this episode will help you take actionable steps toward success.#skidsteerbusiness #heavyequipment #businessgrowth #graveldrivewayrepair #landclearing #snowremoval #subcontracting #OwnrOpsPodcast #smallbusinesssuccess #contractornetworking #bearclawmedia #startyourbusiness #excavation #servicebusinessgrowth🎧 Enjoying the podcast? Leave us a 5-star review on Apple or Spotify!This episode is brought to you by:🔥 We use Jobber to manage our quoting, scheduling, & invoicing ➡️ Get 20% off your first 6 months here: https://go.getjobber.com/ownerops-spotify📞 We moved our phone line to OpenPhone so that we can record calls, summarize & tag customers with AI, and integrate with Jobber. ➡️ Get 20% off OpenPhone here: https://get.openphone.com/ownr-ops🚀 Get 50% DISCOUNT DialedIn Bookkeeping: https://www.dialedinbookkeeping.com/ownrops 🚀Local SEO Stryker Digital: https://stryker-digital.com/?el=oo📰 Sign up for the OWNR OPS Newsletter: Weekly growth tips from real 7-figure service OWNRS → ownrops.com/newsletter


