
Innovation Storytellers
Did you ever wonder how an innovation got to its finish line? How innovators saw the future, made a product, and created change – in our world and in their companies? I did. Innovation Storytellers invites changemakers to describe how they created their innovation and just as important – THE STORIES – that made us fall in love with them. Come learn how great innovations need great stories to make them move around the world and how to become a better storyteller in the process.
I’m Susan Lindner, the Innovation Storyteller. But I wasn’t always. I’ve been a wannabe revolutionary, an epidemiologist at the CDC and an AIDS educator in the brothels of Thailand helping to turn former sex workers into entrepreneurs. Trained as an anthropologist and the Founder of Emerging Media, I’ve spent the last twenty years working with innovators from 60+ countries. Ranging from cutting edge startups to Fortune 100 companies like GE, Corning, Citi, Olayan, and nine foreign governments, helping their leaders to tell their stories and teaching them how to become incredible advocates for their innovations.
Great innovation stories make change possible. They let us step into a future we can’t see yet. I started this podcast to shine a light on our generation of great innovators, to learn how they brought their innovation to life and the stories they told to bring them to the world.
Latest episodes

Jul 30, 2024 • 51min
165: From Uganda to Harvard, How the “Queen of Trash” is Changing the Environment
Join Dr. Judith Tumusiime, federal grants manager at the Cambridge Community Development Department, on the Innovation Storytellers Show, who shares her unique insights into revitalizing urban areas through innovation. She also highlights the importance of involving all players - government, private sector, and the community - in developing sustainable and self-sustaining innovations. We explore how putting people at the center of innovation can lead to more successful and impactful outcomes. Everyone has a stake in creating a more sustainable future, from employees and customers to local communities and government regulators. We'll discuss why this collaboration is crucial for identifying and implementing effective solutions. We also take a closer look at the role of corporations in sustainability when it comes to the issue of plastic waste. Judith shares her insights on the challenges of finding sustainable solutions for plastic bottles and how working with companies like Coca-Cola and Pepsi can be a crucial factor in creating change. Listen to this inspiring conversation about working together to create a more sustainable, people-centered future.

Jul 23, 2024 • 50min
164: How IDEO and Kaiser Permanente Rethink Healthcare
On this week's edition of Innovation Storytellers join us on our journey to re-imagine healthcare with Jennifer Lo, Senior Director of Design at IDEO. Discover how they are revolutionizing healthcare by utilizing lean thinking and human-centered design principles. In addition, get insights into IDEO's unique approach to problem-solving, where they involve patients and break down barriers to create solutions that truly make a difference. From creating inclusive designs to driving sustainable growth, listen to how IDEO is leading the charge for a better future for all. Don't miss out on this opportunity to learn from the experts and discover how design can make a meaningful impact on our lives.

Jul 16, 2024 • 28min
163: How Sage Built their Innovation Academy from the Ground Up
In this week’s episode of the Innovation Storytellers Show, I’m joined by Bronwyn Dorrofield, Director of the Innovation Academy at Sage. Bronwyn, who initially carved her niche in product marketing, is now pioneering innovative learning solutions that integrate cross-functional collaboration across Sage. Her journey underscores a profound dedication to fostering a culture where experimentation and innovation flourish. Together, we explore how the Innovation Academy was conceived and developed in response to the diverse needs within Sage. Bronwyn shares the genesis of the academy, starting from a grassroots movement by passionate volunteers eager to make a difference. This community of innovators gradually transformed into a formal academy, focusing on practical and continuous innovation, driven by real-world problems and solutions. We discuss the unique learning spaces created within the academy, which spotlight innovation and encourage learning from both successes and setbacks. These spaces are not just about transferring knowledge but are designed to deeply engage participants and encourage them to apply what they've learned in practical, impactful ways. Bronwyn also delves into the broader impacts of the academy, including its integration into Sage's main learning and development framework and how it supports employees across various functions with essential skills, from perfecting pitches to mastering empathetic customer engagements. Join us to hear how Sage's Innovation Academy is creating innovators and leaders equipped to drive change and inspire a culture of continuous improvement and innovation. How does your organization integrate innovation into daily operations? We’d love to hear your thoughts.

Jul 9, 2024 • 49min
162: Book Launch: How PROXIMITY is the new digital strategy all Innovators Need to Know
Are you ready to explore how digital advancements reshape industries and create new business opportunities? In this exciting episode of the Innovation Storytellers Show, I sat down with Robert C. Wolcott, Cofounder of The World Innovation Network (TWIN Global), and Kaihan Krippendorff, Founder of Outthinker Networks, to discuss their groundbreaking new book, "Proximity: How PROXIMITY is the New Digital Strategy All Innovators Need to Know." In our conversation, we delve into the concept of proximity and its profound impact on various sectors, including healthcare, agriculture, and transportation. Rob and Kaihan reveal how digital technology is pushing the production and provision of value closer to the moment of actual demand, thereby challenging traditional business models and supply chains. From the immediacy of 3D printing to the strategic possibilities of health monitoring devices and AI, we uncover how proximity is transforming our world. Rob shares fascinating insights on the strategic shift towards "anything, anywhere, anytime," emphasizing both the opportunities and challenges this new approach brings. Meanwhile, Kaihan illustrates the practical applications of proximity with real-world examples, such as the Coca-Cola Freestyle machine and on-demand pharmaceuticals, showcasing how proximity is already changing the game.

Jul 2, 2024 • 43min
161: How Diageo’s Smoke DNAi is Reimagining the Future of Whisky
Have you ever wondered how tradition and modern science blend to create the perfect whisky? In this captivating episode of Innovation Storytellers Show, host Susan Lindner sits down with Aimée Morrison, Diageo's Master Blender, to explore the fascinating intersection of history, innovation, and cutting-edge technology in the Scotch whisky industry. Aimée shares her inspiring journey from falling in love with whisky and analytical science during her university days to becoming a key figure at Diageo. She discusses the groundbreaking Smoke DNAi project, which leverages custom algorithms to interpret complex data from the whisky maturation process, opening up a realm of possibilities for creating new flavor profiles. Focusing on the reopening of the Port Ellen distillery, Aimée highlights how Diageo is pushing the boundaries of experimentation, blending tradition with technology to ensure the quality and innovation of its whiskies. She passionately explains, "This is just the beginning for us at Portel. From the new make to the mature, the opportunities for experimentation are endless, and I’m thrilled to be part of this journey." In this episode, you’ll also discover the potential of digital twins in various fields and how Diageo uses these innovations to complement the art of whisky blending. Aimée emphasizes, "At the end of the day, a human nose is our greatest tool. While digital techniques like gas chromatography enhance our understanding, they can't replicate the sensitivity and descriptive analysis a human can provide." Join us to explore the exciting future of whisky and the incredible potential of Smoke DNAi, and learn how to taste whisky from a master herself best. Aimée’s journey and insights offer a unique perspective on the seamless blend of tradition and science driving whisky innovation.

Jun 25, 2024 • 33min
160: How Airbus is Pushing the Envelope on Innovation Marketing
How do you push the boundaries of innovation marketing in one of the most high-tech industries in the world? In this episode of the Innovation Storytellers Show, we dive into this question with two remarkable guests from Airbus: Mina Bastawros, VP of Creative and Digital Marketing, and Florent Petteni, Head of A220 & A320 Family Product Marketing. Join us as Mina and Florent share their insights on how Airbus is leading the way in innovation marketing. From embracing digital transformation to tailoring narratives that resonate with diverse audiences, they reveal the strategies that have propelled Airbus to the forefront of the aviation industry. Mina discusses the pivotal shift towards digital interactions that began seven years ago, enabling Airbus to communicate more effectively with stakeholders and attract top talent from around the globe. He emphasizes the importance of understanding your audience's needs and interests, a principle that modern marketers can relate to deeply. Florent sheds light on the art of simplifying complex problems for broader audience engagement. He explains how Airbus, despite its high-tech and engineering-centric nature, has mastered the balance between maintaining technical depth and making innovations accessible and inspiring. Through real-world examples, including a compelling sales campaign tailored to an Asian airline's visionary owner, our guests illustrate the power of empathy mapping, persona development, and storytelling in driving successful marketing initiatives. Tune in to learn how Airbus continues to challenge the status quo, innovate its marketing approaches, and connect with audiences worldwide. This episode is packed with valuable lessons for anyone involved in innovation, marketing, or the intersection of both.

Jun 18, 2024 • 38min
159: How Millennial Innovators are Changing the Game
This week, I'm thrilled to be joined by Maarten van Kroonenburg from the Netherlands. Maarten is the visionary behind BW Ventures, and if you’re not familiar with it yet, you will be soon. As CEO, he's on a mission to revolutionize small businesses by crafting resilient and scalable models. Drawing from his entrepreneurial journey, Maarten leads with a unique blend of strategic insight and practical wisdom. At BW Ventures, he champions structured, customer-centric approaches to innovation, empowering companies to navigate future challenges with confidence. Under Maarten’s leadership, innovation meets pragmatism, driving success through informed decisions and enduring strategies. In this episode, Maarten shares his thoughts on the evolving landscape of innovation. He discusses the generational differences in how we approach business models and the importance of maintaining a balance between value creation and sound business practices. Maarten emphasizes the game-changing potential of AI, comparing its impact to that of the smartphone, which revolutionized our daily lives by putting powerful technology in our pockets. We also delve into the nitty-gritty of ideation. Maarten believes that spending too much time in the ideation phase can cloud your judgment. Instead, he advocates for quickly jotting down initial ideas and focusing on understanding the core problems and needs they address. This approach, he argues, turns the decision-making process into an emotional connection with customers, where the real magic happens. Whether you're a seasoned innovator or just starting out, Maarten's insights offer valuable lessons on how to navigate the complexities of today’s business world. Join us as we explore how Millennial innovators like Maarten are changing the game, and why AI might just be the defining innovation of our generation.

Jun 11, 2024 • 32min
158: Why Now? How Good Timing Makes Great Products
What if the secret ingredient to startup success isn't just what or how, but when? This week on the Innovation Storytellers Show, we're joined by Paul Orlando, a seasoned entrepreneur and the brain behind four international startup accelerators. Paul is not only a professor of entrepreneurship at the University of Southern California but also the author of the thought-provoking book "Why Now: How Good Timing Makes Great Products." In our discussion, Paul dives into the often-neglected aspect of timing in business ventures. With a background that spans continents and industries, he shares unique insights on how timing influences the success or failure of products and innovations. From technological shifts and regulatory changes to societal crises, understanding the timing landscape is crucial for any business leader. Paul doesn't just stop at theory; he offers practical frameworks and methodologies developed from years of leading innovation labs and accelerators. These tools help entrepreneurs analyze their market position, assess potential risks, and decide if the moment is ripe for their ventures—or if patience might prove more prudent. Highlighting a compelling case study of YouTube's launch and acquisition by Google, Paul illustrates the strategic mastery of timing. But perhaps even more intriguingly, he revisits the timeless strategy of being the "picks and shovels" provider in a gold rush, drawing lessons from historical figures like Levi Strauss, whose adaptability turned a practical product into a global fashion staple. Whether you're at the helm of a startup, involved in product development, or leading a corporate innovation lab, this episode is a treasure trove of strategies to ensure your initiatives hit the market at just the right time. Tune in to uncover how you can harness the power of timing to drive your projects to success. What timing drivers have you identified in your industry, and how have they shaped your business decisions? Join the conversation and share your experiences with us!

May 28, 2024 • 32min
156: How Disruptive Edge Accelerates Innovation Globally
In this episode of the Innovation Storytellers Show, I am joined by two trailblazers in the field of corporate innovation: June Barrage, Market Leader for the US & Middle East and Jose Ribau, Executive in Residence at Disruptive Edge and . Together, they delve into the strategies and principles that Disruptive Edge employs to foster innovation on a global scale. The conversation begins by asking June what she believes to be the greatest innovation of all time. June, fresh from an illuminating conference in LA, highlights the transformative potential of AI, which dominated 90% of the discussions. She shares her personal and professional experiences with AI, explaining how it has become a vital part of her daily routine over the past two years. Her insights underscore how AI can revolutionize both personal and enterprise operations, emphasizing Disruptive Edge's commitment to leveraging AI to accelerate workflows and enhance time to value in all their initiatives. Jose Ribau brings another layer of depth to the discussion, focusing on the importance of defining innovation clearly. He emphasizes that whether an organization is in financial services, commercial real estate, or a nonprofit sector, having a precise understanding of what innovation means and what it aims to solve is crucial. Jose shares practical examples, such as the development of a parking app, to illustrate how involving operational staff in the innovation process can transform potential resistance into valuable feedback, driving meaningful change. Throughout the episode, June and Jose discuss the critical role of storytelling in innovation, the necessity of data-driven decision-making, and the significance of building strong alliances within an organization. They also reflect on the challenges and successes they've experienced, providing listeners with a comprehensive view of how Disruptive Edge is setting new standards for global innovation.

May 21, 2024 • 48min
155: How Innovation Peer Networks Transform Outcomes
Roland Deiser, Founder of Center for the Future of Organization, discusses how innovation peer networks transform outcomes. He emphasizes the importance of social and political strategies for driving innovation, shares real-world examples of missed opportunities, and explores the dynamics of fostering networks for innovative conversations. Deiser also touches on the challenges of implementing innovative ideas post-participation in peer networks and highlights the significance of contextualization in innovation and learning.