391: Jake Wood - How To Accept Risk, Get Candid Feedback, & Love Your Team
Nov 9, 2020
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Jake Wood, CEO of Team Rubicon and author, shares invaluable insights on leadership rooted in love and understanding. He discusses the importance of integrity, initiative, and the courage to accept risk. Reflecting on his father's industrious spirit, Jake emphasizes psychological safety in teams and the power of candid feedback. He recounts forming Team Rubicon in response to crises, highlighting the need for purpose and community among veterans. His journey inspires leaders to nurture connections and support their teammates in times of challenge.
Effective leadership is rooted in love and understanding, fostering psychological safety that empowers team members to take risks and perform courageously.
Storytelling is a vital leadership skill, enabling leaders to connect with their teams and inspire commitment to the organization's vision and values.
Deep dives
Leadership as Love
Effective leadership fundamentally revolves around love, which entails a deep understanding and genuine care for team members. Leaders must actively listen to their team, recognizing each individual's background, motivations, and aspirations. This authentic connection fosters an environment of safety, enabling team members to feel secure in taking risks and stepping out of their comfort zones. Consequently, this sense of safety can cultivate courage among team members, empowering them to perform at their best.
Importance of Psychological Safety
Creating psychological safety within a team is vital for cultivating courage and collaboration. Leadership that communicates love and support allows individuals to manage their fears, even amidst high-stakes situations like combat. By ensuring team members feel valued and understood, leaders instill a psychological safety net that encourages open dialogue and collective problem-solving. Such a supportive atmosphere helps teams navigate challenges more effectively, as members are more willing to voice concerns and share ideas.
The Role of Storytelling in Leadership
Storytelling emerges as a crucial skill for leaders, serving as a means to connect and inspire teams. Great leaders effectively weave narratives that resonate with individuals, turning company goals and shared values into compelling stories. This ability to communicate the organization’s vision fosters a sense of belonging, enticing team members to invest emotionally in the shared mission. As storytelling shapes the company culture, it enhances team dynamics and motivates individuals to pursue common objectives.
Risk Acceptance and Decision-Making
Understanding and accepting risk is an essential aspect of leadership, particularly in dynamic environments. Leaders must analyze risks not just through the lens of probability, but also through their own psychological acceptance of the potential outcomes. This involves embracing the possibility of loss while remaining steadfast in decision-making, thereby avoiding paralysis by fear. By adopting this attitude, leaders can make informed choices that align with long-term goals, allowing their teams to navigate uncertain terrain with confidence.
Integrity - "I've been honored to serve with leaders who have high integrity."
Initiative - Be proactive, take action
Tenacity - The ability to overcome
Enthusiasm - Bring energy to your environment
What Jake learned from his Dad:
"I feel lucky. He worked his way up with an untraditional resume. He worked his ass off."
"He had this industrious nature and worked so hard."
Giving the commencement speech at the University of Wisconsin
"Our words (as leaders) matter."
"None of life experiences went according to plan. And that's okay..."
Being the point man -- It means, “When you walked a patrol, you walked first. If there was a landmine or booby trap in the road, you would be the first man to step on it. Initially, you walked in perpetual fear… There were intersections you had to cross where you would close your eyes and clench your teeth, but you never stopped pressing on.”
"Leadership is about love. You need to have a deep understanding of WHO your team is as people. Always think, 'how can I help them?' When they know they're loved by you, they'll feel safe. When they feel safe, that leads to courage."
Clay Hunt -- "We went to sniper school together... He was a good Marine. When I got paired up with him, I was told, 'you are nothing without this partner.'" He didn’t kill himself because of what happened to him in Iraq and Afghanistan. He killed himself because of what he lost when he came home: Purpose, Self-Worth, and Community. Since 2012, more service members have died by suicide than in combat. "Purpose is a universal human need."
The Acceptance of Risk: In Blackjack, there is a correct move for every interaction. When you have 16 and the dealer has a face card, you should hit. There is a 32% chance you win if you hit. There is a 26% chance you win if you stay. And yet, people stay. They haven't come to grips with the risk. They'd rather sit back and try not to lose instead of taking the correct step. As a leader, you have to accept the risk, understand it, and press on.
The WHO -- "Surround yourself with realists who offer you candid feedback."
What does Jake look for when hiring a leader?
They must demonstrate they can overcome hardship
Ability to persevere
Industrious
"I'll take passion over talent any day."
The Haiti Earthquake in 2010. 100,000 people instantly died. 100,000 more died within the next 25 days. Jake felt compelled to go there to help.
Thus the beginning of Team Rubicon
Winning the Pat Tillman award. "It was a huge honor. Pat was why I joined the Marine Corps."
His process to deliver the speech... "The producers wanted to take out the part of the speech that resonated most with people... The ending: Know your neighbor, love your neighbor, help you neighbor."
Speechwriting/Communication skill:
"A company is nothing more than a story."
Treat your people like characters in the story.
READ a lot of books. General Jim Mattis said, "There is a moral responsibility for leaders to read. If you have not read 100's of books, you're functionally illiterate."
Vision - You need to convince your team you can take them to places they didn't know they could go.
Book: ONCE A WARRIOR
It's the 10 year anniversary for Team Rubicon... It's time to memorialize it.
"America needs to find inspiration. The book finishes with hope. It's life's most essential virtue."
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