The Learning Leader Show With Ryan Hawk

Text LEARNERS to 44222 for more... Full show notes at www.LearningLeader.com Twitter/IG: @RyanHawk12 https://twitter.com/RyanHawk12 Greg McKeown wrote the New York Times best-seller, Essentialism: The Disciplined Pursuit of Less. As well as frequently being the #1 Time Management book on Amazon, this book challenges core assumptions about achievement to get to the essence of what really drives success. His latest book is titled, Effortless: Make It Easier To Do What Matters Most. Notes: Essentialism was about doing the right things; Effortless is about doing them in the right way... The best free throw shooter ever is not Michael Jordan or Steph Curry… It's Elena Delle Donne. 93.4%. "If you keep it simple, less can go wrong." The word NOW comes from the Latin phrase, novus homo, which means "a new man" or "man newly ennobled." The spirit of this is clear: each new moment is a chance to start over. A chance to make a new choice." "Whatever has happened to you in life. Whatever hardship. Whatever pain. They pale in comparison to the power you have to choose what to do now." The question to ask yourself: "What's something essential that you're under investing in?" The second question is: How can you make that effortless? Life changes the day you discover residual results How to make it effortless? Create a routine so you don't have to think about it. The competition to the South Pole -- The difference between Amundsen versus Scott Amundsen -- 15 miles per day, no matter what. The "15 mile march." Scott -- Push to exhaustion every day. Amundsen and four others arrived at the pole on December 14, 1911. Five weeks ahead of a British party led by Robert Falcon Scott as part of the Terra Nova Expedition. Scott and his four companions died on the return journey. Amundsen made it to the South Pole and back to base camp without suffering a death in the party. Consistency day in and day out help Amundsen "achieve the goal without particular effort." Effortless is about simplification. Ask, "what if it could be easy?" Ask: "Is there an effortless way to do this? Highland High School Rugby - Won 19 national championships: Systems were put in place Consistent systems are the key How to deal with the guilt when we don't work as hard? Give your best to what you're doing, but have an open mind to finding a better way to do something This book for Greg grew out of agony... His daughter was living an ideal life... And then had health issues that completely changed their family. They had two possible paths to help her: The harder, heavier path of 24/7 always on work... OR Easier path of being grateful. Sharing optimism, and live in the state to help re-wire the brain. "Be grateful for every thing possible." They chose the latter and Eve got better... How they chose to respond was everything...

Suneel Gupta, a Harvard faculty member and author of 'Backable', shares insights on standing out in competitive spaces. He emphasizes the importance of personal conviction in ideas, effective storytelling, and addressing potential objections when pitching. Suneel reflects on the significance of mentorship in shaping success and encourages gratitude towards those who have supported us. He also discusses how to navigate uncertainty in career paths, urging individuals to pursue their passions for a fulfilling future.

Text LEARNERS to 44222 to learn more... Full show notes at www.LearningLeader.com Twitter/IG: @RyanHawk12 https://twitter.com/RyanHawk12 Erin Meyer is a professor at INSEAD, one of the leading international business schools. Erin conducted an in-depth study with Reed Hastings, Co-Founder and CEO of Netflix, investigating the underlying principles necessary for building a corporate culture that is inventive, fast, and flexible. The results of that research were published in their book No Rules Rules. In 2019, Erin was listed by the Thinkers50, for the second time, as one of the fifty most impactful business writers in the world and in 2018 she was selected by HR magazine as one of the top 30 most influential HR thinkers of the year. Notes: "Corporate culture can be a mushy marshland of vague language and incomplete, ambiguous definitions. What's worse, company values — as articulated — rarely match the way people behave in reality." The Netflix culture deck. 127 slides originally intended for internal use but one that Reed Hastings (CEO) shared online in 2009. Sheryl Sandberg called it "the most important document ever to come out of Silicon Valley." Erin said "I loved the deck for its honesty. And loathed it for its content." "If you want your culture to come alive, you need to avoid speaking in absolutes." Instead, use either or… Security or High Performance? Candor or Comfort? Why did the Netflix culture deck go viral? "This is a company that tells the truth. It said what it believed. That is rare." On May 31, 2015 you got a cold email from Reed Hastings (CEO of Netflix)… Reed told her that he read her book, The Culture Map, loved it, and was having his leadership team at Netflix read it. Erin's biggest surprise during her time researching Netflix and writing with Reed? "That management paradigms are hangovers from the industrial era. Previously, the #1 goal was error elimination. That isn't the #1 goal at Netflix. It's innovation." Reed Hastings had a company before Netflix called Pure Software. He put in a lot of rules and processes. He realized that "if you dummy proof the system only dummies want to work there." Too many processes can kill flexibility and innovation. This is "applicable to any environment where innovation is more important than error prevention." "Most rules are put in place to deal with low performers." "Instead, create an environment with 'talent density.' Only high performers..." Performance is Contagious: Professor Will Felps, of the University of New South Wales in Australia, conducted a study demonstrating contagious behavior in the work environment. He created several teams of 4 college students and asked each to complete a management task in 45 minutes. The teams who did the best work would receive a financial reward of $100. (Bezos: "People are pretty good at learning high standards simply through exposure," writes Bezos. "High standards are contagious. Bring a new person onto a high standards team, and they'll quickly adapt. The opposite is also true) The two different types of jobs: Operational - Ice cream scoopers Creative - Rely on your brain Pay Top of Market for talent - Matt Thunell (Manager of Original Content) said about Netflix, "We live in a walled-garden of excellence, where everyone is a high performer. You go into these meetings and it's like the talent and brain power in the room could generate the office electricity. People are challenging one another, building up arguments. That's why we get so much done at such incredible speed here. It's because of the crazy high talent density." With that said, Netflix doesn't believe in "Pay-Per-Performance" bonuses. When you first began to collaborate with Reed to write this book, Erin asked him how he would find the time to collaborate. He said, "Oh, I can give this pretty much whatever time you think it will need." That surprised Erin... In Reed's mind, the leaders should create a system so that they don't have to be busy, packed with back to back to back meetings... Candor -- Giving and receiving feedback Top performers regularly help other top performers get better by giving feedback At Netflix, they do live 360 feedback dinners -- Go around the table giving feedback for each person. The 4 A method of feedback: Aim to assist Actionable - It must be clear what could be done Receive the feedback with gratitude Accept it or decline it... It's not always right. Be grateful for it regardless Sustain Excellence: Humility Curiosity to Learn - Never stop learning, never feel like you've mastered it Life/Career Advice: Get the talent right Create Candor Eat the cake -- Remove rules and processes If you create an open vacation policy (meaning that vacation days are not tracked), it is imperative that the senior leaders lead from the front and go on a lot of vacations. The rest of the team will follow... If you never go on vacation, then your team will feel like they have to do the same.

Text LEARNERS to 44222 for more... Full show notes at www.LearningLeader.com Twitter/IG: @RyanHawk12 https://twitter.com/RyanHawk12 Brook Cupps is a leadership teacher and the coach of the Centerville High School basketball team. In 2021, he led his team to the first state championship in school history. He is best known as a leader who truly lives his core values. They are: Tough, Passionate, Unified, & Thankful. Notes: Brook's personal mantras: Wolf - Wolves travel in packs. They are not good by themselves. They need the pack. BC needs people around him. Loves teams. "Wolves are more badass than lions or tigers. You don't see a wolf in a circus." Chop Wood - "I've never viewed myself as talented, but I'm willing to work. We say chop chop. When things are going well, get to work. When things are bad, get to work. The connection is always back to work." The Man In The Arena - "I had to develop this over time. The critics used to bother me and I would listen to them. It affected my confidence. I learned that the most important opinions are the people in the arena with me." Brene Brown - "A lot of cheap seats in the arena are filled with people who never venture onto the floor. They just hurl mean-spirited criticisms and put-downs from a safe distance. The problem is, when we stop caring what people think and stop feeling hurt by cruelty, we lose our ability to connect. But when we're defined by what people think, we lose the courage to be vulnerable. Therefore, we need to be selective about the feedback we let into our lives. For me, if you're not in the arena also getting your ass kicked, I'm not interested in your feedback." Purpose - "My purpose is to inspire others to strive for excellence over success." Self awareness leads to self confidence - Know who you are. Be comfortable with who you are. "You can't be tough alone. You need others." Foxhole Friends - It takes time to build foxhole friend relationships. "With my foxhole friends, I can be completely open. They tell me the truth. They have the freedom to criticize me." Coach Z -- Dave Zeller. "He never won a District. He's the best coach I've ever been around. A state championship isn't success. It's the impact you have on the kids because nobody's going to tell me that those guys that won state championships are better coaches than Z was." Core Values: Values become real when you define the behaviors that exemplify the value... Tough - Positive body language leads you to be fight ready Passionate - Choosing extra work leads you to steal inches Unified - Speaking and acting with urgency leads you to not flinching in big moments Thankful - Showing love for one another through touches (help someone off the floor, give them a five after they make a mistake) Unified -- You must speak and act with urgency. "If you choose to remain silent when someone has done something wrong, then that is selfish." Choosing the easier path of not saying anything is selfish. The selfless act is having the guts to speak up when it's needed. Patch Adams - "Indifference is the greatest disease of all." You need to stand for something or you stand for nothing... "Your behaviors are the crux to your values." Do your behaviors match the values you claim to be yours? Gabe Cupps (Brook's son) entered the conversation for a few minutes... Gabe sent a text to each player on the team before tournament games that simply said, "We're gonna win." Where does that confidence come from? "It's the work put in leading up to the big moments." Gabe originally tried out for the North Coast Blue Chips AAU team... The same team that Bronny James (LeBron James Jr) played on... During a break in the action, he asked Bronny to play 1 on 1... "I didn't know how good I was. I wanted to see." Gabe earned their respect and made the team... Later LeBron noticed Brook's coaching ability when he was helping out at practice and determined he was the best coach to lead the team moving forward. LeBron's superpower as a leader is "gassing up his guys." He has the ability to create more belief in others through his belief in them. A critical leadership action where LeBron excels... What did Brook and Gabe say to each other during their long embrace after winning the state championship? "I just told him how much I loved him." Goal setting process -- Brook does not set results oriented goals. He sets process oriented goals. They had no goals to win their conference, or regionals, or the state championship (they won all of those this year). Their goal for this season was: Attack every opportunity with purpose Process based versus Results based? In the world of coaching basketball, there is a clear scoreboard. You have a record. If you lose too many games, you get fired. How does Brook manage that? "If I have a group of guys that are tough, passionate, unified, and thankful... And they attack every opportunity with purpose, we'll probably be pretty good and win a lot. The results usually take care of themselves." Honoring those who have come before you: "Drink the water, but remember who dug the well." Will you take a charge? This is what he looks for in a teammate. Someone who looks for opportunities to sacrifice for the team. There is a physical sacrifice. "It's gonna hurt. It's an unselfish act to take a charge." "To be all in, you need to take charges." High Standards - There was a moment in a game earlier in the season when Centerville was winning 60-24 in the third quarter. Brook's team started playing a little sloppy. Turned the ball over a few times. It was uncharacteristic of their usual play. Brook called a time out and yelled at his team. It was obvious they were going to win (by a lot), but that moment showed me that Brook holds his team to higher standards and won't allow them to lower even when the opponent isn't posing a challenge... "You get what you accept. That's my standard. If I ignore that, then I'm not living to my values, and that's not ok with me." Creating your values -- "I think as the leader, they need to be your values." "If you go to work for someone else, you need to be bought into their values. If you're not, then you probably shouldn't work there." When interviewing for a job to work for a leader, ask them: "What are your values and how do you live them? I noticed after big wins that Brook doesn't join in the pictures with his players... Why? "That's their moment. It's about them. I love watching them enjoy those moments." Common traits of foxhole friends: "They may not communicate them the same way I do, but we have a shared appreciation for our values." "It is not the critic who counts; not the man who points out how the strong man stumbles, or where the doer of deeds could have done them better. The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood; who strives valiantly; who errs, who comes short again and again, because there is no effort without error and shortcoming; but who does actually strive to do the deeds; who knows great enthusiasms, the great devotions; who spends himself in a worthy cause; who at the best knows in the end the triumph of high achievement, and who at the worst, if he fails, at least fails while daring greatly." -- Teddy Roosevelt

Text LEARNERS to 44222... Full show notes at www.LearningLeader.com Twitter/IG: @RyanHawk12 https://twitter.com/RyanHawk12 Kevin Sharer has a distinguished career as a successful CEO and Board Member. He is currently a senior lecturer at Harvard University Business School and continues to mentor a select number of senior executives. Either as a Chairman, independent director, or mentor, Sharer has been a part of more than 20 successful CEO-successor transitions. Kevin led Amgen for 20 years, first as President and then as CEO for 12 years. Under Sharer's leadership, the company achieved annual revenue of $16 billion with operations in 55 countries. Notes: "What Operational Excellence Looks Like" Must know the details Must have a listening system to know where problems brew The leaders have a clear agreement with the team on what success is A cadence of clear communication The leader must embody the behavior... They are the model Must have real empathy for people and care about them The leader needs to assess when things go wrong so that they don't make the same mistake twice... Kevin spent 110 days underwater in a submarine... When he left the Navy, he knew he wanted to be a manager. He joined a program at AT&T to become one... He had an ambition to rise high in an organization Kevin's dad - A military aviator. His hero and role model. his dad cared a lot about leadership... How did Kevin earn the CEO role at Amgen? Spent 8 years as the President of the company. And "made it pretty obvious" to hire him for the CEO role He consistently delivered results and formed a strong partnership with the CEO How to sustain what's special about a company as it grows? The book Built to Last by Jim Collins was very helpful.... How to create and live your values? They are not defined by what's written down, it's the behavior of the people. And that starts at the top... Understand what your real values are. If you don't believe in the values, you shouldn't work there... You "have to have social data to know that the values are real." Ask others in the organization: "Are the values you experience consistent with the values stated by the company?" How he got hired as the President at Amgen? "I first decided that I wanted to be a General Manager and not a functional specialists." Kevin pursued that through General Electric and got great experience...They hired him in part because of his broad range of experience. It was a multi-step interview process. Kevin interviewed with 20 people at the company before getting the offer... Listening ability: Kevin went from bad to great... "On the way up in my career, I had the view that I was so fast, so smart... It was working. I thought I was being helpful by telling others what I thought, but I was cutting off the full picture." Kevin had an eye opening moment when he asked the CEO of IBM to talk about leadership with his team... "I learned to listen for comprehension. Listen to understand first." "You need to listen to the entire eco-system." Big idea: Pick 10 CEOs who didn't make it: "Seven of them weren't situationally aware." What are some "must-have" hiring qualities? A record of good knowledge Great communication skill Comfort in their own skin Curious - they must ask questions Answer the question, "what are your goals?" Answer the question, "what have you learned from failure?" "If five people were asked about you, what would they say?" Their accomplishments speak for themselves. They don't have to overly sell themselves They need to "clearly want the job." A good sense of humor Hiring trap: "There is a bias for us to hire people like us. It's overwhelming. We're wired to think, "other is dangerous." We must be aware of that."

Text LEARNERS to 44222 for more... Full show notes at www.LearningLeader.com Twitter/IG: @RyanHawk12 https://twitter.com/RyanHawk12 Ryan Petersen is the CEO and Founder of Flexport. Prior to starting Flexport to fix the user experience in global trade, Ryan was co-founder and CEO of ImportGenius.com, a data-as-a-service business for global shipping. Flexport hit a $3.2 Billion valuation after $1 billion investment led by SoftBank. Notes: Excellence = Curiosity - "It's a more fun way to live." Learners Appreciative Have fun "It doesn't have to be boring." The importance of writing as a leader: "I write a lot of essays. Some are published. Some aren't." Communication: "It's a huge part of the job of a leader." For investor updates... "It's good practice." Try to use humor, learn something new, don't be boring, get people "pumped up" Raising money from investors: "It's like your love life. You have to earn it. There are no shortcuts. You need to have a business that doesn't need them." "We built a track record over the 15 years prior to raising money." Masayoshi Son is the CEO of Softbank. He is a Japanese billionaire technology entrepreneur, investor, and philanthropist. Ryan met with him and earned a $1 Billion investment... Making Flexport worth $3.2 Billion. Flexport became the fastest growing company in Silicon Valley. Ryan wrote an essay about raising a lot of money so that they could ride out a "100 year storm." How was he able to raise so much? "Don't do an auction. I said, 'I'm only talking to you.' Create a win-win. See the world through their eyes." Masa had written a 300 year vision. Ryan said, "The audacity to have a 300 year vision, it just resonated with me." "One of our core values is to play the long game." Flexport enables all parties to move large product around the world. It was born out of Ryan discovering the pain of shipping. There is a lack of technology with freight forwarders. There was no culture of customer satisfaction. There was high friction - "We counted 984 steps to get a product shipped." Paul Graham, one of the greatest investors of all time and founder of Y-Combinator said this about Ryan Petersen: Ryan is what I call an armor-piercing shell: a founder who keeps going through obstacles that would make other people give up. But he's not just determined. He sees things other people don't see. The freight business is both huge and very backward, and yet who of all the thousands of people starting startups noticed? Ryan Petersen." By 2016, Flexport was serving 700 clients across 64 countries. Tech Crunch described it as the unsexiest trillion-dollar startup. Flexport has grown to 1,800 employees across 14 offices and 6 warehouses, and 10,000 clients. His goal: "Drive velocity: You need speed in the right direction. Velocity is the key to success. That's culture ultimately." The two forms of bureaucracy: Too many rules, order No rules, no process, chaos Need to find the balance between the two "Transparency helps get people aligned." Doing an open Slack Q&A with all employees -- Helps with transparency. What Ryan looks for when hiring a leader? And why Ryan admires Parker Conrad from Zenefits: He's "hungry, curious, has a chip on his shoulder, determined, ambitious, and solves complex problems." The profession of sales: It's "one of the most misunderstood professions. It's part of all jobs. You have to persuade, create value." "Sales is about creating value for others. Create win-wins. So much is repeat games. Almost nothing is a one time transaction." Obsession with company culture: "When I reach out to top execs, they always take the call if I'm asking about culture." The secret to the tech industry: Everyone is willing to share tools, mindset, and lessons learned with one another. It's "normal to pick up the phone and ask." How did becoming a dad change him? "It's exhausting. Babies are fragile." Generalists vs. Specialists? The world needs more generalists. "Generalists are under-valued. Leaders need to be well-rounded and cross over into multiple disciplines." Has has Ryan learned to speak 6 languages? Read books, make flash cards, read the newspaper, hire a tutor... "You have to experience pain to learn. You have to like the pain." Life/Career Advice: Get out of student debt Read books. Your life will be different in 5 years based on the books you read. "Most people don't read books." Success compounds - Add up a lot of little wins

Text LEARNERS to 44222 for more... Full show notes at www.LearningLeader.com Twitter/IG: @RyanHawk12 https://twitter.com/RyanHawk12 Dustyn Kim is the Chief Revenue Officer at Artsy. Artsy is used by art lovers and collectors to discover, learn about, and buy art. Prior to working at Artsy, Dustyn was a senior executive at LexisNexis. While at LexisNexis, she was my boss! She is a rare combination of highly respected, extremely well-liked, and typically the smartest person of every room she walks in. I loved working for her. Notes: Excellence = Authenticity and team building. "A leader should be focused on building great teams." What Dustyn learned from one of her favorite bosses, Kumsal Bayazit (the CEO of Elsevier) "She was inspiring and very human. Work and life go hand in hand." "When I got a senior leadership role, I didn't want a command and control organization." What she learned from Sebastian at Artsy: "He said to me, 'I advise, you decide.' That empowered me and gave me ownership of my decisions." It's critical to empower others What are must-have qualities in a leader? Empathy - EQ + IQ Communication skill - Set the vision and communicate that effectively to you team Collaboration - Lead through influence. Cross team collaboration is key to getting things done. How to collaborate better? "Map out the key people you need to know and understand their goals." Starting early: "When I was 15, my dad woke me up and told me he was taking me to Wall Street for my first internship." How to lead as a parent for you children? "I try to introduce them to as much as possible." "My job is to help you figure out what you love doing, but you have to show up and do the work." Advice for women leaders? "I don't love the advice from Sheryl Sandberg's "Lean In." It's really hard to have a full time job and travel a lot if you want to build a family. It's okay to slow down at times for your family. "Kumsal wanted me to go for a big promotion when I had just given birth to Mason. I didn't want to travel the world and be gone all the time. It's okay to not go for the big job all the time." Advice for new managers: Avoid the desire to micro manage Know that there are lots of different paths to success Don't expect to know everything A lot of new managers are too nice You need to give feedback How to be both respected and liked? Focus on the challenge at hand - "What's the plan? What's the goal?" "Then build the narrative and ask the team, what do you think?" "It didn't work for me to try and act like a guy. I had to be myself." Confidence is very important. That comes from being prepared and knowing your stuff. A tangible takeaway for how to find your voice in a meeting: "In meetings, when I was younger, I would turn bright red when speaking. A trick I had to implement was, 'say something very early in the meeting.' Just so that too much time passes without me saying anything." Career/Life Advice: Stand out -- Be excellent at your current role. Make sure others know they can count on you to do great work. Speak up -- Don't expect others to read your mind. TELL THEM what you want in your career. Make sure people know what you want to do. Give them the opportunity to help you get there... Have a goal, but be flexible on your path to achieving it

Text LEARNERS to 44222 for more... Full show notes at www.LearningLeader.com Twitter/IG: @RyanHawk12 https://twitter.com/RyanHawk12 Adam Bryant interviewed more than 500 CEOs for "Corner Office," a series on leadership that he created in 2009. Adam is the author of three books based on the themes that have emerged from his interviews and consulting work. His new book is THE CEO Test: Master the Challenges that Make or Break All Leaders. Notes: Interview style - Instead of asking them about strategies and industry trends, Adam focuses on timeless questions (how they were influenced by parents, lessons from early years in their careers, what they look for when making bets on people to invest in) about the important leadership lessons that CEOs had learned… Some questions he likes to ask: How do you hire? What questions do you ask? Describe yourself in one word... Work to get around the polished façade What animal would you be and why? Tony Hsieh would ask, "On a scale of 1-10, how weird are you?" Some additional interviewing tactics: The CEO has the interviewee drive his or her car. Monitors how they react in a different vehicle, in a new city Sharing meals "Put the mosaic of what a person is like as a human being" -- not just interviewing for a job The Dinner Party game: "If you could only ask a job candidate one question, what would you ask?" Learn about failure - Id you desire humility, learn about their failures, learnings, and lessons of life Ownership - The 3 most beautiful words: "I'm on it." Every employee needs to write a playbook to how they'd do the job... They need to take ownership. If you were an animal, what would you be? Adam: "A Hawk. Hover at high altitude, when they figure out what they want, they go get it." Question: What qualities of your parents do you like the most and the least? Ask that if you really want to go deep -- This forces the candidate to get real. "We're fooling ourselves if we think we can escape our parents." Process to ask questions: Think, "I want to cut a record with you." -- Have the desire to make something new with the person. His premise at the New York Times: "What if I sat down with CEOs and never asked them about their companies?" Questions: What were you like as a kid? What were your parents like? How have your parents impacted your leadership style? What drives you? "I like to see them in the moment of learning about themselves." "Eye contact is the 5 G of communication." Two tracking - Know where to go next AND listen intently Sustaining Excellence: Feedback look must be strong - They must be open to it Recognize patterns Take action Learn new things Be self-aware Be humble Need to ask, "What does this moment need?" "What is the gooey center of that candy?" A leader needs to know that about their business. Life advice: "Play in traffic." You have to get out there and meet people and do things. Build relationships. Those help with the pivot points of your career and life. Always be prepared to learn the most important lesson of your life...

Text LEARNERS to 44222 for more... Full show notes at www.LearningLeader.com Twitter/IG: @RyanHawk12 https://twitter.com/RyanHawk12 Jeff Immelt served as CEO of GE for 16 years. He has been named one of the "World's Best CEOs" three times by Barron's. During his tenure as CEO, GE was named "America's Most Admired Company" by Fortune magazine and one of "The World's Most Respected Companies" in polls by Barron's and the Financial Times. Notes: Raised in Cincinnati, OH by his father Joe and mother Donna. Both of his parents grew up in the depression. Growing up Jeff said, "I remember when my dad had a great boss, he was motivated, and when he had a lousy boss, he was neither challenged nor happy. The worst kind of boss he always used to say, was one who criticized all day long but never offered solutions." GE was founded on April 15, 1892, by one of the greatest inventors in history, Thomas Edison. For most of the 20th century, GE had more patents than any other corporation. Jack Welch, deemphasized technology and innovation, and instead focused on management techniques like six sigma. Six Sigma is a data-driven methodology invented by a Motorola engineer named Bill Smith in 1980. It trains managers to be experts (called Black Belts) in improving business processes to reduce product defects. Jeff's first day as CEO of GE was September 10, 2001. On his first day, he introduced himself, via simulcast, to GE's 300,000 employees. His second day as CEO was 9/11/2001. "Good leaders absorb fear. They give people a plan. You have to hold two thoughts at the same time." By the end of his first week as CEO, GE's shares had dropped 20%, decreasing the company's market capitalization by $80 billion. Leaders learn everyday — "I've always believed an important determinant of success could be found in how one answered 3 questions: How fast can you learn? How much can you take? What will you give to those around to you?" The trifecta: "In your career, you meet only a handful of leaders who have the trifecta of being able to innovate, execute, and develop talent. Omar Ishrak had that." Jeff was the ultimate grinder, a true believer of GE, he got the "meatball" (the GE logo) tattooed on the left hip. The GE story is extremely personal for Jeff. Why the "Success Theater" story about Jeff is wrong. "For seven years, 10 times per year, I had a leader from GE flown to my house with their spouse. We'd serve them dinner and then I'd spend 6+ hours with the leader asking them questions, learning about them, and saying, 'Tell me something I don't know.'" What Jeff learned from playing football in college at Dartmouth: "When the best player is not caring about the team, nobody will get in line." The story of Harry Wilson (Russell Wilson's father, Jeff's teammate in college) and Reggie Williams. "Football teams are self policing. It's a series of peer relationships. Failure is not definitive. You have to always think about the next play." "The best people get 100% of the work done in 80% of the time. That leaves them more time to push boundaries." How did Jeff get picked to be Jack Welch's successor? "I was a good peer. Your peers are who promote you. Those relationships have to be earned." What was a Jack Welch Quarterly Business Review like? "Jack was a screamer. He was spontaneous. He would like at page 7 and then jump to page 17 and ask questions." Front line obsession - "You have to have a passion for understanding how people work." Front line managers - "I told them they are more important than me. That have direct access to the customer." The profession of sales: why it's noble Amazing sense of urgency - Never waste a minute or let it pass See the company through the customers eyes - "The salesforce sets the culture... I was persistent, dogged..." Good leaders are systems thinkers: Keep your head up and stay engaged at the same time Read books, ask question... "You must be curious." Sustain excellence: Must be a learner. "Fred Smith (CEO of FedEX) is my leadership hero." Heart broken over GE: "You can still progress as a human being even when you have a broken heart. You have to keep trying. Even when the efforts don't seem to be working for you." "There's value in a human being in just keep moving. Don't hide. Don't disappear." When you are on top, it is easy to be long on friends. When you hit bottom, there are a select few who reach out. For me, those standouts included American Express's Ken Chenault, Delta Airlines' Richard Anderson, and especially Cisco's John Chambers. Apply to be part of my Leadership Circle

Text LEARNERS to 44222 for more... Full show notes at www.LearningLeader.com Twitter/IG: @RyanHawk12 https://twitter.com/RyanHawk12 Ryan Serhant is a real estate broker, CEO, and founder of SERHANT. He's a bestselling author, producer, and star of Bravo's Million Dollar Listing New York and Sell It Like Serhant. He led the #1 ranked (in sales volume) real estate team in New York City in 2019 with just under $1.45 Billion in sales. Notes: His mantra is: "Expansion. Always in all ways." It's about growth. Work to find your own brand and mantra -- It must be honest and genuine for you. A learning exercise for you to do: A "self-audit." Ask your friends and colleagues, "When I'm not around and you're describing me to others, what do you say?" Find friends who are willing to be honest with you to better understand what you're known for... If you don't like it, work to change it. Ryan Serhant was known as the guy who kept his hands in his pockets and couldn't look you in the eye. He needed to change that. "Your perception to others is your reputation and your brand." "Fake it til you make it" is not useful... Instead, Ryan sold the TV producers at Bravo the person and the real estate broker he would become... "When Tom Brady got drafted in the 6th round, he told the owner, 'That's the best decision you've ever made.' Tom Brady truly believed that. I believed I would become the best real estate agent in the world." "I didn't show them who I was in the moment, I showed them who I could become." Pivotal moment - Ryan went to the top selling agent in his office and said, "Man, how are you doing this, can you teach me?" And the agent said to Ryan, "Na man, I ain't telling you shit." Ryan thought, "Wow. I'm going to have to figure this out on my own. This guy is threatened by me." The New York City market - "It's cut throat. I went there for theater school, and stayed because, 'I would rather regret the things I did, than what I thought about doing and didn't do." Ryan depends on a routine to be productive. It is: "I wake up at 4:00am. In the gym by 5:00. 6:00 shower. Baby time at 7:00. First meeting at 7:30. I figure I wake up three hours earlier than most people. If you multiple that 3 hours times 365 days, I get on average 30 more days per year than others. I like my odds with 30 extra days." Discipline is critical - "Of course I'm tired in the morning, but I get up and do it anyway. People need to do more things that could better their lives. Do the things within your control." It's harder, but worth it. How has becoming a dad changed Ryan? "My wife says it's being a male nester. I worked harder and worked more while she was pregnant. I want to be the provider for my family. My daughter has made everything bigger." What about balance? "I have no balance. I'm lucky I found a partner who understands my drive and work ethic." What to say to those who don't like him because of the self-promotion? "I'm a real estate broker. I'm a salesman. The difference with me is I don't hide it. Our job is to promote our success so that we can get the next listing." Building confidence: "People who spend millions on real estate don't lack confidence. They want a broker who is confident too." Big Money Energy: "It's a unique set of qualities that every successful, confident person has..." Code #1: "When you can't change your circumstance, there's one thing you can change. Your energy. I sell a transfer of energy. Of excitement." Energy "Develop magnetism so others want to be around you. How? Ask questions, be interested in them, listen to their responses, create friendships instead of clients." "Shift your mindset -- What is your why? What's the wall you're fighting against? -- "I had no money and no connections in NYC. I rode the Subway crying that I couldn't even get a rental listing... That's my why." Commonality among excellence real estate brokers: Must be very organized Follow up is critical Disciplined Relentless work ethic Empathetic - The ability to be excited or sad with a client. There are 3 types of sales people: Car sales - pushes, thinks short term Tour guide - Just points to stuff, never closes deals Push & Pull - They work to get the deal done